Back of House Manager Botswana-Stunning company

his Exciting new position has just arrived-Back of House Manager-Botswana



You would be required to be proficient and have substantial experience in the following fields: Painter, Carpenter, Aircon/Refrigeration, Electrical wiring, Plumbing, Diesel Mechanics, Boat Mechanics, Reserve Management, project management, solar farm and ring main maintenance, water and sewerage maintenance.


  • You would report to the Lodge Manager.
  • You will assist in all the maintenance at your Lodge – including plumbing, electrical (domestic), refrigeration and air conditioning, building, carpentry and general maintenance.
  • Solar and Hot Water will be your responsibility
  • Water Treatment and Sewerage will be your responsibility
  • You will be responsible for all routine and preventative maintenance.
  • You will be responsible for generator Maintenance
  • You will be responsible for fleet maintenance
  • You will be responsible for road Maintenance
  • You will be responsible for annual fire break burning and maintaining of the fire break
  • You will be responsible for Monitoring of wildlife
  • You will be liaison between NSE, Water Africa and other suppliers and the lodge
  • Project management and managing large teams of staff will be a requirement



  • You will endeavour to keep a par stock of spares that will allow you to affect emergency and other repairs efficiently.
  • You will ensure that tools and spares are neatly stored and packed away.
  • You will perform a stock take of tools monthly and report any shortfalls to the manager.
  • Communication

o Maintain open communication channels with the General or Lodge Managers and Guest Relations Managers and ensure that clear feedback loops are in place to ensure that status reports on problems are fed back to those who have reported them.

  • Hold frequent meetings with Lodge Managers and the Regional Manager
  • Attend and partake in the lodge morning meeting daily
  • Conduct morning meetings with the other maintenance staff and make sure that good team work exists within the team.
  • Produce Reports on status of projects and reports on monthly spend
  • Produce in depth maintenance plans for routine and preventative maintenance


  • You will be required to assist in hosting guests from time to time
  •  Ensure that when interacting with guests in the lodge environment that you are well presented (Uniform), friendly and courteous



Ensure that the following duties are performed by yourself and your teams at the lodge:

Daily Duties:

Swimming Pools & Pathways

  • Clean pool
  • Check timer
  • Backwash Pool and Clean filter
  • Make sure the chairs are neat and tidy
  • Take pool loungers covers from store and put them on the loungers in the evening and remove in the morning
  • Remove umbrella covers and open umbrellas in the morning and cover at night
  • Make sure all pathways to the pool and the area around the pool is neat tidy and free of litter
  • No ladders standing at the pools
  • No stains in the pools

    Sewage Plant

  • Check all pumps & filters
  • Check chlorine
  • Check that there are no leaks in the system
  • Check that sprinkler system is not blocked
  • Check all sewerage pumps at rooms
  • Execute the BOP supplied by Water Africa

    Water Treatment Plant

  • Check Water Levels in Tanks
  • Check chlorine Tablets
  • Check that there are no leaks in the system
  • Check all pumps and filters
  • Check Borehole, Well Points or Extraction Point
  • Check Dosing Pump
  • Backwash System Daily
  • Execute the BOP supplied by Water Africa


  • Sweep or Rake if necessary
  • Check lights are all working
  • Check condition of light boxes, repair or report where necessary
  • Cut branches away from pathways
  • Ensure grass lining pathways are neat and tidy and that new grass gets put down if necessary
  • Remove any green grass or weeds growing on the pathways
  • Make Sure turning circle and arrival area is maintained and sand is kept smooth to avoid puddles building up and guests experiencing a bad arrival and departure
  • Boma Area
    • Rake Boma and make sure it is clean and Tidy
    • Make sure all the ash is removed from fire bowls
  • Make sure that there is enough firewood in all the fire bowls and that there is spare at the back
  • Make sure that furniture is placed back in position and that the chairs is stored at an angle against the tables to avoid collecting water
  • Make sure covers are neat and tidy at all times
  • Store room
  • Must be neat and tidy at all times
  • Gas Bottles
  • Check and replace gas bottles where necessary
  • Make sure storage area is neat and tidy
  • Make sure we are legal at all times and that monthly checks are performed
  • Service gas points and repair if necessary

    Wet Waste and Rubbish

  • Remove wet waste to the pit daily from the kitchens
  • Neatly pack and tie down all cardboard in order to go out on freight plane
  • Manage waste separation process, glass, plastic and cans
  • Manage waste storage areas


  • Daily Generator Checks
  • Daily Fuel Recording
  • Manage Generator work hours etc
  • Make sure Generator is serviced monthly


  • Daily vehicle checks
  • Daily fuel recordings
  • Water Lodges weekly oil service
  • Fleet Management Program to be implemented and report on this program weekly
  • Weekly Stock takes
  • Do routine and preventative maintenance on the fleet


  • Implement a fuel management system
  • Daily fuel dips and recordings
  • Maintain fuel bund and fuel traps

    Weekly Duties

  • Clean washing machine filters and pipes
  • Backwash pool filters
  • Clean aircon filters and pipes
  • Check & clean aerators on taps
  • Check all back of house lights are working
  • Check sliding doors
  • Chicken run under decks & lodge surrounds
  • Clean fridge pipes( to stop leaking)
  • Staff village¬ – check all lights and do check around village for maintenance
  • Do maintenance check in canteen
  • Check gas supply for interactive kitchen, main kitchen & canteen
  • Check wood supply and maintain levels
  • Check paraffin supply and maintain levels
  •  Clean shower drains

Monthly Duties

TLC toilet chemical

  • Clean/ service aircon
  • Deep Clean fat strap (Over and Above Daily Cleaning)
  • Clean tumble drier
  • Check & rinse water filters
  • Clean roofs
  • Check smoke detectors & fire extinguishers
  • Clean showers and bath drains in all rooms
  • Pool loungers to be washed
  • Banqueting chairs to be washed
  • Check lights are working in main area including guest bathroom
  • Check fans are working
  • Clear debris from around the main lodge
  • Check sliding doors railings
  • Fireplace to be cleaned to avoid carbon build up
  • Clear spider webs from around the lodge
  • Check toilets are working and flushing properly
  • Deep clean and repair lanterns
  • Rooms
    • Check all lights are working (inside & outside)
    • Check all plugs points
    • Check toilet function
    • Check fans and report any problems
    • Check air conditioners
    • Showers
    • Geyser
    • Mosquito netting and windows
    • Clear debris from the roof and around the room (one room per day)
    • Clean aerators


Managing Maintenance

  • Lead by example
  • Take Ownership
  • Clock Watching – Forget about a 8 hour day – Punctuality
  • Daily Maintenance Morning meeting….7am
  • Planning Board
    • Camp names
    • General breakdown
    • Preventative maintenance
    • Capex Projects
    • A column for each “artisan”
    • A contractors column
    • A shopping column
    • Planning
  • Planning – PRIORITIZE
    • Breakdown Maintenance
    • Preventative Maintenance


    • Taking responsibility for your actions and decisions – DO NOT PASS THE BUCK….
    • Training and motivating staff – never be scared to teach people or think by teaching people that they will become a threat to you
    • Stand back – assess – plan – carry out
    • If the task is worth doing do it 100%
    • Be prepared to learn something new each and every day
    • Be prepared to teach someone something every day
    • Give instructions clearly – encourage staff to ASK questions if they do not understand the instruction 100%
    • Complete the task before starting the next one – if you cannot complete a task – record and go back to complete it as soon as possible – don’t “jump around”… this is when things are not competed and is actually worse than not doing the task at all as you end up with 100’s of incomplete jobs.
    • Quality control – standard of work must exceed the standard of the lodge!!!
    • Try and change people’s attitudes and way of thinking…
      • not my job
      • littering
      • what do you care it’s not yours
      • wasting


General Office duties

  • Human Resources – leave register and other requirements
    • Disciplining of staff – non-performance, standard of work etc
    • Quality control and monitoring progress
    • Control of stock and tools
    • Ordering (do not over order – negotiate the best deal for the company)
    • Budgeting – repairs & maintenance or capex
    • Attending of all necessary meetings; i.e. morning, finance, etc
    • Communication – TO & FROM ALL DEPARTMENTS
    • Administration – “paper work” – allocating of invoices and GRS etc


  • Implement and maintain the sustainability program for the lodge
  • Maintain a 96% sustainability score



  • Diligent self-starter, with a high level of attention to detail
  • Results focused, but willing to work with diverse personalities in a challenging environment
  • Generate and maintain a positive momentum and high levels of productivity.
  • Maintain social, ethical, organisational and professional norms.
  • Keen willingness for ongoing personal development.
  • Excellent communicator;
  • Team player who works productively with wide range of people

Job ref: 1031



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