Reservationist/Front of House Supervisor

Cedar Wood Recruitment is now recruiting for a Reservationist/Front of House supervisor for a Country House & Spa – nestled in the heart of the KwaZulu Natal Midlands Meander, South Africa – at the foot of the World Heritage uKhahlamba-Drakensberg Mountains.

OPERA knowledge a Must

Outline of Position

Reporting to the Asst. General Manager & General Manager
Salary: R8000.00 – pending experience, LIVE IN

If not on own medical aid, after 3 months of employments we make Discovery Primary Care from Discovery Health available at no cost.

Accommodation is a room with kitchenette counter, bedroom and bathroom en suite.
Deductions are made for Housekeeping – R400.00 per month for a maid to clean the room once a week and for all laundry to be done.
Electricity is deducted based on usage.
5 km’s from Howick (Pick ‘n Pay, Clicks, Woolworths Foods, Hospital) and 40 km’s from Pietermaritzburg.

Uniforms provided for summer and winter. Staff to provide own stockings, shoes and belts as per requirements.

Working Week
5Day week – 8 days off every 4 weeks / taken each week not accumulated
15 days annual leave per annum Computer Literacy  Word, Excel, Opera required.  Microsoft Office required.

Staff Compliment: Works with the Banqueting Manager and Receptionists

Overview of Job

The position will be required to manage and maintain the bookings system of the Hotel and ensure that standards are upheld at all times for reservations and Front Office.

Specific Job Description
As a Supervisor, your role is to manage the accommodation, booking and property management system of the Hotel. You will take responsibility and assist for marketing and promoting all accommodations and bookings to maximise sales and will participate in maintaining such systems. You will be responsible for bookings, payments and running of such reservations within the portfolio. You maintain systems of control, developing and updating standards.

You are to maintain the Opera system as to bookings, payments, reservations, admin, filing, follow ups, confirmations, Agents, STO contracts yearly, but not limited to only such.

You will also work closely with Receptionists and maintain their standards to our Guests and for the Department. Shifts may be required here aswell. You will be a Team leader.

Knowledge
Health and safety
Quality control Fire and emergency procedures Customer care Guest facilities and products Basic Sales and marketing to sell rooms Attributes Highly Developed Communication Skills Awareness of management practices and procedures Developing and training
Self Motivated
Physically very fit
Ability to work with multi-cultural team
Strong attention to detail is of utmost importance
Ability to maintain a booking system
Ability to close quotes to up sales
STRONG Multi Tasker
Telephone skills
Deadline driven
Administrative skills must be strong
NB OPERA knowledge is a must

To apply please send your cv in a Microsoft word format and attach your professional head and shoulder photo, qualifications and written references to hannet@cedar-wood.co.za

Job ref: 2041

Reservationist/FOH for Nature reserve in Bronkhorstpruit, Mpumalanga

Cedar Wood recruitment is now recruiting for our client, a Nature Reserve outside of Bronkhorstpruit, Mpumalanga

FOH/RESERVATIONIST REQUIRED

Experience Requirements:

2 years FOH

NightsBridge and asociated websites (booking.com, travelground, afristay etc.)

Microsoft Office (Excel particularly)

Invoicing

Excellent people skills

Event management preferred

Salary neg.

Medical aid and provident fund benefits (on successful completion of probation period)

Housing

To apply please send your cv in a Microsoft word format and attach your professional head and shoulder photo, qualifications, and written/contactable references to hannet@cedar-wood.co.za

Job ref: 2040

Junior Management / Management support couple Lodge anchor; Field guide/maintenance assistant

Cedar Wood recruitment is now recruiting for our client , an initmate bush lodge in Nelspruit, Mpumalanga

Junior Management / Management support couple-(Lodge anchor; Field guide/maintenance assistant)

A beautiful and intimate family-owned 4* mountain nature reserve near Nelspruit is looking to recruit an energetic and enthusiastic management support couple (lodge anchor/maintenance/field guide/FoH). Looking for a dynamic couple with mature characters, good people skills and a passion for hospitality. Must be eager and willing, and keen to join a growing company.

A small team requiring hands-on approach, eye for detail, flexibility and determination to maintain and improve the very high standards already in place. Applicants are required to live on the property and the position includes accommodation & utilities (electric/gas/water/internet in reasonable usage).

Couple will be required to cover all aspects of lodge management when senior management on leave.

She : Lodge Anchor

Responsible for assisting lodge manager in all areas of lodge management; reservations, office administration, front of house and service, lodge staff management, marketing

Skills/requirements

Valid Driver’s license
Minimum 2 years working experience in 4*or 5* lodge environment
Tourism/hospitality qualifications
Staff management experience
Food & Beverage Experience
Computer literate essential + knowledge of Nightsbridge booking system
Administrative skills and experience
Hosting experience and service
Good administration skills/attention to detail
Some marketing knowledge or experience

He : Field guide/lodge & reserve maintenance support

Responsible for client nature experience, (nature drives, guided walks, hiking/MTB trails) land management support under farm manager, maintenance of guest activity equipment, trails and locations, assisting with general maintenance, front of house and service.

Skills/requirements

Valid Driver’s license & DPD
Minimum 1 years guiding experience
Good general bush knowledge of Lowveld area (minimum FGASA level 1 or equivalent knowledge)
Speciality knowledge of birds/trees a bonus
Hosting experience and service
General maintenance skills and experience
Land management experience (knowledge of land maintenance and invasive removal, etc)
First Aid

REQUIREMENTS

Good references from all previous employers.
Fluent in English – Afrikaans/African language helpful but not necessary
Own vehicle
South African residency.
SALARY: R12000-16000 per month depending on qualifications and experience

Accommodation and utilities (electric/gas/water) provided – Must have own vehicle

Please send your cv with profesional head and shoulder photo, qualifications and contactable/written refs to hannet@cedar-wood.co.za

Job ref: 3025

Receptionist needed for a 5* boutique lodge in Houtbay

Cedar Wood Recruitment is now recruiting for a 5 star, award-winning boutique lodge nestled at the base of the ocean-facing Table Mountain National Park.

Live Out – R 6500.00 per month

Duties:

Switch board

Update day sheet from booking system

Check in & Check out

Prepare guest invoices for check out

Assist with all guests queries

Manage driver schedule

Take meal reservations

Ideal candidate must be willing to work shifts, long hospitality hours. He/She must be forward thinking and be able to cope under pressure.

To apply please send your cv in a Microsoft word format and attach your professional head and shoulder photo, qualifications and written references to hannet@cedar-wood.co.za

Job ref 3016

Lodge Anchor/Relief Receptionist/Relief Camp Manager

Cedar Wood Recruitment is now recruiting for a property in Manyeleti Private Game Reserve, Hoedspruit, Greater Kruger Park

To be a full back up for 2 posts during leave cycles. These posts include: Camp Manager & Reception.

Minimum Requirements:

Strong admin skills

Excellent knowledge of MS Office (Word, Excel, Outlook)

Knowledge of Pastel & Res Request would be an advantage

Strong people skills (guest interaction as well as staff interaction)

At least 4 years’ experience in hospitality in a management role

Bush lodge experience preferred

5* hospitality experience ideal

Valid driver’s licence

Duties will include:

Reception duties & Camp Manager duties while those posts are on leave

RECEPTION

Check-ins / check-outs

Daily running of Reception

Arranging transfers/town trips when necessary

Arranging guest trips when necessary

Creating accurate guest invoices on departure

Hosting guests during breakfast, lunch and dinner

CAMP MANAGER

Managing the Housekeepers & butlers during Camp Manager’s leave

Attending to all guest needs

Room checks

Room orientation on check in

Overseeing bush banqueting

Handling staff issues

Using Res Request (experience not essential however they should have knowledge/experience of at least one other hotel management software system)

Salary is R 8000

To apply send your cv in a Microsoft word format and attach your professional head and shoulder photo, qualifications, and written references to hannet@cedar-wood.co.za

Job ref 3011

Maintenance Supervisor for a property in Manyeleti Private Game Reserve, Hoedspruit, Greater Kruger Park

Cedar Wood Recruitment is now recruiting for a beautiful property in Manyeleti Private Game Reserve, Hoedspruit, Greater Kruger Park for a Maintenance Supervisor

Salary R 8000

Duties:

Oversee Maintenance Team

Reporting to General Managers & Group Maintenance Manager

Ensure that job cards are completed

Ensure that all tasks are complete according to the schedule set out by the GM’s and MM

Ensure that the entire team work according to the snag list as set the GM’s

Must be able to work with the team – a hands on supervisor

2 years experience in a similar position & experience in supervising a team

Plumbing and Electrical experience would be an advantage

Drives licence & reliable transport

Excellent Communication skills – especially in English, spoken & written

Microsoft Office Knowledge

To apply send your cv in a Microsoft word format and attach your professional head and shoulder photo, qualifications and references to hannet@cedar-wood.co.za

Job ref 3010

Lodge Anchor for Lodge in Manyeleti Private Game Reserve, Hoedspruit, Greater Kruger Park

Cedar Wood Recruitment is now recruiting for a beautiful property in the Manyeleti Private Game Reserve, Hoedspruit, Greater Kruger Park

Salary: R 8000

Duties:

Check in and Check out of guests

Room orientation for guests upon check in

Room checks – ensure that all rooms are set up correctly before guest check in

Ensure that the entire Manor House is set up according to standard at all times

Handle all guest queries & requests

Ensure that all guests requests are prepared for

Stock control & Stock takes

Stock reports

Variance reports

Point of sale system

Host guests

3 years hospitality or bush lodge experience essential, with a back ground in F&B and Customer Service

Drives licence & reliable transport

Excellent Communication skills – especially in English, spoken & written

Microsoft Office Knowledge

Point of Sale Knowledge – Powertill would be preferred

Using Res Request (experience not essential however they should have knowledge/experience of at least one other hotel management software system)

To apply please send your cv in a Microsoft word format and attach your profesional head and shoulder photo, qualifications and written references to hannet@cedar-wood.co.za

Job ref: 3009

Field Guide, Welgevonde Game Reserve

Cedar Wood Recruitment is now recruiting for a Lodge in the Welgevonden Game Reserve,Limpopo

Full Trails (most important)

Level2/Level1

FirstAid

PDP

Commitment bonus structure in place for long term commitment.

Live in

Salary depending on experience and qualifications (R4500-R8500)

Brand new accommodation

To apply please send your cv in a Microsoft word format and attach your professional head and shoulder photo, qualifications and contactable references to hannet@cedar-wood.co.za

Job ref 3008

Trails Guide, Manyoni Game Reserve, KZN

Cedar Wood Recruitment is now recruiting for our Client, a lodge in the Manyoni Game Reserve, KZN

Prime Objective of Job:

Ensuring excellent customer service at all times.

Leading Walking Safaris and providing a unique experience, ensuring guests safety at all times.

Essentials:

1) Ability / willingness to Learn

2) Team Player

3) Ability to work under pressure and be list/task orientated.

4) Must have a min of a 6 months – a years’ experience in a similar environment (luxury lodge, Big5 game reserve)

Qualifications:

1) Full Lead Trail qualifications and Police competencies

2) Rifle proficiency

3) Valid First Aid

4) PDP

Salary:

Salary R8’000 – R11’000.00

Package – Live in: inclusive of Accommodation, Meals, Lights & Water, DSTV, Maid Service and Laundry Service, Uniforms annually,

Cycle – 3 weeks on and 1 week off/month

To apply please send your cv in a Microsoft word format and attach your professional head and shoulder photo, qualifications, written references and availability to hannet@cedar-wood.co.za

Job ref 2098

Personal Assistant to Lodge General Manager-KZN

Cedar Wood Recruitment is recruiting for our Client, a Game lodge in the Mayoni Private Game Reserve

Core Competencies of the Job:

Basic Knowledge or willingness to Learn reservations for 2 Holiday Apartments

Assisting with caring for the owners 4-legged children.

Managing diaries and organising meetings and appointments,

Booking and arranging travel, transport and accommodation

Requirements:

Needs previous experience on 2 wheel motor bike (not a quad bike)

Tact and diplomacy

Must Love Dogs / Animals

A non-smoker

Discretion and trustworthiness: you will often be party of confidential information

Must have a drivers licence.

Working knowledge of EXCEL

Flexibility and adaptability

Excellent Administrative skills

Happy to live in a Game Reserve

Good oral and written communication skills

Organisational skills and the ability to multitask

The ability to be proactive and take the initiative

A knowledge of standard software packages and the ability to learn company-specific software if required

Confident

Team Player

Understands the role of a Personal Assistant

Salary:

Salary R5’000.00 – R6’000.00

Package – Live in: inclusive of Accommodation, Meals, Lights & Water, DSTV, Maid Service and Laundry Service, Uniforms annually, Transport to and from work.

Cycle – 3 weeks on and 1 week off/month

To apply please send your cv in a Microsoft word format and attach your professional head and shoulder photo, qualifications and written references with a copy of your drivers license to hannet@cedar-wood.co.za

Job ref 2097