Reservationist/Front of House Supervisor

Cedar Wood Recruitment is now recruiting for a Reservationist/Front of House supervisor for a Country House & Spa – nestled in the heart of the KwaZulu Natal Midlands Meander, South Africa – at the foot of the World Heritage uKhahlamba-Drakensberg Mountains.

OPERA knowledge a Must

Outline of Position

Reporting to the Asst. General Manager & General Manager
Salary: R8000.00 – pending experience, LIVE IN

If not on own medical aid, after 3 months of employments we make Discovery Primary Care from Discovery Health available at no cost.

Accommodation is a room with kitchenette counter, bedroom and bathroom en suite.
Deductions are made for Housekeeping – R400.00 per month for a maid to clean the room once a week and for all laundry to be done.
Electricity is deducted based on usage.
5 km’s from Howick (Pick ‘n Pay, Clicks, Woolworths Foods, Hospital) and 40 km’s from Pietermaritzburg.

Uniforms provided for summer and winter. Staff to provide own stockings, shoes and belts as per requirements.

Working Week
5Day week – 8 days off every 4 weeks / taken each week not accumulated
15 days annual leave per annum Computer Literacy  Word, Excel, Opera required.  Microsoft Office required.

Staff Compliment: Works with the Banqueting Manager and Receptionists

Overview of Job

The position will be required to manage and maintain the bookings system of the Hotel and ensure that standards are upheld at all times for reservations and Front Office.

Specific Job Description
As a Supervisor, your role is to manage the accommodation, booking and property management system of the Hotel. You will take responsibility and assist for marketing and promoting all accommodations and bookings to maximise sales and will participate in maintaining such systems. You will be responsible for bookings, payments and running of such reservations within the portfolio. You maintain systems of control, developing and updating standards.

You are to maintain the Opera system as to bookings, payments, reservations, admin, filing, follow ups, confirmations, Agents, STO contracts yearly, but not limited to only such.

You will also work closely with Receptionists and maintain their standards to our Guests and for the Department. Shifts may be required here aswell. You will be a Team leader.

Health and safety
Quality control Fire and emergency procedures Customer care Guest facilities and products Basic Sales and marketing to sell rooms Attributes Highly Developed Communication Skills Awareness of management practices and procedures Developing and training
Self Motivated
Physically very fit
Ability to work with multi-cultural team
Strong attention to detail is of utmost importance
Ability to maintain a booking system
Ability to close quotes to up sales
STRONG Multi Tasker
Telephone skills
Deadline driven
Administrative skills must be strong
NB OPERA knowledge is a must

To apply please send your cv in a Microsoft word format and attach your professional head and shoulder photo, qualifications and written references to

Job ref: 2041

Posted in Uncategorized.