The Head Butler will collaborate closely with the butler team to ensure an exceptional guest experience in all food and beverage services. This role involves managing the butler team effectively, offering training and support as needed. The Head Butler will also work in partnership with the kitchen to oversee and enhance the dining experience for guests at the lodge.

Duties and responsibilities:
● Manage overall guest service experience in the camp, ensuring that high standards are maintained
● Provide full-service functionality to guests; ensuring you are present for all meal times until guests
are finished.
● Be accountable for all service related stock consumption and stock takes, including service related
items such as cutlery & crockery
● Interact with guests and ensure you collect all personal preferences and relevant information,
using this to tailor make their experience.
● Provide feedback to relevant management on any issues noticed by yourself or the guests
● Well spoken & presented
● Good guest interaction

Qualifications / Experience
● At least 2 years previous Head Butler experience in a 4 or 5 star environment (Essential)
● Good understanding of 5 star establishments
● Knowledge of the highest level of F&B customer service in a luxury environment.
● Sound wine, cocktail, food knowledge preferred
● Sound knowledge when it comes to dietary requirements/preferences
● Must be able to work in a fast paced environment and have a passion for working with people.

Remuneration and Benefits

Salary on offer is R8 000 – R9 000. Benefits include provident fund at 7.5%, and option to join the company medical aid. Meals, accommodation and uniform will be provided.

To apply for this position, forward a comprehensive CV and supporting proof of qualifications to ronel@cedar-wood.co.za

If you don’t get feedback within & working days, please consider your CV as not shortlisted.

This role handles reservations enquiries and bookings for a 5* Lodge in a timely and professional
manner with the goal of achieving or exceeding reservations targets by maximizing all sales
opportunities.

Qualifications / Experience

• Excellent communication skills, both written and verbal
• Excellent command of the English language
• Minimum 3 years’ experience in similar appointment with specific reservations experience in lodges
• Excellent interpersonal skills
• Excellent computer skills
• Excellent financial awareness

Behaviors / Skills

• Personal approach and high level of customer service and support
• Sense of ownership and pride for the guest experience
• Excellent telephone and email manner
• Excellent communicator
• High sense of responsibility
• Proactive and committed to the businesses’ interests
• Works under own initiative
• Team orientated and a team player
• Works well under pressure and naturally goes the extra mile
• Able to multitask
• Strong organizational and administrative skills
• Plans and organizes effectively
• Flexible manner and willingness to assist
• Performs job functions with attention to detail, efficiency, and accuracy.
• Assertive and proactive
• Willingness to learn
• A sense of fun and understanding of the Lodges way of doing things
• Realistic expectations of bush life

Duties & Responsibilities

•  Logging and responding to enquiries by phone and e-mail, making reservations in accordance   with agreed turnaround guidelines
• Providing accurate and relevant information about room options, availability, packages and specials
• Checking availability of accommodation or flights on the guests’ desired travel dates
• Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow up
• Following up on provisional reservations
• Updating and maintaining our client database
• Issuing invoices, processing payments, and sending confirmation details to guests
• Sorting out any issues that may arise with reservations
• Providing support to guests who may need to amend or cancel a reservation
• Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings
• Ensuring all guests requests such as booking excursions, treatments etc. are actioned and accurately detailed on HMS
• Booking Federal Air flights and road transfers for guests as required
• Creating and updating guest profiles for identified VIP & repeat clients
• Ensuring guest satisfaction by addressing guest concerns, feedback, and special requests
• Maintaining a good rapport with guests

Remuneration and benefits

• Permanent employment
• Basic monthly salary (to be discussed in the interview)
• Live-in basic furnished accommodation (possible sharing)
• R2325.00 food allowance at Stores over and above salary
• Medical Aid – company contribution 50% (after 3-month successful probation period)
• Pension Fund – company contribution 50% (after 3-month successful probation period)
• Share of gratuities left by guests
• 1% company revenue gratuity
• 20 bed nights for family and friends annually at R750 ppp night (after 3-month
• successful probation period)
• Leave cycle: 4 weeks on and 2 weeks off

To apply for this position, please forward a comprehensive as well as supporting proof of qualifications CV to ronel@cedar-wood.co.za

If you don’t get feedback on your application within 7 working days, please regards your application as not shortlisted.

The Trails Guide’s role, together with the Tracker, is to take guests on game drives and host them for

their entire stay. This role also requires some co-ordination of the guests stay, ensuring that from

arrival to departure they experience an original and memorable time in the African bush. This will

include game drives, walks, observatory evenings, bush picnics etc. The Trails Guide plays a vital role

in ensuring the safety of the guests at all times. We value feedback and put a lot of emphasis on

responding to feedback in the running of all aspects of the Lodge.

Responsibilities and Required skills

Qualifications / Experience

• South African Citizen
• 3 to 5 years’ experience guiding in 5 Star Establishments
• General knowledge of legal implications of being a Trails Guide
• FGASA NQ4 or Professional
• NDT Registered
• Valid Driver’s License and PrDP
• Valid First Aid Certificate
• Rifle Accreditations and ARH
• Trails Guide qualification with VPDA
• Astronomy knowledge advantageous
• Off-road driving in 4×4 vehicles

Behaviors / Skills

• A passion for nature, animals, conservation, and the environment
• A passion for people and creating a holistic experience, imparting knowledge about the bush
• Basic computer knowledge
• Stock/equipment control
• General vehicle maintenance knowledge
• Basic knowledge of people management (managing Tracker)
• Good command of the English language, written and spoken
• Physical fit, able to cope well under pressure
• Excellent organizational and planning skills
• Hands on approach
• Excellent communicator
• Anticipating guests needs and facilitating the small touches that enhance the guest experience
• Sensitive to cultural issues/ patient with colleagues
• Excellent social and interpersonal skills
• Sense of ownership and pride for the guest experience
• Attention to detail
• Flexible attitude
• Able to interact with guests and behave appropriately
• Highly sociable and confident when meeting new people and able to entertain/host
• A sense of fun and understanding of the Lodges way of doing things
• Well-groomed and a good sense of personal hygiene

Duties

• Provide an excellent game experience to high profile guests including game drives and bush
• walks
• Ensure that vehicle and field guide equipment is kept in excellent working condition, assume
• full responsibility for this
• Firearm procedures are in line with statutory requirements
• Meet and greet and minimal hosting of guests
• Legal and company policies related to safety for guests and staff is adhered to
• Assist with bush projects
• Prompt and efficient radio contact
• Complete Health & Safety checklists monthly
• Adhere to all Nature Reserve Game Drive Policies

Remuneration and Benefits (Experience Dependable)

• Permanent employment
• Basic monthly salary (to be discussed in the interview)
• Live-in basic furnished accommodation (possible sharing)
• 00 monthly food allowance over and above salary
• Medical Aid – Company contribution 50% (after 3-month successful probation period)
• Pension Fund – Company contribution 50% (after 3-month successful probation period)
• Gratuities left by guests
• Uniform provided
• 20 bed nights for family and friends annually at R750 ppp night (after 3-month successful
• probation period)
• Leave cycle: 4 weeks on and 2 weeks off

To apply for this position, please forward a comprehensive CV and supporting proof of qualifications to ronel@cedar-wood.co.za

If you do not get feedback within 7 working day’s regards your CV as not shortlisted.

As a recruitment business we introduce candidates to clients for permanent employment, temporary worker placements or independent professional contracts. The exchange of personal data of our candidates and our client contacts is a fundamental and essential part of the recruitment process. In order to support our candidates’ career aspirations and our clients’ resourcing needs we require a database of candidate and client personal data containing historical employment information as well as current resourcing requirements. To maintain, expand and develop our business we need to record the personal data of prospective candidates and client contacts. Due to the nature of our business we will never store your personal data for a period longer than 5 years without having meaningful contact with you in this time period. If you have not received any meaningful contact from us or have not accessed our website in the past 5 years, your personal information will be deleted from our systems. Your personal information will not be shared or sold to any 3rd party. Your information is solely used for the purposes of job recruitment.

By applying for a job via the Cedar Wood Recruitment website your CV and Cedar Wood Recruitment profile will be shared with the Recruiter who has advertised the position. We recommend that you remove any non-essential personal information from your CV and Profile.   Cedar Wood Recruitment will store your information until you ask us to delete your  Cedar Wood Recruitment account or you have not engaged with our services for a period of 5 years or more.

Cedar Wood Recruitment is now recruiting for our client in Plettenberg Bay

SENIOR DUTY MANAGER
As the Sen Duty manager the candidate should be able to cover and assist the GM and Dept GM in their duties to reach the hotels objectives. A solid all rounder would be great here.

• Provide full operational and some administrative support when working on either the day shift of the evening shift
• Ensure the smooth running of shift which includes: staff/ guest Reception duties / guest liaison /
• Stock management with the Rest Manager
• Previous Experience in a similar 5 star hotel for at least 3 – 4 years
• Computer Literacy of stocks and invoices
• Contactable references
• Live in, meals on duty, uniform provided

Job ref 5016

Cedar Wood Recruitment is now recruiting for our client, a Lodge in Addo National Park, Eastern Cape

Important for this candidate to have a depth of knowledge in the 5 star lodge environment, have creativity in the kitchen and strong management skills to carry out the following:

Briefing General Manager
Menu Planning
Staff Monthly Rostering
Disciplinaries
Stock ordering & control
Cost & price controlling
Staff Training
Kitchen equipment serviceability
Live in Position, meals on duty
Contactable references

Previous experience in a similar 5 star lodge environment and a clear understanding of a lodge kitchen
Must have held the position of Head Chef previously and have worked in a lodge
Needs to have excellent management skills with produce, orders with being in a slightly

To apply send your cv in a Microsoft word format and attach your head and shoulder photo, food pictures, qualifications and written refs to hannet@cedar-wood.co.za

Proof of current salary will be required

Job ref 4043

Cedar Wood Recruitment is now recruiting for our in Plettenburg Bay for a Deputy GM

As the 2IC the person should be able to cover the majority of the GM’s position and work hand in hand with the GM to achieve the hotel’s objectives.

Briefing General Manager
Provide full operational and some administrative support to the GM
Managing and rostering staff
Dissemination of delegated duties to HODs
Staff training
Stock management
Live in Position, meals on duty
Contactable references
Previous experience in a similar 5 star hotel environment
Must have held the position of Dept GM
Salary neg DOE incl accommodation (Proof of current earnings will be required)

To apply send your cv to hannet@cedar-wood.co.za in a Microsoft word format, with current salary, head and shoulder, written refs and qualifications

Job ref 4042

Cedar Wood Recruitment is now recruiting for our client for a Reservationist in Houtbay, Cape Town.

The ideal candidate must have at least 3 years’ experience in Reservations. They must be solution & customer service orientated.

The Cape Town office is based in Hout Bay, would need someone from the area.

Basic salary of R 14 000

Duties & Responsibilities:

Check availability and send quotes on all booking requests received – email & phone

Convert provisional bookings to confirmed bookings

Liaise up with agent or direct guest for all booking information

Build relationships with clients

Follow up on deposit payments and bookings payments

Communicate all booking information to Lodges

Build relationship with Lodge Reservations/Reception

Update all booking info on Res Request

Keep stats of bookings made

File and keep all relevant documents relating to bookings
To apply send your cv in a microsoft word format and attach head and shoulder photo and written refs to hannet@cedar-wood.co.za

Job ref 4041

Cedar Wood Recruitment is now recruiting for our client in Madikwe Game Reserve for a Guide

FGASA Level 2 with trails a must

All papers in order

Must have experience as a Guide for a Game lodge

PDP a must
To apply send your cv with head and shoulder photo, all qualifications and written references to hanet@cedar-wood.co.za

Job ref 4040