We are recruiting for a Regional Standards & Guest Experience Manager for a Luxury Safari Lodge group based in Botswana. Primary Purpose To set, uphold, and continuously elevate service and operational standards across the region. This role ensures that all camps align with group and brand standards while maintaining their unique identity through style, service delivery, and guest experience. Workshops, mentoring, and innovation form key components of this position. Key Responsibilities Guest Experience & Brand Standards

• Drive an exceptional, personalized guest experience aligned with company philosophy.
• Create, update, and refine brand standards and SOPs across Front of House, Housekeeping, Guest Experience, and Family Offering.
• Ensure clear and focused communication of standards into camps.

Compliance, Audits & Reporting

• Monitor adherence to standards through observation, audits, and structured reporting.
• Conduct service audits and deliver timely feedback to relevant stakeholders.
• Identify gaps and recommend improvements.

Training, Mentorship & Support

• Provide on-the-ground mentoring, motivation, and guidance during camp visits.
• Collaborate with the Training Department to identify needs and develop support tools.
• Participate in internal and external training trips when required.

 Innovation & Experience Development

• Analyze guest feedback and industry trends to enhance service delivery.
• Develop signature experiences and “magic moments” using a small-effort-big-impact philosophy.
• Collaborate with camp teams, concession managers, food experience teams, and procurement.
• Create fun, unique experiences tailored for family guests.

Brand & Asset Management

• Guide camps on correct use of guest gifting and branded materials.
• Assist with monitoring softs and décor asset management when required.
• Contribute innovative ideas to keep guest engagement ahead of competitors.

Cross-Department Collaboration

• Work with the Food Experience team to implement new food concepts.
• Assist with VIP visits and photographic visits when required.

Candidate Profile & Experience Required

• Diploma in Tourism & Hospitality or equivalent.
• Minimum 5 years’ experience in the luxury travel industry.
• At least 2 years in a similar role.
• Strong understanding of hospitality service and standards.
• Proven management experience.
• Mentoring/coaching experience advantageous.
• Extensive exposure to international luxury clientele.
• Experience conducting service and standards audits.
• Background in brand management.

Competencies

• Outstanding people skills and communication ability.
• Strong international perspective and cultural awareness.
• Excellent verbal and written communication skills.
• Keen eye for detail and strong sense of style.
• High energy and enthusiasm for driving guest experience.
• Passion for developing and motivating staff.

  To apply, forward a comprehensive CV as well as all required proof of qualifications and references full email details to Ronel@cedar-wood.co.za Only shortlisted candidates will be contacted.

Couple Appointment: General Manager & Member Services Facilities Manager (Private Big 5 Reserve – Share Block Structure) Overview A privately owned Big 5 reserve operating under a Share Block structure seeks an experienced management couple to lead its operational, conservation, administrative, and member‑service functions. The reserve comprises thousands of hectares of traversable wilderness, a substantial lodge footprint, a multi‑generational shareholder base, and a complex operational environment including conservation management, anti‑poaching operations, member services, lodge maintenance, and financial administration. The couple will form two critical pillars of the Management Team:

• General Manager (GM) – responsible for strategic execution, conservation oversight, operational leadership, financial controls, infrastructure management, regulatory compliance, and member satisfaction.
• Member Services Facilities Manager (MSFM) – responsible for member-facing operations, reception and front office management, facilities upkeep, shop management, insurance administration, and ensuring exceptional service delivery to all shareholders and authorised users.

This dual appointment ensures seamless leadership across all departments, strong member engagement, and consistent delivery of the reserve’s standards.

1. GENERAL MANAGER ROLE

Purpose To work closely with the Board to execute the annual strategy and ensure the effective, compliant, and efficient operation of the reserve. The GM safeguards the reserve’s reputation as a premier private nature reserve through strong leadership, conservation management, financial discipline, and exceptional member experience. Key Responsibilities

1. Leadership & Team Management

• Lead and motivate a multidisciplinary management team (Technical, Security/AP, Member Services, Administration).
• Ensure a productive, healthy workforce aligned with labour policies.
• Drive performance, accountability, and adherence to budgets and protocols.
• Oversee staff issues, wage negotiations, and labour law compliance.

1. Conservation & Ecology

• Implement annual Conservation Management Plan aligned with regional frameworks.
• Manage fauna/flora conservation, alien plant removal, culling, relocations, and ecological interventions.
• Collaborate with Balule wardens and advisors on ecological and elephant management plans.
• Ensure compliance with APNR, GLTFCA, NEMPA, NEEMA and other regulatory requirements.

1. Infrastructure & Facilities

• Oversee maintenance of roads, dams, water systems, solar pumps, clubhouse, workshop, office, airstrip, hides, picnic sites, and staff village.
• Supervise new infrastructure projects and ensure delivery on time, on spec, and on budget.
• Monitor member lodge servicing standards, including firebreak skoffels.

1. Security & Anti-Poaching

• Support AP Manager in maximising security effectiveness.
• Align with BNRA protocols and African Parks rhino holding facility requirements.
• Oversee AP operations, training, K9 development, and follow-ups.

1. Member Relations & Communications

• Maintain strong member interface and service orientation.
• Issue bi-monthly newsletters and ensure consistent communication.
• Enforce use agreements, protocols, rules, and regulations.

1. Financial & Administrative Oversight

• Ensure accurate monthly financial results and accounting integrity.
• Oversee levy collections, creditor payments, share certificate processes, and legal secretarial functions.
• Prepare annual operating budget, capex budget, reserve operating plan, and financial statements.

1. Strategic & External Relations

• Build relationships with neighbouring reserves, wildlife organisations, municipalities, and community upliftment initiatives.
• Support Balule Outreach Trust and community development strategies.

Outputs

• Annual Operating Budget
• Annual Reserve Operating Plan
• Annual Capex Budget
• Annual Financial Statements
• Monthly Management Report
• Quarterly Member Newsletter
• Conservation Management Plan
• Compliance with Land & Elephant Management Plans
• Project delivery (Forest, Rhino, staff village upgrades, asset enhancements)

2. MEMBER SERVICES FACILITIES MANAGER ROLE

Purpose To serve as the primary point of contact for all members, ensuring exceptional service delivery, strong relationships, and well-maintained member facilities. This role is central to member satisfaction and credibility within the reserve community. Core Responsibilities

1. Performance Management & Administration

• Maintain clear goals and accountability across the Member Services team.
• Conduct weekly one-on-one sessions with the GM.
• Submit bi-annual self-evaluations.
• Manage staff motivation, pride, and service orientation.
• Oversee leave cycles, uniform procurement, and temporary staff deployment.
• Perform monthly shop and fuel stocktakes (advanced Excel recommended).

1. Member Services & Front Office

• Oversee reception, front desk, and member-facing operations.
• Ensure facilities (clubhouse, cottage, office complex) meet board-defined standards.
• Manage member requests, feedback, and special services.
• Capture and report compliance data (bookings, servicing, menu offerings).
• Oversee job cards, invoices, arrivals/departures, and special requests.

1. Team Interdependencies

• Align with Financial Manager on procedures, invoice approvals, and payments.
• Ensure accurate financial data capture (stock receipts, petty cash, fuel logs).
• Support Technical Manager with admin for repairs, upgrades, and asset maintenance.
• Assist with board meetings, AGM setup, Christmas functions, and biannual braais.
• Serve as a key team member for the annual Pedal Power Fundraiser.

1. Shop Management

• Maintain shop aesthetics and housekeeping.
• Stock essential items and manage inventory levels.
• Drive sales of slow-moving items through discounting.
• Introduce and evolve product ranges and merchandise quality.

1. Membership Liaison & Credibility

• Engage proactively with members via phone and in-person.
• Promote shop offerings and specialty items.
• Follow up with a “surprise and delight” approach.
• Manage entry/exit permits, contractor access, and radio interface.
• Maintain accurate member files and user lists.
• Update member contact details across all platforms.

1. Insurance Administration

Biannually

• Liaise with insurer and director.
• Summarize and distribute collection letters.
• Follow up on payments and invoice members.

Annually

• Renew insurance schedules.
• Add/remove assets.
• Compile and submit member insurance claims.

3. Couple Suitability Requirements

Qualifications & Experience (GM)

• Conservation, hospitality, business management, or related tertiary education.
• 5+ years conservation management experience.
• Lodge/share block management experience.
• Strong financial and administrative literacy.
• Project management and infrastructure oversight.
• Security/AP exposure.
• Labour relations experience.
• Broad bushveld knowledge and strong service orientation.

Qualifications & Experience (MSFM)

• Hospitality, administration, or member services background.
• Strong organisational, interpersonal, and service skills.
• Financial administration literacy.
• Advanced Excel advantageous.
• Experience in reception, housekeeping coordination, and member-facing operations.

Shared Attributes

• Hands-on, practical, and proactive.
• Strong interpersonal and communication skills.
• High integrity, confidentiality, and professionalism.
• Cool-headed in crises; decisive problem-solvers.
• Collaborative team players with attention to detail.
• Comfortable living and working in a remote Big 5 environment.

4. Package & Start Date

• Competitive package aligned with seniority.
• On-site housing provided.
• Suitable company vehicle for business use.
• Start date: As soon as possible, no later than 01 October 2026.

Please forward applications to cameron@cedar-wood.co.za

LODGE MANAGEMENT COUPLE - ZAMBIA We are seeking a management couple to join a long -standing  team and work alongside the GM team in one of Africa's premier wilderness destinations. This is definitely NOT a desk job.  We require a hands-on couple to be part of a great team. We are looking for a practical, energetic and resilient couple who are prepared to immerse themselves in the daily realities of operating a remote safari camp. The successful applicants will be hands-on, self motivated and willing to contribute wherever required to ensure exceptional guest experiences and smooth camp operations. Life in the bush is rewarding, but it is demanding. The role requires commitment, adaptability and a strong work ethic. Long hours are often necessary, particularly during busy periods, and applicants must be comfortable living and working in a remote environment for extended periods.   The Roles Working directly with camp management, responsibilities will  include but not limited to: 

• Guest hosting and guest relations
• Housekeeping supervision and quality control
• Food and beverage oversight
• Maintenance co-ordination and basic practical problem-solving, as we are 100% self sufficient and too far away to call someone for mechanical breakdowns
• Stock control and camp logistics.  Critical as we only receive orders once a week 
• Staff supervision and mentorship.  A team of 40 
• Assisting with basic administrative duties

Who We Are Looking For We are seeking a mature couple with proven life experience and a demonstrated history of commitment, responsibility and hard work with at least 7 years experience in remote management The ideal candidates will:

• Be physically fit and capable of an active remote outdoor lifestyle
• Possess a positive, can do attitude
• Be willing to work long and sometimes irregular hours
• Have excellent interpersonal skills

We as a business the lodge is very involved with the staff, their families as well as community  work. Being compassionate and taking an interest in our staff wellbeing as well as the  local community and their needs is a very important requirement in our business.  We are not looking for a couple to work one season , we need a long term commitment. Expectations and Skill requirements  She - must be a strong, motivated and dynamic person. Well developed inter-personal skills are vital as the role requires positive guest and staff interaction.   Requirements Not limited to:

• Record keeping of payment, reconciling  weekly payments
• Petty cash, stock controls as well as submitting all this information  monthly for reporting. 
• Food and Beverage background is important because the role requires supervising the kitchen, menu planning and consistency in menus and presentation. The cuisine plays a key role in the overall  guest experience and consistency in standards is vital. 
• Orders and stock control 
• Weekly planning of shopping trips 
• Oversee Front Of house and ensure standards are consistent 
• Oversee House keeping 
• Work closely with the reservations team to ensure that prior planning is done for guests arrivals, departures , guests information, dietary requirements  and accommodation details
• Drivers license 

HE: Excellent people skills along with the requirements  below .The position includes working in a close-knit team with  guest interaction and hosting. The lodge is extremely remote and requires constant safety standards and awareness of the risks involved in a remote area with a high game concentration - especially during the dry season.

• Experience in general maintenance and work closely with a team that are already trained and have a a wide understanding of lodge requirements and operations 

      Good knowledge of the following and able to guide the team in the following: 

• Toyota engines and general vehicle maintenance 
• Generators 
• Outboard motors and driving boats 
• Water systems : purification and pumps 
• Solar 
• Inverter batteries 
• Advanced first aid 
• Fire fighting or military type  experience advantageous 
• Drivers license - Driving Tractors and other machinery. 

Start date: March 2027 Package:

• U$5000 to U$7000 per couple gross, negotiable – depending on experience
• This is  paid  during operating/working months – these months include pre-opening work and the  packing up of the lodge after season. ( working months March - November) There after on a retainer of 40% for the time off site. 

2 Days per month annual leave and public holidays will be accrued and taken from November. Monthly time off taken will be negotiated at the time of appointment. They will qualify 1.5 days a week off. 

• Accommodation and meals while on duty
• DSTV
•  Medical evacuation insurance 
• Uniforms 
• Work permit applications and payment thereof 
• Two flights annually into Zambia onward to Mfuwe from Johannesburg or Cape Town and return. 
• company mobile phone, there is not any telephone connectivity at the lodge, only wifi)

A 13th cheque and annual increases, linked to personal and company performance.    Other Requirements 

•  Police Clearance along with other work - permit application requirements 
• Both must have driver’s licenses. He should have more than a code 8 
• Valid passports to enable work permit applications 
• Valid Yellow Fever vaccinations 
• Written References to be sent with application 

Email: ash@cedar-wood.co.za  

Restaurant Manager – Premium Fine Dining Restaurant R25,000 live in.

Luxury Country Estate | KZN

Location: KwaZulu-Natal Job Type: Full-time, permanent Industry: Luxury Hospitality / Fine Dining

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About the Opportunity

Our client is a multi-award-winning luxury country estate is seeking a restaurant manager. The estate offers five-star villa and four-star hotel accommodation, a renowned spa, elegant wedding and conference venues, and several distinct on-site dining experiences. They are seeking an experienced, polished Restaurant Manager to lead their premium fine dining restaurant — an intimate, romantic venue known for its terrace overlooking magnificent gardens, an underground wine cellar, and a menu built around ethically sourced, seasonal produce grown on-site and sourced from surrounding farms. The restaurant offers both à la carte dining and a chef's set menu, operates a formal dinner dress code, and is positioned as one of the estate's signature culinary experiences for hotel guests, villa guests, and outside visitors alike. This is a fantastic opportunity for a hospitality professional who takes genuine pride in guest experience, has a strong grip on floor operations, and is comfortable managing a premium, service-led environment in a countryside luxury setting.

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Key Responsibilities

• Oversee the day-to-day running of the restaurant across lunch and dinner service, ensuring a seamless, elegant guest experience from arrival to departure
• Lead, train, mentor and roster front-of-house staff (waitrons, hosts, sommeliers/wine staff) to consistently premium service standards
• Manage bookings and guest flow, including liaising with the reservations/booking system, to ensure smooth service even during peak periods (weddings, functions, weekends)
• Work closely with the Head Chef and kitchen team to ensure seamless front-of-house/back-of-house coordination
• Maintain and enforce the restaurant's dress code, ambiance, and service etiquette standards appropriate to a premium fine dining environment
• Manage wine service and cellar stock in coordination with the sommelier/wine team, including up-selling and wine pairing knowledge
• Oversee stock control, ordering, and cost control for front-of-house consumables, linen, glassware and service items
• Monitor and manage restaurant budgets, labour costs, and profitability targets
• Handle guest feedback, special requests, and any service recovery with professionalism and discretion
• Ensure full compliance with health, safety, hygiene and liquor licensing regulations
• Support the estate's broader hospitality offering by coordinating with events, functions, and other food and beverage outlets when required
• Drive a guest-first culture that protects the estate's reputation for exceptional, memorable dining experiences

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Requirements

• Minimum 3–5 years' experience as a Restaurant Manager or senior Assistant Restaurant Manager in a premium/fine dining or luxury hospitality environment (hotel, lodge, wine estate or high-end standalone restaurant)
• Formal hospitality/hotel management qualification advantageous
• Strong working knowledge of wine service and pairing; sommelier training/exposure highly advantageous
• Proven track record of managing and developing front-of-house teams
• Excellent guest relations, communication and interpersonal skills
• Strong operational and financial acumen — stock, budgets, rostering, POS systems
• Immaculate personal presentation and professionalism, in keeping with a formal dining environment
• Ability to work under pressure during high-volume periods (weddings, functions, peak season)
• Flexibility to work evenings, weekends and public holidays as required by the trade
• Own reliable transport, given the estate's rural location
• Valid driver's licence
• South African citizen or valid work permit

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What's on Offer

• Competitive, market-related salary (commensurate with experience)
• The opportunity to work in one of the region's most prestigious hospitality settings
• A supportive, professional team environment within a well-established, award-winning estate
• Career growth potential within a broader hospitality group offering accommodation, spa, weddings and conferencing