We are now recruiting for a Events & Wedding Coordinator in the Reservations Department to be based onsite.   JOB DESCRIPTION Events & Wedding Coordinator / Reservations Department Sales, Reservations & Events Reports To General Manager Employment Type Permanent – Full Time POSITION PURPOSE The Events & Wedding Coordinator / Reservations is responsible for planning, coordinating and executing weddings, conferences, functions and special events while managing guest accommodation reservations. The role ensures exceptional guest experiences from the initial enquiry through to departure by providing professional sales, planning, coordination and reservation services aligned with the standards of a 4-Star hospitality establishment. The incumbent serves as the primary contact for wedding couples, event organizers, travel agents, corporate clients and individual guests, ensuring smooth communication between clients and all operational departments. KEY PERFORMANCE AREAS

1. Wedding & Event Coordination

• Respond promptly to all wedding and event enquiries.
• Conduct site inspections with prospective clients.
• Prepare quotations, proposals and contracts.
• Secure bookings and deposits.
• Coordinate wedding planning meetings with clients.
• Prepare detailed function sheets and event schedules.
• Liaise with:

• Food & Beverage
• Executive Chef
• Front Office
• Housekeeping
• Maintenance
• Grounds
• Spa
• Security
• Entertainment suppliers

• Coordinate all event logistics.
• Ensure venues are prepared according to agreed specifications.
• Oversee event setup and décor.
• Ensure weddings and events run according to schedule.
• Resolve guest concerns professionally.
• Attend functions where required.
• Conduct post-event follow-ups.

2. Reservations Management

Manage all accommodation reservations received via:

• Telephone
• Email
• Website
• Booking platforms
• Travel agents
• Corporate clients

Responsibilities include:

• Processing reservations accurately.
• Confirming bookings.
• Updating reservation systems.
• Monitoring room availability.
• Maximising occupancy.
• Applying correct rates.
• Managing room allocations.
• Preparing arrival lists.
• Processing amendments and cancellations.
• Ensuring reservation accuracy.
• Managing group bookings.
• Coordinating room blocks for weddings and conferences.

3. Sales & Revenue Generation

• Promote lodge facilities.
• Upsell accommodation.
• Upsell spa treatments.
• Upsell dining experiences.
• Upsell activities.
• Upsell wedding packages.
• Promote conference facilities.
• Generate additional revenue opportunities.
• Achieve monthly sales targets.
• Follow up on quotations.
• Convert enquiries into confirmed bookings.

4. Client Relationship Management

Develop and maintain positive relationships with:

• Wedding couples
• Corporate clients
• Conference organisers
• Tour operators
• Travel agents
• Suppliers
• Vendors

Provide exceptional customer service before, during and after every event.

5. Administration

Maintain accurate records including:

• Contracts
• Quotations
• Deposits
• Invoices
• Event files
• Function sheets
• Guest correspondence
• Reservation records

Ensure documentation complies with company procedures.

6. Financial Responsibilities

• Issue quotations.
• Confirm deposits.
• Follow payment schedules.
• Coordinate invoicing.
• Ensure outstanding balances are settled before events.
• Assist Finance with event reconciliations.

7. Marketing Support

Assist with:

• Wedding marketing.
• Social media content.
• Promotional campaigns.
• Wedding expos.
• Vendor networking.
• Updating wedding brochures.
• Developing promotional packages.

8. Operational Coordination

Work closely with:

• General Manager
• Executive Chef
• Food & Beverage Manager
• Front Office Manager
• Housekeeping Manager
• Maintenance Manager
• Spa Manager

Ensure all departments receive accurate function information.

9. Guest Service

Deliver exceptional guest experiences by:

• Maintaining professional communication.
• Handling complaints effectively.
• Exceeding guest expectations.
• Ensuring attention to detail.
• Creating memorable events.

MINIMUM REQUIREMENTS Education

• Grade 12 (Matric)

Preferred:

• Diploma in Hospitality Management • Tourism Management • Event Management • Hotel Management

EXPERIENCE Minimum:

• 3–5 years' experience in:

• Wedding coordination
• Events management
• Hotel reservations
• Hospitality sales

Preferred: Experience within a 4-Star or 5-Star hotel, lodge or resort. KNOWLEDGE Knowledge of:

• Hotel reservation systems (NightsBridge, Protel, Semper, Opera or similar)
• Wedding planning
• Event coordination
• Hospitality operations
• Front Office procedures
• Revenue management
• Guest relations
• Banqueting
• Conference coordination
• Microsoft Office

SKILLS Excellent:

• Communication skills
• Organisation skills
• Time management
• Planning skills
• Negotiation skills
• Sales ability
• Customer service
• Administration
• Attention to detail
• Conflict resolution
• Problem-solving
• Multitasking

PERSONAL ATTRIBUTES The successful candidate must demonstrate:

• Professional appearance
• Positive attitude
• High energy
• Friendly personality
• Calm under pressure
• Flexible approach
• Strong work ethic
• Initiative
• Integrity
• Reliability
• Confidentiality

KEY PERFORMANCE INDICATORS (KPIs) The employee will be measured on:

• Wedding enquiry response times.
• Wedding conversion rate.
• Event revenue generated.
• Accommodation occupancy linked to events.
• Reservation accuracy.
• Guest satisfaction scores.
• Online review ratings.
• Repeat business.
• Function execution quality.
• Sales target achievement.
• Administration accuracy.
• Client feedback.
• Departmental communication.
• Complaint resolution.
• Budget adherence.

WORKING CONDITIONS

• Five or six-day work week as operationally required.
• Weekend work is compulsory during weddings and events.
• Public holiday work required.
• Evening functions required.
• Additional hours during peak seasons.

PERFORMANCE EXPECTATIONS The incumbent is expected to:

• Deliver exceptional guest experiences.
• Coordinate flawless weddings and events.
• Maintain accurate reservations.
• Maximise event and accommodation revenue.
• Build lasting client relationships.
• Promote the lodge's reputation for outstanding hospitality.
• Uphold all standards expected of a 4-Star hospitality establishment.
• Maintain confidentiality and professionalism at all times.

To apply please send your full updated cv, with contactable references, head and shoulder photo, copies of your qualifications, notice period and availability for interviews to admin1@cedar-wood.co.za  

Executive Chef – Tanzania

We are seeking an accomplished Executive Chef to oversee and elevate the culinary operations of a prestigious 5-star property in Tanzania. This role demands a visionary leader with proven expertise in luxury hospitality and the ability to manage large-scale kitchen operations with precision and creativity.

✨ Key Responsibilities

• Menu design: Create innovative, world-class menus tailored to diverse clientele, balancing creativity with consistency.
• Costing: Implement accurate food costing systems to ensure profitability while maintaining exceptional quality.
• Training: Develop and deliver training programs to inspire, mentor, and upskill a large team of chefs and kitchen staff.
• Staff management: Lead and manage a sizeable staff complement, ensuring smooth operations, adherence to standards, and a collaborative work environment.
• Uphold the highest standards of hygiene, safety, and compliance with international culinary regulations.
• Collaborate with senior management to align culinary offerings with the property’s brand and guest expectations.

🌟 Candidate Profile

• Minimum 3 years’ experience in a senior culinary leadership role.
• Proven background in 5-star bush lodge or luxury hotel environments.
• Formal culinary qualifications from a recognised institution.
• Strong leadership, organizational, and communication skills.
• Demonstrated ability to thrive in high-pressure environments while maintaining creativity and excellence.
• Passion for food innovation, presentation, and guest satisfaction.

💰 Compensation

• Net salary: $3,000 per month
• Accommodation and benefits included as part of the package.

📍 Location

Based in Tanzania, offering a unique opportunity to work in a world-class hospitality environment surrounded by natural beauty.

Description General Manager – Luxury Big 5 Lodge KZN R55,000-R65,000 Role Overview The General Manager holds full operational and strategic accountability for a privately owned luxury Big 5 lodge in KZN. This role leads every department to deliver a guest experience that is quietly extraordinary, while building a sustainable, profitable, and deeply respected business. Key Responsibilities Leadership & Governance Report directly to the shareholders and represent the lodge to owners, partners, board members and senior stakeholders. Provide steady, values‑driven leadership to all departments, including the lodge operations, kitchen, guiding team and reserve interface. Lead the senior management team (Head Chef, Head Ranger, Reservations and Finance Leads) with clarity, consistency and a long‑term vision. Commercial & Strategic Management Hold ultimate accountability for commercial performance, including revenue, occupancy, ADR, cost control and overall profitability. Develop and execute the annual business plan and capital programme in consultation with shareholders. Manage supplier relationships, contracting and procurement to protect margins without compromising standards. Guest Experience Drive a guest journey that consistently exceeds expectations, from first enquiry to post‑stay relationship management. Maintain exceptional standards of luxury hospitality, ensuring every touchpoint reflects warmth, pride and quiet excellence. Handle VIP guests and complex guest scenarios with professionalism and grace. People & Culture Build and nurture a strong organisational culture rooted in pride, respect and excellence. Oversee recruitment, onboarding, performance management and succession planning across all departments. Foster a cohesive, motivated team with clear communication and hands‑on leadership. Brand, Marketing & Partnerships Strengthen the lodge’s market positioning through relationships with travel partners, tour operators, journalists and industry bodies. Contribute meaningfully to brand development, marketing strategy and content creation aligned with a unique Big 5 experience. Sustainability & Conservation Champion sustainability across operations with measurable annual goals. Communicate and embody the lodge’s conservation ethos with guests, staff and visiting partners. Compliance & Operational Excellence Ensure full legal, regulatory and Health & Safety compliance across the property. Step into any operational area when required, modelling a “lead from the front” approach. Skills & Experience Required Professional Background Minimum 10 years of senior hospitality experience, including at least 3 years as a General Manager, Lodge Director or Resident Manager at a comparable luxury lodge, boutique hotel or private reserve. Formal qualification in Hospitality Management, Business or a related field; postgraduate studies advantageous. Operational & Commercial Competence Proven commercial acumen with a track record of revenue growth, margin management and successful delivery of business plans. Working knowledge of property management systems, channel management tools and financial reporting platforms. Leadership & Guest Relations Strong leadership presence with a calm, hands‑on style suited to a small, tight‑knit team. Deep experience in luxury guest relations, including managing VIPs and high‑expectation guests. Regulatory & Environmental Knowledge Solid understanding of South African labour legislation, Health & Safety regulations and relevant lodge‑sector compliance frameworks. Genuine passion for wildlife, conservation and the rhythms of the bush. Personal Attributes Polished, professional and approachable, with excellent written and spoken English. A second language is an advantage, particularly isiZulu or major international languages. High stamina, resilience and willingness to live on or near the property. Valid South African driver’s licence. South African nationality or valid work permit. Please forward applications to cameron@cedar-wood.co.za #LuxuryLodgeCareers #Big5Hospitality #SafariLeadership #GeneralManagerJobs #LuxuryHospitalityJobs

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