Purpose: To lead and oversee Guest Relations operations to ensure exceptional guest experience at every touchpoint. Manage inquiries, requests, and complaints effectively.  Achieve and exceed guest satisfaction targets while maximizing revenue. Qualifications: Min Bachelor’s Degree in Hospitality/Tourism or Hotel Management. Experience: Min 6 Years

• 6-8years experience in guest relations, customer service, or hospitality management, preferably within the spa or wellness industry in 4* or 5* lodge.
• Computer literate (MS Office/Office/Excel/PowerPoint)
• Proficiency in using Opera Property Management System (PMS) and a deep understanding of its operational features
• Experience in generating reports and analyzing data to improve operations and guest experiences.

Other:

• Knowledge of budgets, profit & loss, cost of sales, meeting suppliers and coordinating stock deals with procurement.

  Competencies: Leadership and Managerial Skills Good Communication Skills Attention to detail Organized and Planning Breakthrough Behaviours Financial Acumen Emotional Intelligence Change Management and Adaptability Key Deliverables (KPI):

• Quality and Guest Experience
• Housekeeping & Laundry Management
• Spa & Wellness Operations
• Activities & Guest Experiences
• Cost Control
• Income/Revenue Management and Cost Controls
• Operational Oversight
• People Management and Leadership Duties
• Health & Safety, including Risk Management

General and Ad hoc Duties Salary Scale: N$449 400.00 to N$561 750.00 pa negotiable To apply for this position, forward your comprehensive CV in Word or PDF Format as well as proof of all qualifications and all contactable references to johan@cedar-wood.co.za Only Apply if you have a valad Passport. Only shortlisted candidates will be contacted within 7 working days. If you don’t receive and response, regard your CV as not shortlisted

Department: Food & Beverage   Purpose: To direct and oversee all aspects of the culinary and beverage operations. The role will be responsible for planning and execution of Food & Beverage operations to the highest standards. It will further demonstrate leadership, creativity, integrity and consistency in performance. Qualifications: Min 3 Year Bachelor’s Degree Food and Beverage Management/Culinary Arts/Restaurant Management. Experience: Min 8 Years

• 8 years’ experience in 4* and 5* Food & Beverage Management, with at least two years at senior management level.
• Great appreciation of lodge operations, key hotel performance indicators and or Business Efficiencies/ratios.

Other:

• HACCP Certification will be an added advantage
• Wine courses or additional businesses courses etc. will be an added advantage.
• Strong customer service ethic.

  Competencies: Strategy execution Monitoring and controlling skills Financial acumen for budget management and cost control Leadership and Team Management Skills Ability to apply and live the Breakthrough culture Knowledge of food safety regulations, industry trends, and emerging technologies Understanding and execution of the guest journey Strong problem-solving, decision-making, and communication skills. Exceptional customer service orientation and ability to maintain high standards. Key Deliverables (KPI):

• Food & Beverage and Culinary Strategy Execution
• Budgeting and Cost Control
• Brand and Concept Development
• Events and Promotions
• Operational Efficiencies
• Risk Management and Operational Controls
• Guest Experience
• Health, Risk and Safety
• People Management and Leadership Duties
• General and Ad hoc Duties

Salary Scale: N$449 400.00 to N$561 750.00 pa negotiable To apply for this position, forward your comprehensive CV in Word or PDF Format as well as proof of all qualifications and all contactable references to johan@cedar-wood.co.za Only Apply if you have a valad Passport. Only shortlisted candidates will be contacted within 7 working days. If you don’t receive and response, regard your CV as not shortlisted

Position Title: Sous Chef Department: Food & Beverages Purpose: To plan, co-ordinate, facilitate and supervise the food preparation, menu planning, maintaining food quality and freshness, monitoring ordering and stocking and support the smooth running of the kitchen department, where all aspects of culinary experience are delivered to the highest food quality standard. Qualifications: Min National Trade Certificate Diploma in Professional Cookery (NQF 6) Experience: Min 5 Years

• Minimum 5 years experience as a Sous Chef in a 4* or 5* hotel operations or Michelin Star restaurant.
• Computer literate
• Excellent knowledge of culinary arts and a passion for creating new and innovative dishes
• Experience in fine dining restaurant with an international clientele
• Experience in creating diverse and appealing buffet menus tailored to different occasions

Other:

• Knowledge of Micros, MC , EMC and Jarrison will be added advantage.
• Beer course will an added advantage.
• International experience in Michelin Star Restaurant.
• HACCP trained.

    Competencies: Leadership and people management Excellent communication (written and verbal) Financial management Kitchen management Emotional Intelligence Quality Control Creativity and Innovation Key Deliverables (KPI):

• Supervise Kitchen Operations
• Financial and Procurement Management
• Menu Development, Recipe and Food design
• Food Preparation and Execution
• Quality and Guest Experience
• Administration
• Health, Safety and Hygiene
• Supervisory Duties

General and Ad hoc Duties Salary Scale: N$212 000.00 to N$265 000.00pa negotiable To apply for this position, forward your comprehensive CV in Word or PDF Format as well as proof of all qualifications and all contactable references to johan@cedar-wood.co.za Only Apply if you have a valad Passport. Only shortlisted candidates will be contacted within 7 working days. If you don’t receive and response, regard your CV as not shortlisted

Purpose: To lead the transformation and enhancement of the Brewer and Butcher restaurant outlet's  Overseeing all aspects of kitchen operations, creating innovative and delectable dishes, and managing a team of talented chefs and kitchen staff. . Qualifications: Min National Trade Certificate Certificate/Diploma in Culinary Arts/Cookery /Hospitality Management Experience: Min 6 Years 6-8 years of experience as a Head Chef or Senior Sous Chef in either 4* or 5* hotel operations or upscale à la carte premium restaurant. Experience in menu planning, cost control, and kitchen operations management. Knowledge of beer and food pairing, as well as a strong understanding of gastronomy encompassing dish preparation, cooking techniques, and presentation, are necessary. Strong understanding of food cost control and budget management. Computer literate Certification in Hazard Analysis and Critical Control Points (HACCP) Other: Knowledge of Micros, MC, EMC and Jarrison will be added advantage. Additional training in beer courses, brewery-paired cuisine or meat-smoking techniques is an advantage. Competencies: Leadership and people management Excellent communication (written and verbal) Financial Accumen Kitchen management Emotional Intelligence Breakthrough Behaviours Quality Control Creativity and Innovation Key Deliverables (KPI): Culinary Leadership Culinary Brands and Concepts Development Manage Daily Kitchen Operations Material and Cost Control Menu Development and Recipe design Food Preparation Quality and Guest Experience Health, Safety and Hygiene Supervisory and Management Duties General and Ad hoc Duties Salary is N$352 928.00 to N$441 160.00pa negotiable To apply for this position, forward your comprehensive CV in Word or PDF Format as well as proof of all qualifications and all contactable references to johan@cedar-wood.co.za Only Apply if you have a valad Passport. Only shortlisted candidates will be contacted within 7 working days. If you don’t receive and response, regard your CV as not shortlisted

We are now recruiting for our client, a 4 -star Safari Lodge & Spa is situated in Magaliesberg, for a Reservationist to join their team. Job Title: Reservationist (Apex Booking System Experience Required) Industry: Hospitality / Lodge & Spa Salary: R17,000 – R18,000 per month Benefits: Live-in accommodation provided; provident fund after successful completion of a 3-month probation period. Job Overview The successful candidate will be responsible for managing reservations, guest communications, and booking administration while delivering exceptional customer service. Previous experience working on the Apex booking system is essential. Key Responsibilities Manage all accommodation and spa reservations using the Apex booking system. Handle telephone, email, and online booking enquiries professionally and efficiently. Process new bookings, amendments, cancellations, and guest requests. Ensure accurate guest information and reservation details are captured and maintained. Coordinate with front office, housekeeping, spa, and operational departments to ensure seamless guest experiences. Prepare reservation reports and occupancy updates as required. Assist with guest correspondence and pre-arrival communications. Maintain high standards of customer service and hospitality at all times. Maximize occupancy and revenue through effective reservation management and upselling opportunities. Minimum Requirements Previous experience as a Reservationist within a lodge, hotel, resort, or hospitality environment. Proven working knowledge of the Apex booking system (essential). Strong administration and organisational skills. Excellent verbal and written communication skills. Computer literacy, including Microsoft Office. Ability to work independently and as part of a team. Professional appearance and customer-focused attitude. Own transport will be advantageous. Personal Attributes Friendly and professional demeanor. Strong attention to detail. Ability to work under pressure in a fast-paced hospitality environment. Excellent problem-solving and multitasking abilities. Package Salary: R17,000 – R18,000 per month (depending on experience). Live-in accommodation provided. Provident fund after successful completion of a 3-month probation period. Opportunity to work in a beautiful lodge and spa environment in the Magaliesberg. To Apply: Interested candidates should submit a detailed CV highlighting their hospitality reservations experience and Apex booking system proficiency to admin1@cedar-wood.co.za Only shortlisted candidates will be contacted.