Cedar Wood Recruitment is currently looking for an Assistant Front Office Manager in KZN (R10,000-R15,000) live in.
Position:
Assistant Front Office Manager
Scope and general purpose of the job:
To supervise and control all Front Office areas to the standards laid down by the company, maximising profits to agreed budgetary limits
Key Performance Areas:
1.
Supervise Front Office staff
2.
Train and Coach staff on an ongoing basis
3.
Resolve Guests problems quickly and efficiently
4.
Maintain set standards operating procedures of front office
5.
Discipline staff where necessary
6.
Scheduling of staff
7.
Ensure front office and public areas are clean and tidy
9.
Self Management
Line of Reporting and Communication
Responsible to:
Rooms Division Manager
Responsible for:
Porters, Switchboard Operators, Receptionist and Reservationists
In communication with:
Rooms Division Manager, F&B Manager, Housekeeping Manager, Banqueting Manager, HR Manager, Accountant, Head Chef, Maintenance Manager, Entertainment Manager and Marketing Manager
Core Competencies:
1.
Conceptualisation
2.
Calculation Skills
3.
Visual Attention Skills
4.
Problem Solving
5.
Conflict Resolution Skills
6.
Listening Skills
7.
Self Motivation
8.
Time Management
9.
Communication Skills
Additional Skills Requirements:
1.
Opera Front Office/Reservations System, Microsoft Office, Advanced Computer skills, accounting skills and or similar experience.
Qualification and Experience Requirements
Minimum Qualification:
Grade 12
Hospitality related Diploma or Alternatively equivalent practical in-house training
Minimum level of Experience:
2 years in Position of Assistant Front Office
Disqualifiers:
1.
Must be prepared to work shifts, overtime and work on weekends and public holidays
2.
Single accommodation available only