Description
EXCELLENT CAREER OPPORTUNITY!
Cedar Wood Recruitment is now recruiting for an Assistant Lodge Manager for an exclusive private lodge in the Western Cape. The scope and general purpose of this role is to oversee and manage the day-to-day operations of a 5-star lodge, ensuring that guests receive top-notch service and that the lodge runs efficiently. The ideal candidate will have a strong background in restaurant management.
* Please note that, due to the location to nearby towns, the position does not necessarily include live in accommodation. Further information will be shared at the interview.
Requirements: Qualifications, Skills, Knowledge, Experience
Strong background in restaurant management
3-4 years’ work experience in a well-recognised five-star hotel or lodge
Understanding of and experience in a Food and Beverage related position
Management experience
Computer literate
Excellent attention to detail
Key Performance Areas
Ensure exceptional guest service and satisfaction
Handle guest complaints and resolve issues promptly
Oversee concierge services and coordinate special guest requests
Welcome and check-in guests, ensuring a warm and personalised experience
Conduct performance evaluations and provide ongoing training and development
Foster a positive and motivated work environment among the staff
Creating an exceptional fine dining experience that embodies excellence
Consistent on-the-job training: Food & Beverage staff
Ensure that food always meets the utmost standard of excellence in terms of quality
On-the-job training: Service staff.
Oversee daily operations of the lodge, ensuring smooth and efficient functioning
Implement and maintain standard operating procedures
Oversee inventory management and procurement processes
Ensure the lodge is well-maintained, neat and clean
Coordinate with maintenance teams for regular upkeep and repair of facilities
Implement sustainability and eco-friendly practices
Build and maintain strong relationships with guests to encourage repeat business
Collect and analyse guest feedback to improve services and facilities
Oversee the planning and execution of events and activities for guests
Conduct regular inspections to ensure compliance with 5-star standards
Develop long-term strategies for the growth and development of the lodge
Implement innovative ideas to enhance guest experiences and lodge offerings.
Manage staff in terms of discipline
Personal/Professional Attributes
Maintain service standards through on-the–floor management and supervision
Well-developed people skills, diplomacy, tolerance, patience and care
Proactive
Energetic and driven
Strong time-management skills and self-discipline
Strong organiser and planner with high attention to detail
Excellent personal presentation – well groomed
Reliable, responsible and calm under pressure
Large capacity, multi-disciplined person
Adaptable and flexible
Outgoing personality
Positive attitude
A hard worker – not a clock watcher
Confident and professional
Sober habits
Guest-focused philosophy, living and driving the company brand and experience
Excellent communication skills (written and verbal), practicing honest communication
Team player with positive attitude, enthusiasm and emotional control
Committed and loyal
Remuneration and Package
Remuneration is competitive and commensurate with experience and skills
Working hours are variable, usually determined by opening times of restaurant/dining room.
Provident fund and medical aid contributions
Annual Bonus
Uniform provided
Further details will be discussed at the interview