Purpose:
To lead and oversee Guest Relations operations to ensure exceptional guest experience at every touchpoint. Manage inquiries, requests, and complaints effectively. Achieve and exceed guest satisfaction targets while maximizing revenue.
Qualifications:
Min Bachelor’s Degree in Hospitality/Tourism or Hotel Management.
Experience: Min 6 Years
- 6-8years experience in guest relations, customer service, or hospitality management, preferably within the spa or wellness industry in 4* or 5* lodge.
- Computer literate (MS Office/Office/Excel/PowerPoint)
- Proficiency in using Opera Property Management System (PMS) and a deep understanding of its operational features
- Experience in generating reports and analyzing data to improve operations and guest experiences.
Other:
- Knowledge of budgets, profit & loss, cost of sales, meeting suppliers and coordinating stock deals with procurement.
Competencies:
Leadership and Managerial Skills
Good Communication Skills
Attention to detail
Organized and Planning
Breakthrough Behaviours
Financial Acumen
Emotional Intelligence
Change Management and Adaptability
Key Deliverables (KPI):
- Quality and Guest Experience
- Housekeeping & Laundry Management
- Spa & Wellness Operations
- Activities & Guest Experiences
- Cost Control
- Income/Revenue Management and Cost Controls
- Operational Oversight
- People Management and Leadership Duties
- Health & Safety, including Risk Management
General and Ad hoc Duties
Salary Scale: N$449 400.00 to N$561 750.00 pa negotiable
To apply for this position, forward your comprehensive CV in Word or PDF Format as well as proof of all qualifications and all contactable references to johan@cedar-wood.co.za
Only Apply if you have a valad Passport.
Only shortlisted candidates will be contacted within 7 working days.
If you don’t receive and response, regard your CV as not shortlisted