We are now recruiting for a Reservationist to join our team at a Country House and Spa based in the Midlands , Kwazulu-Natal
NB: OPERA knowledge is a must
Reporting to
• FO Manager
Salary
• MAX R10 000.00 – pending experience, LIVE IN SINGLE ACCOMMODATION
Accommodation
• Provided for Individual– make up of a room with kitchenette counter, bedroom and bathroom en suite. UNFURNISHED
• Electricity is deducted based on usage.
• 15 km’s from Howick (Pick ‘n Pay, Clicks, Woolworths Foods, Hospital) and 40 km’s from Pietermaritzburg.
Uniforms
• Uniforms provided for summer and winter. Staff to provide own stockings, shoes and belts as per requirements.
Working Week
• 5Day week – 8 days off every 4 weeks / taken each week not accumulated
• 15 days annual leave per annum
Computer Literacy
• Word, Excel, Opera required.
• Microsoft Office required.
Staff Compliment
Works with the FO Manager and Receptionists
Overview of Job
The position will be required to manage and maintain the bookings system of the Hotel and ensure that standards are upheld at all times for Reservations and Front Office.
Specific Job Description
As a Supervisor to Receptionists, the role is to manage the accommodation, booking and property management system of the Hotel. The Reservationist will take responsibility and assist for marketing and promoting all accommodations and bookings to maximise sales and will participate in maintaining such systems.
You will be responsible for bookings, payments and running of such reservations within the portfolio. You maintain systems of control, developing and updating standards.
You are to maintain the Opera system as to bookings, payments, reservations, admin, filing, follow ups, confirmations, ONLINE CHANNELS, Agents, STO contracts yearly, but not limited to only such.
You will also work closely with Receptionists and maintain their standards to our Guests and for the Department. Shifts may be required here aswell.
The position entails a minimum of 2 years same position in a reputable 4 or 5 star Hotel.
Knowledge
Customer care
Guest facilities and products
Basic Sales and marketing to sell rooms
Attributes
Highly Developed Communication Skills
Awareness of FO practices and procedures
Developing and training
Self Motivated
Physically very fit
Ability to work with multi-cultural team
Strong attention to detail is of utmost importance
Ability to maintain a booking system
Ability to close quotes to up sales
STRONG Multi Tasker
Telephone skills
Deadline driven
Administrative skills must be strong
To apply send your full updated cv, with contactable references, copies of qualifications and head and shoulder photo to admin1@cedar-wood.co.za