Front Office Supervisor, KZN

We are now recruiting for our client based in KZN on a Private Luxury Game Reserve for a Front Office Supervisor to join their team.

Department

Front Office / Guest Services

Reports To

Front Office Manager / Rooms Division Manager / General Manager

Salary R12k – R14K (Depending on Experience / Qualifications)

Live in

Job Purpose

To supervise and coordinate the daily operations of the front office department, ensuring efficient guest check-in and check-out processes, excellent customer service, and smooth communication between departments.

Key Responsibilities

• Supervise front desk staff such as receptionists, porters, and concierge.
• Ensure smooth guest check-in and check-out procedures.
• Handle guest complaints and special requests professionally.
• Train and mentor front office staff.
• Prepare Monthly rosters for the receptionists
• Coordinate with housekeeping and maintenance departments.
• Prepare front office reports (occupancy, arrivals, departures).
• Ensure staff follow Lodge policies and service standards.
• Assist guests with information about hotel services and activities
• Maintain professional appearance and customer service at the front desk.

Required Qualifications

• Diploma or Degree in Hospitality Management, Tourism, or Hotel Management (preferred).
• Previous experience in Role of front office or reception super (2–3 years).

Skills and Competencies

• Excellent communication and customer service skills
• Strong leadership and team supervision
• Problem-solving and conflict resolution
• Knowledge of hotel reservation systems (PMS)
• Ability to work under pressure
• Good organizational and multitasking skills

Key Performance Indicators (KPIs)

• Guest satisfaction scores
• Efficient check-in and check-out times
• Reduced guest complaints
• Team productivity and service quality
• Sometimes required to stand-in and host at the Lodge

To apply please send your full updated cv to admin1@cedar-wood.co.za