Permanent
Namibia
Posted 1 day ago
Our client a 5* Lodge based in the Zambezi Region – Namibia is seeking a warm, professional, and guest-focused Guest Relations Officer to support the full guest journey in a luxury safari lodge environment.
This role is ideal for someone who thrives on personalized service, attention to detail, and meaningful guest interaction
Key Responsibilities
- Welcome guests and manage check-ins and check-outs
- Act as the primary guest point of contact during their stay
- Coordinate guest itineraries and special requests
- Handle guest feedback and assist with service recovery
- Liaise with lodge departments to ensure seamless experiences
- Maintain accurate guest records and preferences
Minimum Requirements
- Previous experience in guest relations, front office, or hospitality
- Strong interpersonal and communication skills
- High level of professionalism and attention to detail
- Ability to work flexible hours around lodge operations
- Confident, calm, and solutions-driven approach
- Comfortable living and working in a remote environment
To apply, forward comprehensive CV, proof of Namibian citizenship, proof all qualifications as well as full references to ronel@cedar-wood.co.za
Only shortlisted candidates will be contacted, if you don’t get feedback within 7 days, please regard your CV as not shortlisted.