Description
Management Couple – Country Manager & Lodge General Manager
Location: Malawi (Game Lodge & Country Operations)
Start Date: End of July 2026 (to allow for structured handovers)
Package:
- USD $7,500 gross per month (approx. $5,250 net)
- Annual flight allowance: $1,000 per person
- Accommodation: 2‑bedroom on‑site house
- Meals: All meals provided
- Vehicle: Company car for the Country Manager
- Note: Unfortunately not child or pet friendly
Overview
A well‑established game lodge group in Malawi is seeking an experienced Management Couple to oversee both country‑level operations and lodge‑level management across three properties. This is a senior leadership appointment requiring strong operational capability, financial oversight, people management, and a passion for delivering exceptional guest experiences.
The couple will work closely with the owners to ensure the smooth running, profitability, and long‑term sustainability of the Malawi portfolio.
POSITION 1: Country Manager (Him)
Reports to: Owners
Scope: Country‑wide oversight of 3 properties
Purpose of the Role
The Country Manager holds full accountability for the operational, financial, and statutory performance of the Malawi portfolio. This role requires a strategic leader with strong business acumen, excellent organisational capability, and the ability to manage diverse teams and functions across multiple locations.
Key Responsibilities
- Provide strategic leadership and operational oversight across all Malawi properties
- Full responsibility for financial management, including budgeting, forecasting, cost control, and monthly reporting
- Ensure statutory compliance, including labour, tax, environmental, and operational regulations
- Oversee HR functions, including recruitment, performance management, training, and disciplinary processes
- Manage procurement, supplier relationships, stock controls, and logistics
- Maintain strong communication and reporting lines with the owners
- Drive operational efficiency, cost‑effectiveness, and long‑term sustainability
- Support lodge management teams and ensure consistent standards across all properties
- Oversee fleet, infrastructure, and asset management
- Represent the company in local stakeholder engagements, government relations, and community interactions
- Lead crisis management, risk mitigation, and safety compliance across the country operation
Requirements
- Proven experience as a Country Manager, General Manager, or senior multi‑property leader in hospitality, tourism, or lodge operations
- Strong financial literacy and experience managing multi‑million‑dollar budgets
- Excellent understanding of HR processes and statutory compliance
- Strong leadership, communication, and organisational skills
- Ability to manage remote teams and travel between properties
- High level of professionalism, integrity, and accountability
- Previous experience in Africa or remote lodge environments advantageous
POSITION 2: Lodge General Manager (Her)
Reports to: Country Manager & Owners
Scope: Daily operations of one primary lodge
Purpose of the Role
The Lodge General Manager is responsible for the seamless daily operation of the lodge, ensuring exceptional guest experiences, efficient departmental coordination, and high service standards.
Key Responsibilities
- Oversee all front‑of‑house, housekeeping, F&B, guest relations, and back‑of‑house operations
- Maintain exceptional guest service standards and handle guest feedback professionally
- Manage and mentor lodge staff, ensuring training, performance, and morale remain high
- Ensure smooth coordination between departments for daily operations
- Oversee stock control, ordering, and cost management for lodge operations
- Maintain lodge standards, SOPs, and service excellence
- Support the Country Manager with reporting, HR processes, and operational planning
- Ensure health, safety, and hygiene compliance across the lodge
- Assist with hosting, guest engagement, and creating memorable guest experiences
- Uphold brand standards and ensure the lodge environment remains warm, welcoming, and professionally run
Requirements
- Proven experience as a Lodge Manager, Assistant Manager, or similar senior hospitality role
- Strong leadership and people‑management skills
- Excellent guest relations and communication abilities
- Highly organised with strong attention to detail
- Experience in luxury lodge environments preferred
- Ability to work in remote environments and lead diverse teams
Ideal Couple Profile
- Experienced hospitality professionals with complementary strengths
- Strong leadership presence and hands‑on management style
- Comfortable living and working in a remote environment
- High emotional intelligence and strong interpersonal skills
- Committed to long‑term placement and operational stability
- Passionate about guest experience, conservation, and community engagement
Package Summary
- USD $7,500 gross monthly salary (approx. $5,250 net)
- Annual flight allowance: $1,000 per person
- Accommodation: 2‑bedroom house on site
- Meals: All meals included
- Company car: Provided for Country Manager
- Start date: End July 2026
- Not child or pet friendly