Management Couple / General Manager Couple (salary neg)
Location: 5★ Game Lodge – Delta, Botswana
Region: Botswana
Type: Live-in
Reports to: Regional Operations Manager
Role Overview
An experienced Management Couple is required to take full operational responsibility for a luxury lodge. This role requires a hands-on, people-focused leadership team who consistently deliver exceptional guest experiences while upholding strong conservation, community, and sustainability values.
The Management Couple will jointly oversee all aspects of lodge operations, staff leadership, guest satisfaction, financial controls, and asset management in a remote wilderness environment.
Key Responsibilities
Guest Experience
- Act as welcoming hosts and ambassadors of the lodge
- Deliver warm, personalised, world-class hospitality to international guests
- Ensure consistent guest satisfaction aligned with brand standards
- Handle guest feedback professionally and proactively
Operations Management
- Oversee daily lodge operations including:
- Front of House
- Housekeeping
- Food & Beverage
- Maintenance and logistics
- Activities coordination (in conjunction with the guiding team)
- Ensure all facilities, vehicles, and equipment are maintained to required standards
- Manage lodge systems, reporting, and administration
Staff Leadership & Development
- Lead, mentor, and motivate a diverse team of staff
- Foster a positive team culture based on respect, accountability, and growth
- Manage staff performance, discipline, and welfare
- Facilitate ongoing training and skills development
Financial & Stock Control
- Manage lodge budgets and cost controls
- Oversee stock ordering, receiving, and stock takes
- Ensure accurate financial reporting and cash management
- Minimise waste and maximise operational efficiency
Safety, Conservation & Compliance
- Ensure compliance with health, safety, and operational policies
- Uphold environmental and sustainability principles
- Promote responsible tourism and community engagement
- Ensure emergency procedures and safety protocols are understood and followed
Candidate Requirements
- Hospitality or Tourism qualification (essential for work permit purposes)
- Proven experience in luxury lodge or safari camp management
- Strong leadership and interpersonal skills
- Excellent organisational and problem-solving abilities
- Financial and administrative competence
- Comfortable living and working in a remote environment
- High level of integrity, professionalism, and adaptability
Personal Attributes
- Passion for conservation and wilderness living
- Hands-on, lead-by-example management style
- Strong partnership dynamic with complementary skill sets
- Calm, solutions-focused approach under pressure
- Cultural sensitivity and respect for local communities
Package Includes
- Competitive management couple remuneration
- Accommodation and meals on site
- Work cycle with leave rotation
- Medical and other benefits (region dependent)
- Opportunity for career growth within a respected luxury conservation tourism environment
Please forward applications to cam@cedar-wood.co.za