We are now recruiting for our client, a 4 -star Safari Lodge & Spa is situated in Magaliesberg, for a Reservationist to join their team.
Job Title: Reservationist (Apex Booking System Experience Required)
Industry: Hospitality / Lodge & Spa
Salary: R17,000 – R18,000 per month
Benefits: Live-in accommodation provided; provident fund after successful completion of a 3-month probation period.
Job Overview
The successful candidate will be responsible for managing reservations, guest communications, and booking administration while delivering exceptional customer service.
Previous experience working on the Apex booking system is essential.
Key Responsibilities
Manage all accommodation and spa reservations using the Apex booking system.
Handle telephone, email, and online booking enquiries professionally and efficiently.
Process new bookings, amendments, cancellations, and guest requests.
Ensure accurate guest information and reservation details are captured and maintained.
Coordinate with front office, housekeeping, spa, and operational departments to ensure seamless guest experiences.
Prepare reservation reports and occupancy updates as required.
Assist with guest correspondence and pre-arrival communications.
Maintain high standards of customer service and hospitality at all times.
Maximize occupancy and revenue through effective reservation management and upselling opportunities.
Minimum Requirements
Previous experience as a Reservationist within a lodge, hotel, resort, or hospitality environment.
Proven working knowledge of the Apex booking system (essential).
Strong administration and organisational skills.
Excellent verbal and written communication skills.
Computer literacy, including Microsoft Office.
Ability to work independently and as part of a team.
Professional appearance and customer-focused attitude.
Own transport will be advantageous.
Personal Attributes
Friendly and professional demeanor.
Strong attention to detail.
Ability to work under pressure in a fast-paced hospitality environment.
Excellent problem-solving and multitasking abilities.
Package
Salary: R17,000 – R18,000 per month (depending on experience).
Live-in accommodation provided.
Provident fund after successful completion of a 3-month probation period.
Opportunity to work in a beautiful lodge and spa environment in the Magaliesberg.
To Apply:
Interested candidates should submit a detailed CV highlighting their hospitality reservations experience and Apex booking system proficiency to admin1@cedar-wood.co.za
Only shortlisted candidates will be contacted.