Property Reservations Executive – Job Specification
About the Property
This luxury safari destination is situated on the edge of the Kruger National Park within the world‑renowned Sabi Sand Nature Reserve.
Role Overview
The Property Reservations Executive is responsible for managing reservation enquiries and bookings for repeat and new guests. The role requires timely, accurate, and service‑driven communication with the goal of meeting or exceeding reservation targets while maximising all sales opportunities.
What You Need to Have
Qualifications & Experience
Excellent written and verbal communication skills
Strong command of the English language
Minimum 3 years’ experience in a similar role, ideally within the safari lodge or luxury hospitality sector
Strong interpersonal skills
Proficiency in reservations systems and general computer literacy
Solid financial awareness and accuracy in handling payments and invoicing
Behaviours & Skills
Warm, personal approach with a strong commitment to guest service
High sense of ownership and pride in delivering exceptional experiences
Professional telephone and email etiquette
Strong sense of responsibility and reliability
Proactive, solutions‑driven, and aligned with business interests
Able to work independently and as part of a team
Calm under pressure and naturally inclined to go the extra mile
Excellent multitasking, organisational, and administrative abilities
Strong attention to detail, accuracy, and efficiency
Flexible, adaptable, and willing to assist where needed
Assertive, confident, and eager to learn
Positive attitude with a sense of fun
Realistic expectations of remote bush‑based living
Key Responsibilities
Responding to enquiries via phone and email within agreed turnaround times
Providing accurate information on room types, availability, packages, and special offers
Checking availability and securing bookings
Managing provisional reservations and follow‑ups
Issuing invoices, processing payments, and sending confirmations
Booking flights and transfers as required
Resolving reservation‑related issues promptly and professionally
Assisting guests with amendments or cancellations
Coordinating with lodge operations to manage changes, delays, or overbookings
Actioning guest requests such as excursions, spa treatments, and special arrangements
Maintaining and updating the reservations database
Creating and managing guest profiles, especially for VIP and repeat guests
Building strong rapport with guests and welcoming them on arrival
Hosting site inspections for trade partners and special groups
Employment Package
Permanent position
Basic monthly salary (discussed during interview)
Live‑in furnished accommodation (may be shared)
Please forward applications to cameron@cedar-wood.co.za
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