We are recruiting for a Senior Front of House (FOH) Lodge Anchor / Assistant Lodge Manager for a Luxury Safari Lodge in the Northern Kruger National Park with a hands-on, guest focused approach.
Key responsibilities include:
Acting Lodge Manager in the absence of the Lodge Manager, take full responsibility for the management of the following teams.
- Front of House:
- Inspire, stimulate and lead the FOH team
- Maintain the Pan FOH system
- Day Sheets / Rooming List / Arrival Report
- Reception, Curio Shop and Switch Board
- Banking, Invoices and Gratuities
- Welcome & Good Bye
- Site Inspections – Show Time
- Guest Feedback – Centricity Feedback system
- Housekeeping:
- Inspire, stimulate and lead the housekeeping team
- Maintain the Housekeeping standards with in the Lodge
- Spot check of rooms & turndowns
- Staff Uniform Control
- Lodge Maintenance:
- Inspire, stimulate and lead the Lodge Maintenance team
- Control and supervise the Lodge Maintenance teams
- Work closely with the Maintenance Manager
- Preventative maintenance service schedules
- Staff Accommodation
- Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
- Pest Control
Health & Safety:
- Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
- Head up the Lodge Health & Safety committee
- Risk assessments for the Lodge
- Firefighting equipment / drill
- Provide a safe working environment for all staff
Other Responsibilities
- Finance & Budgeting:
- This includes compiling monthly reports, participate in the budget process and managing budget lines.
- Budget expenditure & control
- Monthly finance meeting
- Human Resources:
- Staff development and training
- Staff management
- Staff welfare & staff morale
- Inspire, stimulate and lead the team and maintain discipline
- Manage leave cycles and training files
- Knowledge of food & beverage
- Hosting of guest
- Guest Delight and bush banqueting
- Ensure any negative guest feedback is addressed and solutions found
- Assist Head Ranger / Snr Ranger team with Vehicle Inspections
- Go on Safari to ensure that we deliver on our safari experience
POSITION INFO:
Qualifications and experience required:
- Minimum 5 years Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment
- Hospitality management qualification
- Strong Operational and Financial experience
- High Emotional Intelligence
- Hospitality and service training experience
- Room Division Experience
- Practical with some experience in maintenance
- Valid driver’s license and own transport
What my client offers as remuneration
Highly negotiable salary depending on experience, live-in position with normal benefits e.g. meals uniform etc.
To apply forward comprehensive CV in word format, proof of all qualification and at least three contactable references contact email addresses to ronel@cedar-wood.co.za
Only short-listed candidates will be contacted within 7 working days’