Salary 25k – R27k
Seeking an experienced and motivated Assistant Manager to join our dynamic team within a luxury safari lodge environment. This role requires a passionate hospitality professional with strong operational leadership skills, a commitment to service excellence, and the ability to lead by example.
Position Overview
- Support the Resident Manager in overseeing all day-to-day lodge operations.
- Ensure exceptional guest experiences, operational efficiency, and departmental coordination.
- Lead operational standards through daily inspections and departmental engagement.
- Act as Relief Manager in the absence of the Resident Manager.
Guest Experience & Service Excellence
- Welcome and host guests, ensuring a personalized and memorable stay.
- Handle guest requests, complaints, and special arrangements professionally and efficiently.
- Maintain luxury hospitality standards aligned with the brand.
- Engage with guests during meals, activities, check-ins, and departures.
Operational Management
- Oversee Front Office, Housekeeping, Maintenance, Food & Beverage, Kitchen, Spa, Retail, and Guest Activities.
- Conduct regular lodge walkabouts and inspections.
- Ensure compliance with SOPs, policies, procedures, and operational controls.
- Assist with occupancy management, reservations, and guest logistics.
Leadership & Team Development
- Lead, motivate, and support departmental teams.
- Assist with staff training, coaching, and performance management.
- Promote teamwork, professionalism, and a positive workplace culture.
Minimum Requirements
- 3–5 years’ experience in a similar hospitality management role.
- Previous experience within a luxury lodge or safari environment preferred.
- Strong operational understanding of Rooms Division and lodge operations.
- Excellent leadership, communication, and problem-solving skills.
- Proficient in Opera / Opera Cloud systems.
Remuneration & Benefits
- Live-in accommodation
- Meals while on duty
- Uniforms
- Provident Fund
- Optional Medical Aid contribution
Important Information
- This position is not ideal for candidates with school-going children due to the lodge’s remote location.
- No pets permitted on the reserve.
- All successful candidates will be subject to reference, background, and criminal record checks.
How to Apply
Interested candidates are invited to submit their CV together with a motivational cover letter outlining their relevant experience and achievements to:
johan@cedar-wood.co.za
Please use “Assistant Resident Manager Application” as the subject line of your email.
Please note that only shortlisted candidates will be contacted.