Assistant Camp Manager, Hluhluwe-KZN

We are seeking an experienced and guest-focused Assistant Camp Manager to oversee the daily operations of our lodge camp and ensure an exceptional guest experience.

The ideal candidate is passionate about hospitality, has strong leadership skills, and is committed to delivering high standards of customer service in a lodge or remote hospitality environment.

Key Responsibilities

• Manage the day-to-day operations of the lodge camp and report to the Camp Manager
• Welcome and interact with guests, ensuring excellent customer service at all times
• Handle guest enquiries, requests, complaints, and special arrangements professionally
• Oversee housekeeping, maintenance, front-of-house, and food & beverage operations
• Ensure guest rooms, public areas, and facilities are clean, comfortable, and well maintained
• Coordinate guest check-ins, check-outs, reservations, and room allocations
• Supervise lodge staff and ensure high performance and service standards
• Monitor food quality, presentation, and dining service standards
• Conduct regular inspections of the lodge and address operational issues promptly
• Ensure compliance with health, safety, hygiene, and company policies
• Assist with budgeting, stock control, procurement, and cost management
• Prepare operational and occupancy reports for management
• Coordinate activities, excursions, and guest experiences where applicable
• Maintain strong relationships with suppliers, contractors, and service providers
• Promote a warm, welcoming, and professional lodge atmosphere

Minimum Requirements

• Grade 12 / Matric
• Diploma or qualification in Hospitality Management or Tourism advantageous
• Minimum 3–5 years’ experience in lodge, camp, or hospitality management
• Previous experience dealing directly with guests in a hospitality environment
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Computer literacy (Microsoft Office and booking systems)
• Knowledge of food and beverage operations advantageous
• Ability to work flexible hours, weekends, and public holidays
• Valid driver’s licence advantageous

Skills and Competencies

• Guest relations and customer service excellence
• Leadership and staff management
• Problem-solving and conflict resolution
• Strong organisational and administrative skills
• Attention to detail
• Ability to work under pressure
• Professional appearance and attitude
• Financial and stock-control awareness

What We Offer

• Competitive salary package
• Live-in accommodation
• Meals on duty

To apply please email your full updated cv, copies of qualifications and contactable references to admin1@cedar-wood.co.za