🌟 General Manager – Hospitality & Retail Centre

📍 Location: KwaZulu‑Natal 🧭 Reporting To: Owners / Directors 💼 Type: Full‑time, permanent (includes weekends, public holidays & shift flexibility) 💰 Salary Range: R55,000 – R70,000 CTC (negotiable based on experience)

🚀 Role Overview

A high‑visibility leadership role overseeing a busy hospitality and retail centre comprising:

🍽️ A popular farm‑style restaurant 🔥 A bakery/pizza section 🛒 A well‑stocked retail/convenience shop

The General Manager is responsible for full operational control, exceptional customer experience, strong financial performance, and leading a diverse team in a fast‑paced, 7‑day‑a‑week environment.

🔧 Key Responsibilities

🏪 Multi‑Outlet Operational Leadership

• Oversee daily operations across the restaurant, bakery, and retail shop.
• Ensure seamless coordination between kitchen, front‑of‑house, and retail teams.
• Maintain immaculate site presentation, including restrooms, dining areas, and public spaces.

👥 Team Leadership & Culture

• Recruit, train, schedule, and performance‑manage staff across all departments.
• Build a motivated, service‑driven culture with strong accountability.
• Lead from the front with a hands‑on, visible management style.

💰 Financial & Commercial Management

• Full P&L responsibility across all outlets.
• Manage budgets, cost control (food & retail), cash handling, and shrinkage.
• Drive revenue growth, optimise margins, and achieve profitability targets.
• Produce accurate weekly/monthly reports for owners.

🌟 Customer Experience Excellence

• Ensure fast, friendly, efficient service for travellers and local customers.
• Maintain high standards of food quality, freshness, and presentation.
• Handle customer queries, complaints, and feedback professionally.
• Ensure restrooms and public areas are consistently spotless.

🛡️ Compliance, Safety & Standards

• Uphold HACCP, food safety, hygiene, and health & safety standards.
• Oversee equipment maintenance, site repairs, and contractor management.

📦 Inventory, Supply & Stock Control

• Manage ordering, supplier relationships, stock rotation, and waste reduction.
• Ensure accurate stock counts and prevent losses across all outlets.
• Maintain product freshness and retail merchandising standards.

📈 Marketing & Growth Initiatives

• Implement promotions and campaigns to increase footfall and spend.
• Collaborate on branding, signage, and customer‑facing communication.
• Identify new revenue opportunities and operational improvements.

🎓 Requirements & Qualifications

📘 Experience

• 5+ years in multi‑unit hospitality or retail management.
• Experience in restaurant, bakery, or convenience retail operations highly advantageous.
• Proven success in high‑volume, fast‑paced environments.

🛠️ Skills

• Strong leadership and people management.
• Excellent financial acumen with P&L ownership.
• Operational efficiency and problem‑solving under pressure.
• Customer service excellence and conflict resolution.
• Strong organisational and multitasking ability.

📚 Knowledge

• Food safety & hygiene standards (HACCP).
• Inventory systems and stock management.
• South African labour law and HR basics.

💼 Personal Attributes

• Hands‑on, energetic, and highly reliable.
• Strong work ethic with the ability to work weekends & public holidays.
• Passion for quality food, service, and customer satisfaction.
• Calm under pressure, solutions‑driven, and proactive.

📎 Additional

• Matric essential; hospitality/retail/business qualification preferred.
• Valid driver’s licence and own transport advantageous.
• Clear criminal record.

🎁 What they Offer

• Competitive salary: R55,000 – R70,000 CTC.
• Opportunity to lead a flagship hospitality and retail operation.
• Supportive, family‑owned business environment.
• Potential for performance incentives/bonuses.

Please forward applications to cameron@cedar-wood.co.za