HOTEL GENERAL MANAGER – Western Cape
A 5-star boutique Hotel in the Western Cape is seeking an experienced, dynamic and results-driven General Manager to lead and grow this stunning boutique property.
We are looking for a hands-on hospitality professional with a passion for guest experiences, strong leadership abilities, excellent marketing skills and the ability to build meaningful relationships within the tourism industry and local community.
This is an exciting opportunity for an ambitious individual who can drive revenue growth, enhance the guest experience, develop strategic partnerships and position the property as a leading destination in the area.
Ideal Candidate Profile
The successful candidate will:
- Be highly motivated and commercially minded.
- Have a proven track record of increasing occupancy and revenue.
- Be confident in representing the hotel to agents, media and industry partners.
- Be passionate about hospitality and guest service excellence.
- Have strong digital marketing and social media understanding.
- Be proactive, energetic and solutions-driven.
- Be capable of working independently while reporting directly to ownership.
- Have excellent attention to detail and high operational standards.
What We Offer
- Salary on offer is R30,000.00 per month (live-out). Salary is negotiable based on
- Opportunity to lead a unique and historic boutique hotel.
- Autonomy to drive growth and implement new ideas.
- Opportunity to make a meaningful impact on the future success of the property.
Key Responsibilities
Hotel Operations
- Oversee the daily operations of the hotel.
- Ensure exceptional guest experiences and service standards.
- Manage reservations, front office, housekeeping, maintenance
and food & beverage operations.
- Monitor guest feedback and implement improvements.
- Ensure compliance with health, safety and hospitality regulations.
Marketing & Business Development
- Develop and implement marketing strategies to increase occupancy and revenue.
- Build strong relationships with tour operators, travel agents, DMCs, influencers, corporate clients and tourism stakeholders.
- Identify new business opportunities and revenue streams.
- Manage and grow the hotel’s online presence and reputation.
- Work closely with external marketing partners and media.
- Attend trade shows, networking events and tourism functions where required.
Sales & Revenue Management
- Drive occupancy and revenue targets.
- Monitor market trends and competitor activity.
- Develop and manage promotional campaigns and packages.
- Ensure effective yield and rate management.
- Build and maintain a strong repeat guest and corporate client base.
Leadership & Team Management
- Lead, motivate and develop hotel staff.
- Foster a positive, guest-focused culture.
- Conduct performance reviews and staff training.
- Manage staff scheduling and productivity.
- Ensure clear communication across all departments.
Financial Management
- Manage budgets and operational expenses.
- Monitor financial performance and profitability.
- Prepare monthly management reports.
- Identify opportunities to improve efficiencies and reduce costs.
- Work closely with ownership to achieve strategic objectives.
Minimum Requirements
- Minimum 5 years’ experience in a senior hospitality management role.
- Proven experience as a Hotel Manager, General Manager, Lodge Manager
or Operations Manager.
- Strong sales, marketing and business development background.
- Excellent networking and relationship-building abilities.
- Experience working with travel agents, tour operators and online travel platforms.
- Strong understanding of revenue management and hotel distribution channels.
- Excellent communication and interpersonal skills.
- Strong financial and administrative management abilities.
- Proficient in hotel reservation and property management systems.
- Valid driver’s licence.
- Ability to work weekends and public holidays when required.
- A relevant degree or diploma in Hospitality or Business management
——————————-
To apply, forward a comprehensive CV (in Word format), all supporting proof of qualifications as well as a clear head and shoulders profile picture to: