🌟 General Manager – Roadside Complex (Restaurant, Convenience Shop & BP Petrol Station)

📍 Location: KwaZulu‑Natal
🧭 Reporting To: Owners / Directors
💼 Type: Full‑time, permanent (includes weekends, public holidays & shift flexibility)
💰 Salary Range: R55,000 – R70,000 CTC (negotiable based on experience)

🚀 Role Overview

A high‑visibility, high‑impact leadership role overseeing a busy roadside complex that includes:

• 🍽️ A popular farm‑style restaurant & bakery/pizza section
• 🛒 A well‑stocked convenience shop
• ⛽ A BP petrol station & forecourt operation

The General Manager is responsible for full operational control, exceptional customer experience for highway travellers, strong financial performance, and leading a diverse team in a fast‑paced, 7‑day‑a‑week environment.

🔧 Key Responsibilities

🏪 Multi‑Outlet Operational Leadership

• Oversee daily operations across the restaurant, convenience shop, and petrol station forecourt.
• Ensure smooth coordination between kitchen, front‑of‑house, retail, and fuel teams.
• Maintain immaculate site presentation — especially restrooms, parking areas, and forecourt.

👥 Team Leadership & Culture

• Recruit, train, schedule, and performance‑manage staff across all departments.
• Build a motivated, service‑driven culture with strong accountability.
• Lead from the front with a hands‑on, visible management style.

💰 Financial & Commercial Management

• Full P&L responsibility across all outlets.
• Manage budgets, cost control (food, fuel, retail), cash handling, and shrinkage.
• Drive revenue growth, optimise margins, and achieve profitability targets.
• Produce accurate weekly/monthly reports for owners.

🌟 Customer Experience Excellence

• Ensure fast, friendly, efficient service for travellers.
• Maintain high standards of food quality, freshness, and presentation.
• Handle customer queries, complaints, and feedback professionally.
• Ensure restrooms and public areas are consistently spotless.

🛡️ Compliance, Safety & Standards

• Uphold HACCP, food safety, hygiene, and health & safety standards.
• Ensure BP forecourt compliance, fuel handling protocols, and environmental safety.
• Oversee equipment maintenance, site repairs, and contractor management.

📦 Inventory, Supply & Stock Control

• Manage ordering, supplier relationships, stock rotation, and waste reduction.
• Ensure accurate stock counts and prevent losses across all outlets.
• Maintain product freshness and retail merchandising standards.

📈 Marketing & Growth Initiatives

• Implement promotions and campaigns to increase footfall and spend.
• Collaborate on branding, signage, and customer‑facing communication.
• Identify new revenue opportunities and operational improvements.

🎓 Requirements & Qualifications

📘 Experience

• 5+ years in multi‑unit hospitality or retail management.
• Experience in restaurant, convenience retail, or fuel station operations is highly advantageous.
• Proven success in high‑volume, fast‑paced environments.

🛠️ Skills

• Strong leadership and people management.
• Excellent financial acumen with P&L ownership.
• Operational efficiency and problem‑solving under pressure.
• Customer service excellence and conflict resolution.
• Strong organisational and multitasking ability.

📚 Knowledge

• Food safety & hygiene standards (HACCP).
• Fuel retail compliance and forecourt operations.
• Inventory systems and stock management.
• South African labour law and HR basics.

💼 Personal Attributes

• Hands‑on, energetic, and highly reliable.
• Strong work ethic with the ability to work weekends & public holidays.
• Passion for quality food, service, and customer satisfaction.
• Calm under pressure, solutions‑driven, and proactive.

📎 Additional

• Matric essential; hospitality/retail/business qualification preferred.
• Valid driver’s licence and own transport advantageous.
• Clear criminal record.

🎁 What We Offer

• Competitive salary: R55,000 – R70,000 CTC.
• Opportunity to lead a flagship, multi‑outlet roadside operation.
• Supportive, family‑owned business environment.
• Potential for performance incentives/bonuses.