Management Couple Botswana

Management Couple – Luxury Safari Camp (Botswana)

FOH, BOH, Guiding & Operations

A luxury safari camp is seeking an experienced Management Couple to oversee full Front of House, Back of House, guiding, guest experience, staff leadership, and operational management. This is a hands‑on, live‑in role suited to a mature couple with strong hospitality, guiding, administrative and maintenance capabilities.

KEY RESPONSIBILITIES

1. General Camp Management

• Implement, monitor and maintain all operational standards and SOPs.
• Uphold company values and foster a positive, professional team culture.
• Submit monthly operational updates to senior leadership.
• Drive effective stock management, ordering and cost control.

2. Guest Relations (FOH Partner Lead)

• Meet, greet and brief guests on camp facilities and safety.
• Act as the main point of contact throughout the guest stay.
• Allocate guest accommodation and communicate special requirements to relevant staff.
• Liaise with kitchen on dietary needs and special meal requests.
• Coordinate guest movements, activities, drop‑offs and pick‑ups.
• Handle guest queries and complaints professionally, ensuring timely follow‑up.
• Maintain accurate guest movement records.

3. Front of House Operations (FOH Partner Lead)

• Ensure FOH standards are consistently met across lodge, bar, dining and communal areas.
• Supervise bar staff and ensure correct service standards.
• Maintain daily bar stock levels.
• Oversee cleanliness and presentation of lodge areas, curio shop and all guest facilities.
• Ensure furniture, fittings and décor are clean and in good working order.
• Oversee correct table settings, cutlery, glassware and crockery for all meals.
• Ensure hygienic food display and service in collaboration with chefs.
• Assist with serving meals when required.
• Maintain adequate stock of FOH equipment and tableware.

4. Guiding & Activities (Guiding Partner Lead)

• Allocate guides to guests and manage guiding schedules.
• Monitor daily guide performance and ensure adherence to company standards.
• Oversee quality of activities offered to guests.
• Mentor, coach and motivate guides.
• Recommend additional training where needed.
• Conduct guided activities personally where qualified (FGASA or equivalent).

5. Vehicles & Maintenance (Guiding/BOH Partner Lead)

• Monitor correct usage of all camp vehicles.
• Ensure service schedules are followed.
• Conduct vehicle handovers and maintain cleanliness and readiness.
• Report maintenance issues promptly.
• Oversee upkeep of guest and staff accommodation, camp facilities and equipment.
• Coordinate repairs and maintenance tasks.
• Control maintenance stock and fuel usage.
• Engage external technicians for specialised repairs.

6. Administration

• Prepare and submit monthly operational reports.
• Complete weekly and monthly orders within deadlines.
• Ensure weekly and monthly stock takes are completed accurately.
• Follow up on miscellaneous orders and deliveries.
• Maintain operational records and documentation.

7. Staff Management

• Lead and manage all staff in line with company objectives and performance standards.
• Allocate staff accommodation, rations, uniforms and footwear.
• Issue daily tasks and monitor completion.
• Record and address performance discrepancies; conduct counselling where required.
• Conduct bi‑annual performance appraisals with all staff.
• Recommend training and development opportunities.
• Mentor staff daily to achieve required standards.
• Resolve staff issues and manage poor performance with HR support.
• Ensure all staff deliver exceptional guest service at all times.

REQUIREMENTS

• Proven experience as a lodge or camp management couple.
• Strong FOH, BOH, guiding and operational skills.
• Excellent communication, leadership and guest‑relations abilities.
• Solid maintenance and problem‑solving skills.
• High level of professionalism, reliability and attention to detail.
• Guiding partner must hold a recognised guiding qualification (e.g., FGASA).