Management Couple (Lodge Manager & Field Guide)
Location: Private Game Reserve, Mpumalanga
Couples Preferred
Package: R60 000 CTC per couple
Benefits: On‑site housing provided (No pets or children)
Overview
A luxury 5‑star lodge located within a premier private game reserve is seeking a dynamic, multiskilled Management Couple to oversee lodge operations, elevate guest experience, and maintain exceptional service standards. This role is ideal for a passionate, hands‑on couple with strong hospitality, guiding, and operational expertise.
Role Breakdown
HER: Lodge Manager
Guest Services
- Manage reservations, check‑ins, and check‑outs efficiently.
- Create a warm, welcoming environment for all guests.
- Maintain high guest satisfaction by addressing concerns promptly.
- Coordinate special occasions, bush delights, and holiday experiences.
Staff Management
- Supervise and support lodge staff.
- Create schedules, assign duties, and monitor performance.
- Manage leave applications, gate passes, and staff visitors.
- Lead by example with professionalism and service excellence.
Financial Management
- Oversee financial administration and ensure accuracy of financial data.
- Monitor transactions and support budgeting and cost control.
Administrative Duties
- Oversee all administrative processes and office operations.
- Ensure compliance with lodge procedures and reporting standards.
Lodge Operations
- Maintain high operational standards across all departments.
- Manage stock, consumables, and lodge assets.
- Conduct site inspections and host visiting agents.
HIM: Game Ranger & Maintenance Lead
Guiding & Guest Experience
- Conduct daily game drives and guided bush walks.
- Host guests and provide exceptional interpretive experiences.
- Lead excursions to surrounding reserves and day safaris.
Maintenance & Grounds
- Oversee gardens, lodge grounds, and general property upkeep.
- Perform basic vehicle maintenance.
- Manage all relevant lodge maintenance tasks.
Qualifications & Experience
HER: Lodge Manager
Qualifications
- Hospitality Management Diploma or equivalent.
Experience & Skills
- Minimum 5 years lodge experience (4/5‑star advantageous).
- Strong leadership and team motivation skills.
- Full operational understanding: HR, Admin, Finance, FOH, Guest Experience, and basic kitchen knowledge.
- Excellent organisational and multitasking abilities.
- Strong interpersonal and communication skills.
- Experience across front office, housekeeping, and kitchen coordination.
- Proficiency in Outlook, Excel, Word.
- Familiarity with Nightsbridge and online extranets.
- Financial acumen: budgeting, cost control, reporting.
- Marketing and social media experience beneficial.
- High attention to detail and ability to work under pressure.
- Flexible availability and willingness to work extra hours when required.
- Independent operator with strong initiative and drive.
HIM: Field Guide
Qualifications
- FGASA Level 2 (NQF4) preferred.
- Full Trails Guide qualification.
- ARH competency.
- Valid First Aid Certificate.
- Rifle handling and relevant accreditations.
- VPDA qualification advantageous.
Experience & Skills
- Strong guiding experience with excellent guest interaction skills.
- Knowledge of astronomy advantageous.
- Skilled in off‑road 4×4 driving.
- Experience in lodge maintenance, gardens, and general operations.
- Ability to operate independently and support lodge management.
Package & Benefits
- Salary: R60 000 CTC per couple
- Accommodation: On‑site housing provided
- Note: No pets or children permitted