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- Quote, book, amend, and manage domestic and regional flights
- Arrange road transfers, air transfers, charters, and scenic flights
- Manage supplier relationships and negotiate preferred rates
- Apply margins and commissions in line with agreed pricing strategy
- Support reservations and sales teams to improve booking conversion
- Issue confirmations, vouchers, and travel documentation
- Proactively manage flight changes, delays, and guest disruptions
- Maintain accurate booking, invoicing, and reconciliation records
- Ensure all travel arrangements align with company brand standards
- Assist with reporting on travel revenue and performance
- Provide professional, timely, and personalized guest communication.
- Maintain accurate records, confirmations, and supplier documentation.
- Minimum 3–5 years’ experience as a Travel Consultant
- Strong knowledge of Southern and East African travel logistics
- Experience with luxury, safari, or tailor-made travel preferred
- Proven experience quoting and issuing flights and transfers
- Familiarity with airline fare structures and routing logic
- Proficiency in MS Office and travel booking systems
- Excellent written and verbal communication skills
- Highly organized with strong attention to detail
- Commercially aware and solution-oriented
- Calm and professional under pressure
- Guest-focused with strong service ethics
- Collaborative team player
Job Features
We are currently recruiting for an In-House Travel Consultant for a luxury Safari & Beach Lodge company based in Ballitto KZN. Role Overview Our client is seeking an experienced In-House Tr...
VACANCY
Management Couple
Lodge Manager & Head Field Guide
Administration & In-House Manager
Overview
A luxury safari lodge within a premier private game reserve in Limpopo, South Africa, seeks an experienced and dynamic Management Couple to oversee all lodge operations and deliver exceptional guest experiences.
These roles require a strong combination of leadership, hospitality expertise, financial acumen, operational excellence, and outstanding guest-focused service. Integrity, professionalism, dedication, reliability, and discretion are fundamental to both positions.
Core Competencies Required (Both Roles)
Leadership & Interpersonal Skills
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Team Leadership: Ability to motivate, train, mentor, and manage staff across all departments. Includes goal setting, performance management, and conflict resolution.
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Communication: Excellent verbal and written communication skills with guests, staff, and senior management; strong listening skills essential.
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Problem Solving: Practical, calm, and creative approach to guest requests, complaints, and operational challenges.
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Cultural Awareness & Adaptability: Ability to work effectively with international guests and a diverse team of staff.
Business & Financial Skills
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Financial Literacy: Sound understanding of revenue management, expense control, invoicing, and reporting.
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Administration: Strong working knowledge of the MS Office Suite.
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Cost Control & Procurement: Monitoring lodge purchases, expenses, stock control, and supplier management.
Operational & Technical Requirements
Operations Management
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Oversight of daily lodge and office operations, including:
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Front of house
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Housekeeping
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Kitchen and food & beverage
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Maintenance
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Guiding operations
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Lodge procurement
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Supervision and coordination of all departments to ensure smooth operations and high service standards.
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A Diploma in Hospitality Management will be advantageous.
Technical Proficiency
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Working knowledge of reservations systems, POS systems, and lodge communication hardware and software.
Strategic Planning
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Ability to compile operational plans, project plans, and oversee effective implementation.
Attention to Detail
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High level of accuracy in reservations, stock, guest preferences, staff management, and service delivery.
Delegation
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Ability to allocate responsibilities effectively, empowering staff while managing workloads efficiently.
Discretion & Confidentiality
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Handling of sensitive guest and business information with professionalism and strict confidentiality.
Customer Service & Hosting
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Passion for delivering exceptional, personalised guest experiences.
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Strong hosting presence with a solid understanding of food, beverage, and service standards.
Head Field Guide Responsibilities (He)
Key Qualities & Skills
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Guiding Expertise: Extensive bush and wildlife knowledge with strong practical guiding ability.
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Guest Experience: Acts as the key link between guests and the natural environment, ensuring engaging, educational, and safe safari experiences.
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Communication: Ability to present information clearly and engagingly to diverse audiences.
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Passion & Enthusiasm: Genuine love for guiding, conservation, and the natural world.
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People Skills: Patient, respectful, empathetic, and professional manner with guests.
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Adaptability: Flexible approach to changing conditions such as weather, guest abilities, and expectations.
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Guest Management: Skilled at managing group dynamics and diverse personalities.
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Knowledge Base: Strong understanding of fauna, flora, ecology, geology, history, and culture.
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Safety: Primary responsibility for guest safety, including proactive risk management.
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Professionalism & Integrity: Reliable, punctual, accountable, and ethical at all times.
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Organisation & Time Management: Effective planning of logistics, schedules, equipment, and activities.
Required Qualifications & Certifications (He)
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Valid Driver’s Licence & PDP
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First Aid Level 1 (minimum)
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FGASA Level 1 (minimum) – FGASA Level 2 advantageous
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Valid Snake Handling Certificate
Administration & In-House Manager Requirements (She)
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Valid Driver’s Licence & PDP
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First Aid Level 1 (minimum)
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Strong administration, guest relations, and operational support skills
Package & Benefits
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Live-in position: Accommodation, meals, and uniforms provided
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Salary: Negotiable, commensurate with experience and qualifications
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Start Date: Negotiable
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Preferred options: 1 March 2026 or 1 April 2026
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Job Features
VACANCY Management Couple Lodge Manager & Head Field GuideAdministration & In-House Manager Overview A luxury safari lodge within a premier private game reserve in Limpopo, South Africa, seeks...
Duties & Responsibilities • Ensure a consistently high standard of cuisine across all camps • Train and mentor kitchen teams • Oversee food quality for 4-star buffet and 5-star plated service • Support menu development and presentation standards
Minimum Requirements
- Experience in Overseeing food quality for a 4-star buffet and 5-star plated service
- Proven training and leadership experience
- Strong food and beverage background
Job Features
Cedar Wood Recruitment is now recruiting for our client, a 5* luxury lodge based in the Easter Cape close to Port Elizabeth for a Senior Chef to join their Team Salary R 18 00o live in, 15 working day...
Duties & Responsibilities • Deliver spa treatments to lodge standards • Conduct guest consultations • Maintain spa cleanliness and hygiene • Promote spa services • Manage spa stock and equipment
Minimum Requirements • Recognized spa therapy qualification (Diploma/Certificate in Beauty Therapy, Massage Therapy, or Spa Therapy (e.g., CIDESCO, ITEC, SAAHSP). • Guest service experience • Professional presentation
To apply please send your full updated cv with copies of qualifications and contactable references to admin1@cedar-wood.co.zaJob Features
Cedar Wood Recruitment is now recruiting for our client, a 5* luxury lodge based in the Easter Cape close to Port Elizabeth for a Spa Therapist to join their team Spa Therapist: R9,500 per month. No c...
Description
Management Couple – Luxury Residence KZN North Coast R20,000-R25,000 live in position.
Overview
A professional, reliable, and service-oriented management couple is required to oversee the day-to-day operations of a high-end luxury holiday rental property. The couple will work collaboratively to maintain exceptional standards across property management, housekeeping, guest services, and on-site support, ensuring a seamless and memorable guest experience. This role requires a hands-on, adaptable couple who take pride in presentation, efficiency, and hospitality excellence. Where additional staff are required, the couple will be responsible for recruitment, onboarding, training, and supervision to ensure standards are consistently met.Key Responsibilities
1. Property & Facilities Management
- Oversee the property and grounds to ensure they are maintained to luxury standards at all times.
- Conduct regular inspections of all systems, including plumbing, electrical, air conditioning, pool, and security systems.
- Perform minor repairs and general handyman duties; identify and report larger maintenance issues requiring professional contractors.
- Coordinate maintenance schedules and liaise with the property owner regarding repairs, upgrades, and supply requirements.
2. Household & Equipment Maintenance
- Ensure all household appliances and equipment (kitchen appliances, laundry machines, air conditioning units, etc.) are fully functional.
- Arrange servicing or repairs as required.
- Manage inventory of guest supplies, including toiletries, kitchen essentials, cleaning materials, and household items.
3. Guest Experience & Services
- Provide a warm, discreet, and professional presence, responding promptly to guest needs and requests.
- Deliver evening turn-down service, including securing the property, closing curtains, adjusting lighting, and creating a calm, welcoming atmosphere.
- Assist with special requests, celebrations, or events to enhance the guest experience.
4. Housekeeping & Cleanliness Oversight
- Oversee all aspects of housekeeping to ensure immaculate presentation of bedrooms, bathrooms, kitchens, living areas, and outdoor spaces.
- Conduct or assist with daily cleaning routines, linen changes, bed-making, and deep cleaning when required.
- Ensure all guest areas are tidy, organised, and guest-ready at all times.
5. Cleaning Supplies & Equipment Management
- Maintain organised stock levels of cleaning products and equipment.
- Ensure cleaning tools and machinery are well maintained and operational.
- Implement safe, efficient, and hygienic cleaning practices aligned with high-end hospitality standards.
6. Team Leadership & Training
- Recruit, train, and manage additional staff as required.
- Establish clear cleaning, service, and operational procedures.
- Supervise staff performance and provide ongoing guidance to ensure consistency and excellence.
7. General Property Oversight & Flexibility
- Take ownership of the smooth daily running of the property.
- Proactively manage challenges and adapt to changing guest or property needs.
- Assist with additional tasks as required to support guest comfort and operational efficiency.
Working Hours & Conditions
Standard Schedule (No Guests in Residence)
- Monday to Friday: 07:30 – 16:00
- Weekends off
Guest Stay Schedule
- Adjusted hours to ensure full guest support
- Evening turn-down service at approximately 18:00
- Weekends: 08:00 – 12:30, plus turn-down at 18:00
- Public holidays: 08:00 – 12:30, plus turn-down at 18:00
Overtime
- Overtime applies primarily during guest stays and weekend work.
- Overtime costs are covered by the property owner, as they directly relate to guest services.
Professional Conduct
The management couple plays a vital role in shaping the guest experience. A consistently warm, respectful, and professional approach is required at all times. Mutual respect between guests and staff is fundamental to maintaining the property’s values and high standards.Job Features
Description Management Couple – Luxury Residence KZN North Coast R20,000-R25,000 live in position. Overview A professional, reliable, and service-oriented management couple is required to oversee ...
ROLE OVERVIEW
Tourism within the park is in an exciting early-development phase. Current offerings include basic self-catering accommodations, campsites, and plans for small-scale mobile camps — with no high-end lodges in place. The setting is truly remote, tranquil, and off the mainstream tourism circuit, offering an authentic wilderness experience. We are seeking a highly experienced Tourism Operations Manager (ideally suited to a couple, with both partners holding relevant qualifications and experience) to join the park management team. You will play a pivotal role in strengthening current operations, elevating the visitor experience, developing new tourism products, and building a professional tourism culture in close collaboration with the national conservation authority. This is a hands-on, full-time position based entirely within the park, supported by project funding.JOB PURPOSE
Lead and support day-to-day tourism operations in a remote bush environment, while driving improvements to guest experience, developing future products, training and mentoring local staff, and ensuring alignment with conservation goals. The role demands broad expertise in remote hospitality operations, strong training/mentoring abilities, and a passion for sustainable, low-impact tourism. Portuguese language proficiency is highly desirable.KEY RESPONSIBILITIES
Operations & Guest Experience- Manage the full reservations cycle (enquiries, bookings, confirmations, invoicing, payments) for campsites and mobile camps; maintain accurate occupancy records and integrate data into monitoring systems.
- Curate and enhance the overall visitor journey: welcome guests, deliver safety briefings, coordinate activities, and contribute to the creation of new authentic tourism products.
- Oversee food & beverage operations: design and supervise simple, high-quality bush-appropriate menus; train kitchen staff; ensure hygiene compliance; manage procurement, storage, and inventory.
- Maintain high standards in housekeeping and maintenance across guest accommodations, communal areas, and facilities; develop preventive schedules and address repairs promptly.
- Recruit, train, and mentor a small team of local staff in hospitality roles (food & beverage, housekeeping, maintenance, and eventually guiding).
- Deliver structured training programmes covering hospitality standards, health & safety, basic language skills (English/Portuguese), and environmental awareness.
- Foster an inclusive, respectful workplace that values local culture, gender diversity, and professional conduct.
- Prepare and monitor annual tourism operating budgets in collaboration with head office; track revenue and expenses; identify opportunities for cost savings and income growth.
- Oversee cash management, procurement, stock control, and transparent financial record-keeping.
- Ensure full compliance with regulatory requirements, permit conditions, and organisational policies.
- Collaborate with the organisation's marketing team to position the park as a premier wilderness destination; assist in creating targeted materials and packages for domestic and international audiences.
- Develop partnerships with tour operators, travel agents, and neighbouring tourism businesses to promote combined itineraries.
- Host donors, researchers, media, and other stakeholders to showcase conservation successes.
- Ensure all tourism activities minimise ecological impact and align with the park's management plan.
- Coordinate visitor movements with anti-poaching and ecological monitoring teams.
- Support local community engagement through employment opportunities, community-based tourism initiatives, and training for guides and artisans to deliver authentic cultural experiences.
CONDITIONS OF EMPLOYMENT
- Fully on-site role in a remote national park environment.
- Tented accommodation provided within the park.
- Flexible working hours required, including weekends, public holidays, guest arrivals, and emergency response.
- Employment subject to reference checks, credential verification, and adherence to the organisation's code of conduct.
MINIMUM REQUIREMENTS
- At least 5 years' proven management experience in remote lodge, mobile camp, or similar hospitality operations in Africa, with direct responsibility for food & beverage, housekeeping, reservations, and administration.
- Demonstrated success in designing and delivering training programmes for hospitality teams, with strong mentoring and local capacity-building experience.
- Excellent interpersonal and communication skills; customer-focused with a direct, clear style.
- Strong financial and organisational abilities, including budgeting, procurement, inventory control, and reporting.
- High level of comfort living and working in a remote bush setting with limited infrastructure and connectivity.
- Genuine passion for conservation and sustainable tourism; ability to balance exceptional guest experiences with environmental protection.
- Fluency in English (essential); proficiency in Portuguese (strongly preferred).
- Valid driver's licence and proven 4×4 driving experience in off-road conditions.
- First aid certification, guiding qualifications, or firefighting training advantageous.
ROLE OVERVIEW
Tourism within the park is in an exciting early-development phase. Current offerings include basic self-catering accommodations, campsites, and plans for small-scale seasonal mobile camps — with no high-end lodges in place. The setting is truly remote, tranquil, and off the mainstream tourism circuit, offering an authentic wilderness experience. We are seeking a highly experienced Tourism Field Supervisor (ideally suited to a couple, with both partners holding relevant qualifications and experience) to join the park management team. You will work closely with the Tourism Operations Lead and the national conservation authority team to deliver exceptional guiding, host guests, manage bush logistics, and build local guiding and hospitality capacity. This is a hands-on, full-time field-based role in a pristine wilderness environment, supported by project funding.JOB PURPOSE
Take full operational responsibility for guiding, guest hosting, mobile camp management, and field logistics in a remote bush setting. You will deliver high-quality, low-impact guided experiences, mentor and train local staff, maintain equipment and facilities, and ensure all activities support conservation goals and community benefits. The role requires proven field guiding expertise, strong bushcraft and logistical skills, excellent hosting abilities, and a genuine passion for training others and sustainable tourism. Proficiency in Portuguese is highly desirable.KEY RESPONSIBILITIES
Guiding & Guest Experience- Lead professional game drives, walking safaris, and interpretive bush excursions, delivering engaging environmental interpretation about rewilding, ecology, and community conservation initiatives.
- Serve as primary host during stays and activities: welcome guests, deliver safety and park briefings, accompany visitors, prepare and serve bush meals, and ensure a warm, professional experience throughout.
- Coordinate respectful community and cultural visits, connecting guests with local initiatives and community-based tourism opportunities.
- Manage the procurement, transport, set-up, and daily operation of seasonal mobile camps, ensuring safe, sanitary, and comfortable conditions in a rustic environment.
- Oversee day-to-day management of campsites and fixed facilities; maintain inventories, equipment, and supplies; perform routine upkeep and minor repairs.
- Support vehicle, boat, and field equipment maintenance; conduct basic mechanical repairs to ensure operational readiness.
- Plan and execute all field logistics for tourism activities, including equipment transport, camp kitchen preparation, and resupply coordination.
- Assist the Tourism Operations Lead with inventory control, procurement, and supply chain management.
- Mentor and train local trainee guides, drivers, and camp staff in guiding techniques, safety protocols, hospitality standards, customer service, wildlife tracking, and bush skills.
- Develop and implement standard operating procedures for guided activities, mobile camp operations, and safety protocols.
- Support basic language (English/Portuguese) and cultural awareness training to improve staff–guest communication.
- Ensure all guiding, logistics, and visitor activities minimise ecological impact and fully align with the park’s management plan.
- Record wildlife sightings, ecological observations, and any incidents; share data with conservation and scientific teams.
- Promote and educate guests on responsible tourism and the park’s conservation mission.
CONDITIONS OF EMPLOYMENT
- Fully on-site role in a remote national park environment.
- Tented accommodation provided within the park.
- Flexible working hours required, including weekends, public holidays, early mornings, and evenings to meet guest and operational needs.
- Employment subject to reference checks, credential verification, and adherence to the organisation’s and national authority’s codes of conduct.
MINIMUM REQUIREMENTS
- At least 5 years’ professional experience as a field guide or safari operator in southern Africa, holding a recognised guiding qualification.
- Proven ability to host guests professionally and manage bush logistics, including mobile camp set-up, equipment handling, and field operations.
- Demonstrated success in training and mentoring junior guides, drivers, or camp staff.
- Strong bushcraft and practical skills: advanced 4×4 driving, navigation, wildlife tracking, first aid, and basic mechanical repairs.
- Excellent communication and hosting skills; fluency in English (essential), proficiency in Portuguese (strongly preferred).
- High level of comfort living and working in a remote bush environment with limited infrastructure and amenities.
- Deep passion for conservation, sustainable tourism, and community engagement.
- Current first aid certification, advanced guiding qualifications, or firefighting training advantageous.
Job Features
Description VACANCY: Tourism Operations Manager & Tourism Field Supervisor Couple required in Mozambique. $5000-$5500 Position Title: Tourism Operations Manager Duration: Fixed-term cont...
Job Features
Cedar Wood Recruitment is now recruiting for our client, a luxury 5 -star self-catering lodge situated in Mjejane Game Reserve for a Lodge Manager We are looking for a multiskilled manager who is pass...
Job Features
Cedar Wood Recruitment is now recruiting for our client, a luxury 5 -star self-catering lodge situated in Mjejane Game Reserve for a Game Ranger/Lodge Manager Couple This is a permanent live in positi...
- Oversee daily lodge operations across all departments (Front Office, Housekeeping, Maintenance, Kitchen, F&B, Activities).
- Ensure the smooth running of guest arrivals, departures, and stay experiences.
- Implement, monitor, and enforce Standard Operating Procedures (SOPs).
- Maintain high standards of cleanliness, room quality, and service delivery.
- Conduct routine lodge inspections and follow up on required actions.
- Lead, mentor, and manage a diverse lodge team across all departments.
- Conduct performance reviews, identify training needs, and coordinate staff development.
- Apply disciplinary processes, when necessary, in line with HR protocol.
- Oversee staff schedules, leave planning, and productivity management.
- Promote a positive and motivated working environment.
- Maintain a strong presence in all guest areas as the primary contact for guest relations.
- Handle guest complaints professionally and ensure timely resolution.
- Ensure all hospitality standards align with the Lodge and brand expectations.
- Work closely with rangers, field guides, and activity teams to deliver exceptional safari experiences.
- Assist with budgeting, cost control, and financial reporting.
- Manage daily, weekly, and monthly operational checklists and reporting to Head Office.
- Oversee stock control processes: ordering, issuing, stock takes, variance investigation, and sign-off.
- Ensure compliance with financial procedures including cash-ups, invoice approval, purchasing, and supplier management.
- Ensure compliance with health and safety regulations and environmental standards.
- Conduct emergency procedure training and readiness (fire, wildlife, medical).
- Oversee maintenance of buildings, equipment, vehicles, and lodge infrastructure.
- Ensure conservation regulations and park authority requirements are adhered to.
- Ensure correct use of lodge systems (e.g., Nebula, POS systems, stock systems).
- Monitor data accuracy, reporting quality, and staff compliance with digital processes.
- Identify operational inefficiencies and implement system improvements.
- Single (Male or Female).
- South African resident.
- Minimum 5 years Lodge Management experience in a Lodge/Operations or GM role.
- First Aid training required.
- Hospitality Degree/Diploma advantageous.
- Hotel experience advantageous but not essential.
- Hands-on operational management style.
- Able to effectively lead a team and manage expectations.
- Proven experience managing remote-location teams.
- Experience with lodge management systems (Nebula advantageous).
- Valid driver’s license.
- Strong leadership and people-management skills.
- Excellent communication and interpersonal ability.
- Highly organized, detail-oriented, and solutions-driven.
- Ability to work under pressure in a fast-paced environment.
- Good financial acumen, including budgeting and cost control.
- Guest-centric mindset with emphasis on personalized service.
- Conflict resolution and performance management capability.
- Proficient in administration, reporting, and systems.
- An understanding of conservation principles and wildlife lodge operations.
- Ability to handle logistical challenges.
- Knowledge of stock control best practices and procurement.
- Crisis and emergency response experience.
- Mature, professional, and responsible.
- Hands-on and willing to lead by example.
- High integrity and ethical behavior.
- Proactive with strong problem-solving abilities.
- Passion for hospitality, wildlife, and guest experience.
- Adaptable to remote, nature-based work environment.
- Achievement of guest satisfaction targets (reviews, ratings, complaint levels).
- Accurate and timely reporting to Head Office.
- Effective stock control and reduction of unexplained variances.
- Reduction of avoidable operational costs.
- Staff performance improvement and low disciplinary recurrence.
- Compliance with SOPs, safety protocols, and audit requirements.
Job Features
If you are an energetic, hands-on 5 *Lodge Manager / Operations Manager looking for a new challenge, I need to get your application ASAP. Our client based in the greater Pilanesberg Game reserve are...
- Financial Reporting & Analysis:
- Prepare and deliver accurate monthly management accounts within established deadlines, including detailed variance analysis and insightful commentary.
- Maintain and optimize chart of accounts structures across multiple entities, ensuring the accuracy of intercompany eliminations.
- Coordinate the preparation of year-end statutory accounts and audits, guaranteeing full compliance with IFRS/GAAP and local tax regulations.
- Budgeting, Forecasting & Planning:
- Lead the annual budgeting process and oversee rolling reforecasts at the property and departmental levels, encompassing both Capital Expenditure (Capex) and Operational Expenditure (Opex) plans.
- Closely monitor performance against budgets, providing comprehensive variance analysis and actionable recommendations.
- Cash Flow, Working Capital & Controls:
- Consolidate cash flow across all properties, proactively managing liquidity, credit terms, and collections.
- Oversee intercompany transactions and ensure accurate and timely reconciliations.
- Strengthen and maintain internal controls, focusing on cash handling, Point of Sale (POS) settlement processes, tips/service charge distribution, inventory management, and night audit reconciliation.
- Oversee inventory controls, including recipe costing, yield/wastage analysis, regular stock counts, and variance analysis; collaborate with culinary and procurement teams to minimize the Cost of Sales (COS).
- Compliance & Risk Management:
- Implement and maintain a strong internal control environment.
- Coordinate and facilitate external audits, ensuring timely completion and compliance.
- Ensure adherence to all tax, payroll, and statutory requirements.
- Support insurance reviews, risk register maintenance, and business continuity planning.
- Strategic Financial Support:
- Provide financial insights and recommendations to support strategic decision-making.
- Assist with Mergers and Acquisitions (M&A) activities, financial modeling, and due diligence processes.
- Leadership & Team Management:
- Collaborate effectively with finance teams across all subsidiaries.
- Drive continuous process improvements and support enhancements to our Enterprise Resource Planning (ERP) system.
- Bachelor’s degree in Finance, Accounting, or a related field (Master’s degree or MBA is advantageous).
- 5-8+ years of progressive experience in multi-property hospitality finance or group finance roles, including consolidation and audit coordination experience.
- Demonstrated proficiency in IFRS/GAAP, tax compliance, and hospitality Key Performance Indicator (KPI) frameworks.
- Advanced proficiency in Excel and/or Google Sheets.
- Hands-on experience with Property Management Systems (PMS), POS systems, and ERP integrations.
- Strong financial modeling and forecasting capabilities.
- Strong commercial acumen combined with a deep understanding of hospitality operations.
- Excellent stakeholder management skills, including the ability to build and maintain relationships with General Managers (GMs), Owners, Brand/Franchise representatives, Revenue Managers, Culinary teams, and HR professionals.
- Exceptional attention to detail, with the ability to work quickly and accurately, particularly during peak seasons.
- Proven leadership skills in process improvement, change management, and cross-functional collaboration.
- Strategic thinking and strong business acumen.
- Excellent analytical and problem-solving skills.
- Outstanding communication and leadership abilities.
- A commitment to accuracy and a high level of attention to detail.
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career advancement.
- Comprehensive benefits package.
Job Features
Job Opportunity: Group Finance Manager Location: Johannesburg, South Africa About the Opportunity: We are seeking a highly experienced and strategic Group Finance Manager to take ownership of financ...
Job Features
Maintenance Manager – Luxury Safari Camp, Okavango Delta, Botswana R42,200-R48,200 DOE Key Responsibilities • Oversee daily preventative and corrective maintenance across camp facilities, includin...
- Supporting clients over tickets, phone calls and email in accordance with internal processes.
- Taking responsibility for tickets assigned via the ticketing system.
- Provide accurate and comprehensive communication to customers in a timely and affective manor.
- Responsible for escalating support tickets to management as required.
- Liaising with account managers, teams, and/or collaborators where necessary on support issues
- Version release testing as required.
- Completion of assigned projects in agreed upon time frames.
- Scheduled and required non-scheduled overtime within reason.
- Creating documentation to aid the resolution of tickets.
- Assisting and mentoring new staff when required.
- Identifying patterns in recurring support queries and recommending process improvements.
- Maintaining a knowledge base of frequently resolved issues and solutions.
- Monitoring service delivery metrics and assisting in reporting SLA compliance.
- Provide first-line support and resolution for a wide range of finance queries, including but not limited to:
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- Accounts Payable: Vendor payment status, invoice processing issues
- Accounts Receivable: Customer invoice inquiries, receipt application, account reconciliation.
- General Ledger: Journal entry status and month-end close process inquiries.
- Trial Balances
- Financial and Booking reports
- Bank Reconciliation
- Education: Bachelor’s degree in accounting, Finance, or a related field.
- Experience: 5+ years of experience in an accounting role, preferably with exposure to financial management. Prior helpdesk or customer service experience is a significant advantage.
- Proven experience in a helpdesk, service desk, or technical support role.
- Understanding of desktop operating systems, office productivity software, and basic networking principles.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
- Strong understanding of core accounting processes: GL, AP, AR, reporting, payroll & tax
- Customer-focused attitude with a problem-solving mindset.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk) is preferred.
- Ability to work both independently and collaboratively within a team.
- Proficiency in a major ERP system (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) is essential.
- Strong skills in Microsoft Office Suite, particularly Excel (PivotTables, VLOOKUPs).
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and training.
- A dynamic and innovative company culture focused on making an impact in the tourism industry.
- Flexible working arrangements and a supportive work environment.
Job Features
We are seeking a technical support specialist with a solid foundation in accounting or finance and strong experience in supporting financial software and or ERP systems. This is a full-time hybrid rol...
- Competitive Salary: Discussed during the interview.
- Gratuities: Shared among all staff.
- Accommodation: Provided on-site during duty periods.
- Work Schedule: 3 weeks on, 1 week off rotation.
- Annual Leave: 21 days.
- Meals: Provided while on duty.
- Additional Benefits: To be discussed during the interview.
- Experience: Minimum 5 years of experience in inventory control or a related field.
- Computer Skills: Strong computer literacy is essential.
- Software Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Stock Control Systems: Experience with stock control systems and software is required; experience with TallOrder is preferred.
- Accounting Software: Experience with accounting software.
- Personal Attributes: Honest, determined, and able to maintain attention to detail under pressure.
- Monitor budgets and financial records, reviewing transactions to ensure adherence to authorized expenditures and budgetary constraints.
- Ensure that company standards are met, and any associated incentives are accurately calculated and distributed.
- Collaborate with Heads of Departments (HODs) to manage stock orders, preventing overspending.
- Maintain comprehensive stock and equipment inventories, ensuring accurate record-keeping.
- Procure equipment and supplies, ensuring the best value for the company by conducting regular supplier comparisons.
- Allocate all stock items to the correct inventory accounts.
- Conduct rotational checks of high-value stock items.
- Report any discrepancies in stock levels and values to management.
- Conduct mid-month stock takes.
- Manage end-of-month stock takes in collaboration with HODs, adhering to timelines and ensuring accuracy.
- Submit all property stock takes promptly.
- Compile financial reports as required.
Job Features
Inventory Controller required for a game lodge in the North West province. About the Role: We are seeking a highly organized and experienced Inventory Controller to join our team. This is a unique opp...
- Oversee preventive and corrective maintenance for structures, guest rooms, staff accommodations, machinery, generators, water systems, and waste management facilities.
- Ensure uninterrupted functionality of power systems (solar, generator, hybrid), boreholes, water distribution, and hot water systems.
- Develop and monitor preventive maintenance schedules to minimize downtime, optimize efficiency, and control costs.
- Guarantee that all repairs and maintenance align with high-end hospitality standards, including superior finishing, painting, landscaping, and lighting.
- Collaborate with lodge managers to maintain visual harmony, ensuring facilities integrate seamlessly with the surrounding natural landscape.
- Supervise landscaping, pathways, signage, lighting, and exterior spaces to keep them pristine, welcoming, and consistent with our brand image.
- Perform routine inspections of guest-facing areas to uphold impeccable standards in every detail.
- Lead, train, and mentor the maintenance team to achieve peak performance and uphold professional excellence.
- Cultivate an appreciation for aesthetics and guest-centric sensitivity among team members.
- Promote a culture of safety, accountability, and pride in delivering luxury standards.
- Ensure adherence to safety protocols and compliance with regulations from TANAPA, NCAA, NEMA, and other national authorities.
- Champion eco-friendly practices in energy, water, and waste management.
- Track and report on energy and water usage, implementing efficiencies to reduce environmental impact.
- Maintain full compliance with environmental guidelines and our conservation commitments across all operations.
- Prepare annual maintenance budgets and manage expenditures prudently.
- Oversee inventory of tools, spare parts, and materials for timely availability.
- Deliver regular reports to senior management on maintenance status, asset conditions, and improvement initiatives.
- Contribute to the planning and execution of capital projects, refurbishments, and upgrades.
- Diploma, degree, or equivalent in a relevant field (e.g., mechanical engineering, facilities management).
- In-depth expertise in mechanical systems, controls, critical infrastructure, electrical and solar systems, plumbing, and water management.
- At least 5-7 years of experience in maintenance management, ideally in high-end lodges or hospitality settings in East Africa.
- Demonstrated proficiency in managing hybrid power systems, water treatment, and other essential infrastructure.
- Proven leadership of multi-skilled teams.
- Strong budget and schedule management capabilities.
- Willingness to travel to remote bush locations where our camps and lodges are situated, on an as-needed basis.
- Ability to foster strong relationships with managers, staff, vendors, and stakeholders.
- Excellent leadership and communication skills, with expertise in team motivation and conflict resolution.
- Proficiency in computer literacy, including MS Office suite.
- Capacity to thrive under pressure in a fast-paced environment.
- Stable employment history demonstrating commitment and dedication.
- Fluency in English; proficiency in Swahili is a strong advantage.
- Advanced technical problem-solving abilities.
- Superior planning, organizational, and project management skills.
- Keen attention to detail with unwavering standards for quality and aesthetics.
- Robust leadership and people management expertise.
- Solid financial acumen for effective budget oversight.
- Deep commitment to sustainability and environmentally conscious operations.
- Hands-on, proactive, and resourceful approach.
- Exceptional mentorship abilities to coach and empower team members.
- Guest-focused mindset, recognizing the direct impact of maintenance on satisfaction.
- Adaptable and resilient in remote, challenging environments.
- Uncompromising integrity, accountability, and professionalism.
- Collaborative and culturally sensitive demeanor.
Job Features
Maintenance Manager – East Africa Job Summary We are seeking a dynamic and seasoned Maintenance Manager to lead the upkeep, repair, and preventive maintenance of our facilities and equipment ...
- Design and implement structured training and mentorship programs for lodge and camp managers across the three countries.
- Develop skills in spotting operational and aesthetic enhancements and executing corrective measures.
- Train front-of-house and service staff to achieve elevated hospitality standards.
- Coach front-of-house and service teams to deliver polished, exceptional guest experiences consistently.
- Upskill at least two local managers annually to manage standards independently.
- Track progress and facilitate skill transfer to local managers for long-term sustainability.
- Collaborate with HR to evaluate employee knowledge and skills via performance observations, identifying gaps for targeted development.
- Support camp/lodge management in developing onboarding processes to integrate new hires swiftly, ensuring they grasp their roles and organizational culture.
- Stay current with industry trends and best practices to keep training content innovative and effective.
- Partner with camp/lodge managers, operations, and HR to assess specific training needs and tailor programs to align with business objectives.
- Perform routine evaluations of lodges and camps to verify adherence to service and operational benchmarks.
- Pinpoint deficiencies in guest-facing operations, aesthetics, and team performance, proposing actionable improvement strategies.
- Establish uniform front-of-house protocols and ensure seamless, consistent service delivery across all properties.
- Analyze guest feedback and relay practical insights to lodge and camp managers, integrating them into training and processes.
- Oversee guest reviews from platforms like TripAdvisor, Guest Revu, and direct communications to detect trends, persistent challenges, and enhancement opportunities.
- Serve as a mentor and coach to managers, empowering them to lead teams with accountability and a commitment to service excellence.
- Cultivate a culture of ownership, pride, and proactive guest engagement among staff.
- Assist lodge leaders in analyzing guest feedback and incorporating enhancements into everyday operations.
- Compile and deliver detailed monthly reports to the Head of Operations, outlining achievements, obstacles, and priorities.
- Monitor key performance indicators (KPIs) across all properties to drive and sustain measurable improvements.
- Offer strategic recommendations for upholding excellence beyond the initial engagement period.
- Extensive senior management background in bush luxury camps and lodges; experience in East Africa is a plus.
- Proven track record in training, coaching, and enhancing managerial capabilities.
- In-depth expertise in front-of-house operations and guest service excellence.
- Prior experience in Africa or remote hospitality settings is highly beneficial.
- Outstanding communication, cultural awareness, and interpersonal abilities.
- Inspirational leadership and coaching prowess.
- Sharp attention to detail, especially in lodge aesthetics.
- Robust organizational, planning, and problem-solving capabilities.
- Deep passion for guest service, embracing a personalized "one size fits one" philosophy.
- Skill in aligning regional strategies with hands-on support.
- Annual upskilling of at least two lodge/camp managers to independent standard management.
- Demonstrable uplift in guest satisfaction scores across all properties.
- Full compliance with established service and operational standards.
- Regional implementation of standardized front-of-house operations.
- Delivery of scheduled training sessions to 100% of front-of-house and service staff within the year.
- Successful implementation of improvements by at least 80% of trained managers within six months of coaching.
- Resolution of at least 90% of audit-identified improvement areas within agreed timelines.
- Monthly structured coaching sessions with each lodge/camp manager.
- Year-on-year reduction of recurring front-of-house or service issues by at least 20%.
- Submission of timely, precise, and insightful monthly reports to the Head of Operations.
Job Features
Description Regional Hospitality Training and Development Manager – East Africa Job Summary To enhance service excellence and operational consistency across a portfolio of high-end lodges and mi...
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- Creation and execution of seamless meals in different locations
- Head all kitchen operations and able guide and motivate the kitchen team
- Town trips
- Up hold the existing high standards of meal presentation
- Daily communication with all departments to keep up to date on all guests activities
- Ensure cleanliness in all areas of the kitchen
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- Excellent communication
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- Well presented
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