🧾 CREDITORS CLERK – HOTEL & HOSPITALITY SECTOR

📅 Start: ASAP 🌍 Employment Equity: Open

📌 Position Overview

A well‑established hospitality property is seeking a Creditors Clerk to support the finance office and ensure accurate, efficient financial administration. The role works closely with the Accountant and oversees creditor management, stock administration, and general office duties. This is a single live‑in position (private room, en‑suite bathroom, kitchen counter; water & lights included within reasonable use).

💰 Salary

Up to R10,000 gross per month (Live‑in accommodation included)

⏰ Working Hours

• Monday to Friday
• 07h00 – 16h00
• 15 days annual leave per annum worked

👗 Uniforms

• Summer and winter uniforms provided
• Staff to supply own stockings, shoes, and belts

💻 Required Computer Literacy

• SAGE Pastel – essential
• Microsoft Word & Excel – required
• Microsoft Office email – required
• Micros POS – advantage

🏨 Property Overview

The role supports a dynamic hospitality environment including:

• 32‑bedroom hotel
• Laundry, spa, lounges, bars, cellar, offices
• Two restaurants (150‑seater Bistro & Conservatory)
• Chapel & 150‑seater conference venue
• Public areas and general facilities
• 12‑sleeper self‑catering farmhouse

📝 Key Responsibilities

• 📦 Weekly ordering & procurement for General Stores
• 🧾 Capturing invoices in Pastel & Micros
• 🗂 Filing & maintaining creditor/debtor documentation
• 📊 Monthly creditor reconciliations
• 💳 Preparing weekly payment schedules
• 📞 Resolving daily creditor queries
• 🔄 Processing inter‑departmental transfers
• 📉 Counter‑checking stock counts & capturing stock
• 🧮 General administrative duties
• 🤝 Maintaining positive supplier relationships

⭐ Attributes & Experience

• 2–3 years experience in a similar role
• Hotel accounting experience beneficial
• Strong multitasking ability
• Accurate reconciliation skills
• Proactive, solutions‑driven mindset
• Positive attitude & procedural discipline
• Pastel experience essential
• Micros POS experience an advantage

📨 Application

Candidates with strong financial administration skills and hospitality experience are encouraged to apply. Please forward applications to cameron@cedar-wood.co.za

Assistant Lodge Manager – Live‑In Position Salary: R15,000 per month

🌿 Assistant Lodge Manager North West

We are seeking a professional, detail‑driven Assistant Lodge Manager to support daily operations and ensure an exceptional guest experience. This is a live‑in role suited to someone with strong hospitality expertise, excellent communication skills, and the ability to confidently manage staff and lodge functions when required.

⭐ Key Responsibilities

• Hosting and engaging with guests throughout their stay
• Managing check‑ins and check‑outs
• Stock control and placing orders across departments
• Working closely with the Lodge Manager on daily operations
• Conducting thorough room checks before guest arrivals
• Overseeing staff and ensuring smooth workflow
• Managing the lodge in the absence of the Lodge Manager

🎓 Minimum Requirements

• Formal qualification in Hospitality Management
• Minimum 2 years’ experience in a 4/5‑star lodge
• Excellent communication and administrative skills
• Strong staff management ability
• Valid driver’s licence and own vehicle
• Computer literate
• Exceptional attention to detail
• Strong work ethic

🏡 Position Details

• Live‑in role
• 3 weeks on / 1 week off rotation
• No pets allowed
• Uniform provided
• Meals included while on duty
• Reports directly to the General Manager

📌 Salary

R15,000 per month Please forward applications to cameron@cedar-wood.co.za

Position Title

Executive Chef

Reports To

Group Operations Manager

Location

Fiji (Multi-Property / Island Resort Operations)

Position Summary

The Executive Chef is responsible for leading the culinary operations across multiple luxury island resorts in Fiji, ensuring exceptional food quality, consistency, profitability, and guest satisfaction. This role provides strategic leadership to all kitchen teams while maintaining the highest standards of food safety, presentation, sustainability, and operational efficiency.

The Executive Chef will oversee menu development, food costing, quality assurance, staff leadership, recruitment, training, and the continuous improvement of all culinary experiences, including à la carte dining, buffet service, weddings, private events, and special functions.

Key Responsibilities

Culinary Leadership

• Lead and supervise all culinary operations across multiple island resorts.
• Develop and maintain a consistent culinary vision aligned with the company's hospitality standards.
• Ensure exceptional food quality, presentation, flavour consistency and portion control across all properties.
• Conduct regular inspections of all kitchen operations to maintain company standards.
• Drive continuous improvement in culinary techniques, guest experience and operational performance.

Menu Development

Design, implement and regularly update:

• À la carte menus
• Buffet menus
• Seasonal menus
• Wedding menus
• Special event menus
• Private dining experiences
• Vegetarian, vegan, gluten-free and dietary requirement menus

Create innovative dishes using fresh, locally sourced Fijian ingredients wherever possible.

Regularly review menu performance and introduce new offerings based on guest feedback, seasonality, culinary trends and profitability.

Food Cost Control

• Develop and maintain accurate recipe costing for every menu item.
• Monitor food cost percentages against company targets.
• Identify opportunities to improve profitability without compromising quality.
• Reduce food waste through efficient purchasing, storage, production planning and portion control.
• Work closely with Purchasing and Cost Control to optimise inventory and supplier performance.
• Review supplier pricing and recommend suitable alternatives where appropriate.

Quality Assurance & Standards

• Implement and maintain Kitchen Standard Operating Procedures (SOPs).
• Ensure consistency across all resort kitchens.
• Conduct regular quality audits covering:
  • Food preparation
  • Cooking techniques
  • Food presentation
  • Hygiene
  • Storage practices
  • HACCP compliance
  • Kitchen cleanliness
• Ensure compliance with all Fiji food safety legislation and company policies.

Leadership & Team Development

• Provide leadership, coaching and mentorship to all kitchen staff.
• Directly supervise Executive Sous Chefs and Head Chefs where applicable.
• Maintain a clear kitchen hierarchy and accountability structure.
• Support kitchen leaders with daily operational challenges and performance management.
• Develop training programmes to improve culinary skills across all kitchen employees.
• Conduct regular performance reviews.
• Identify and develop future culinary leaders.
• Foster a positive, professional and collaborative kitchen culture.

Recruitment

• Lead recruitment of culinary staff across all resort operations.
• Conduct interviews for all kitchen positions.
• Assess culinary skills through practical cooking evaluations where appropriate.
• Recommend hiring, promotions, transfers and disciplinary actions.
• Support onboarding and induction of new employees.

Events & Special Functions

Oversee all food preparation for:

• Weddings
• Corporate events
• Private functions
• VIP experiences
• Special celebrations

Work closely with Operations, Reservations and Events teams to ensure seamless event execution.

Develop bespoke menus tailored to guest requirements and event themes.

Maintain exceptional presentation and service standards for every event.

Operational Excellence

• Work closely with Resort Managers and Head Chefs to improve kitchen efficiency.
• Develop production schedules for buffet and à la carte operations.
• Monitor labour productivity and kitchen rostering.
• Ensure equipment is maintained and identify future capital replacement requirements.
• Identify opportunities for operational improvements and cost savings.
• Implement new systems and culinary best practices across all kitchens.

Financial Responsibilities

Manage culinary budgets across all assigned resort properties.

Monitor:

• Food cost
• Labour cost
• Kitchen operating expenses
• Gross profit performance

Provide monthly reports including:

• Food cost analysis
• Menu engineering
• Waste reports
• Purchasing trends
• Operational recommendations

Guest Experience

• Maintain exceptional guest satisfaction through consistently outstanding food quality.
• Interact with guests where appropriate to gather valuable feedback.
• Respond professionally to guest concerns relating to food service.
• Develop memorable dining experiences that enhance the reputation of the resorts.

Health, Safety & Compliance

Ensure compliance with:

• Fiji food safety legislation
• HACCP principles
• Workplace Health & Safety requirements
• Company hygiene standards

Maintain the highest standards of cleanliness throughout all kitchen areas.

Ensure the safe operation and maintenance of all kitchen equipment.

Compensation & Benefits

The Executive Chef position offers a competitive remuneration package for an experienced hospitality professional capable of leading culinary operations across luxury island resorts in Fiji.

Package Component	Monthly	Annual
Base Salary	FJD 5,500	FJD 66,000
Performance Bonus (KPI Based)	Up to FJD 1,500	Up to FJD 18,000
Total Cash Package	Up to FJD 7,000	Up to FJD 84,000
Equivalent Value (USD)	Approx. US$3,138	Approx. US$37,657

Additional Benefits

The successful candidate will also receive:

• Accommodation provided
• All meals provided
• Work within one of Fiji's premier island resort environments.
• Opportunities for professional growth and long-term career development.
• Performance-based bonus structure linked to agreed Key Performance Indicators.

Performance Bonus (KPI)

The monthly KPI bonus is based on measurable performance indicators, including:

• Achievement of food cost targets
• Guest satisfaction scores
• Kitchen audit compliance
• Food safety standards
• Staff retention and development
• Labour cost management
• Menu innovation and profitability
• Successful execution of weddings and special events
• Overall operational excellence

Key Performance Indicators (KPIs)

• Food cost maintained within approved budget
• Consistent food quality across all resort kitchens
• Successful implementation and regular review of new menus
• High guest satisfaction scores
• Reduced food waste
• Successful execution of weddings and special events
• Kitchen audit compliance
• Staff retention and development
• Training completion rates
• Labour cost management
• Timely recruitment of key culinary positions

Qualifications

• Diploma or Degree in Culinary Arts or Hospitality Management preferred.
• Minimum 8 years' professional culinary experience.
• Minimum 3 years' experience as an Executive Chef or in a multi-property leadership role.
• Strong knowledge of international cuisine and modern culinary trends.
• Previous experience managing luxury island, resort or remote hospitality kitchens is highly desirable.
• Strong financial management and food costing knowledge.
• HACCP and Food Safety certification preferred.

Skills & Competencies

• Exceptional leadership and communication skills.
• Strong organisational and planning abilities.
• Advanced menu engineering and food costing expertise.
• Excellent knowledge of buffet and à la carte operations.
• Creative and innovative culinary mindset.
• Strong coaching and mentoring abilities.
• High attention to detail.
• Ability to perform under pressure in remote island environments.
• Excellent problem-solving and decision-making skills.
• Passion for hospitality, sustainability and delivering memorable guest experiences.

Working Relationships

The Executive Chef works closely with:

• Group Operations Manager
• Resort Managers
• Head Chefs
• Food & Beverage Managers
• Purchasing and Cost Control
• Reservations Team
• Events Coordinators
• Housekeeping
• Marine & Activities Departments
• Human Resources

Mission Statement

The Executive Chef is responsible for delivering consistently exceptional culinary experiences across luxury island resorts in Fiji while leading, inspiring and developing high-performing kitchen teams. Through innovation, operational excellence, financial discipline and an unwavering commitment to quality, the Executive Chef plays a vital role in enhancing guest satisfaction and strengthening the organisation's reputation as one of Fiji's leading hospitality operators. To apply for this position, forward your comprehensive CV in Word or PDF Format as well as proof of all qualifications,Food Portfolio and all contactable references to johan@cedar-wood.co.za Only Apply if you have a valid Passport. Only shortlisted candidates will be contacted within 7 working days. If you don’t receive and response, regard your CV as not shortlisted

We are now recruiting for a Events & Wedding Coordinator in the Reservations Department to be based onsite.   JOB DESCRIPTION Events & Wedding Coordinator / Reservations Department Sales, Reservations & Events Reports To General Manager Employment Type Permanent – Full Time POSITION PURPOSE The Events & Wedding Coordinator / Reservations is responsible for planning, coordinating and executing weddings, conferences, functions and special events while managing guest accommodation reservations. The role ensures exceptional guest experiences from the initial enquiry through to departure by providing professional sales, planning, coordination and reservation services aligned with the standards of a 4-Star hospitality establishment. The incumbent serves as the primary contact for wedding couples, event organizers, travel agents, corporate clients and individual guests, ensuring smooth communication between clients and all operational departments. KEY PERFORMANCE AREAS

1. Wedding & Event Coordination

• Respond promptly to all wedding and event enquiries.
• Conduct site inspections with prospective clients.
• Prepare quotations, proposals and contracts.
• Secure bookings and deposits.
• Coordinate wedding planning meetings with clients.
• Prepare detailed function sheets and event schedules.
• Liaise with:

• Food & Beverage
• Executive Chef
• Front Office
• Housekeeping
• Maintenance
• Grounds
• Spa
• Security
• Entertainment suppliers

• Coordinate all event logistics.
• Ensure venues are prepared according to agreed specifications.
• Oversee event setup and décor.
• Ensure weddings and events run according to schedule.
• Resolve guest concerns professionally.
• Attend functions where required.
• Conduct post-event follow-ups.

2. Reservations Management

Manage all accommodation reservations received via:

• Telephone
• Email
• Website
• Booking platforms
• Travel agents
• Corporate clients

Responsibilities include:

• Processing reservations accurately.
• Confirming bookings.
• Updating reservation systems.
• Monitoring room availability.
• Maximising occupancy.
• Applying correct rates.
• Managing room allocations.
• Preparing arrival lists.
• Processing amendments and cancellations.
• Ensuring reservation accuracy.
• Managing group bookings.
• Coordinating room blocks for weddings and conferences.

3. Sales & Revenue Generation

• Promote lodge facilities.
• Upsell accommodation.
• Upsell spa treatments.
• Upsell dining experiences.
• Upsell activities.
• Upsell wedding packages.
• Promote conference facilities.
• Generate additional revenue opportunities.
• Achieve monthly sales targets.
• Follow up on quotations.
• Convert enquiries into confirmed bookings.

4. Client Relationship Management

Develop and maintain positive relationships with:

• Wedding couples
• Corporate clients
• Conference organisers
• Tour operators
• Travel agents
• Suppliers
• Vendors

Provide exceptional customer service before, during and after every event.

5. Administration

Maintain accurate records including:

• Contracts
• Quotations
• Deposits
• Invoices
• Event files
• Function sheets
• Guest correspondence
• Reservation records

Ensure documentation complies with company procedures.

6. Financial Responsibilities

• Issue quotations.
• Confirm deposits.
• Follow payment schedules.
• Coordinate invoicing.
• Ensure outstanding balances are settled before events.
• Assist Finance with event reconciliations.

7. Marketing Support

Assist with:

• Wedding marketing.
• Social media content.
• Promotional campaigns.
• Wedding expos.
• Vendor networking.
• Updating wedding brochures.
• Developing promotional packages.

8. Operational Coordination

Work closely with:

• General Manager
• Executive Chef
• Food & Beverage Manager
• Front Office Manager
• Housekeeping Manager
• Maintenance Manager
• Spa Manager

Ensure all departments receive accurate function information.

9. Guest Service

Deliver exceptional guest experiences by:

• Maintaining professional communication.
• Handling complaints effectively.
• Exceeding guest expectations.
• Ensuring attention to detail.
• Creating memorable events.

MINIMUM REQUIREMENTS Education

• Grade 12 (Matric)

Preferred:

• Diploma in Hospitality Management • Tourism Management • Event Management • Hotel Management

EXPERIENCE Minimum:

• 3–5 years' experience in:

• Wedding coordination
• Events management
• Hotel reservations
• Hospitality sales

Preferred: Experience within a 4-Star or 5-Star hotel, lodge or resort. KNOWLEDGE Knowledge of:

• Hotel reservation systems (NightsBridge, Protel, Semper, Opera or similar)
• Wedding planning
• Event coordination
• Hospitality operations
• Front Office procedures
• Revenue management
• Guest relations
• Banqueting
• Conference coordination
• Microsoft Office

SKILLS Excellent:

• Communication skills
• Organisation skills
• Time management
• Planning skills
• Negotiation skills
• Sales ability
• Customer service
• Administration
• Attention to detail
• Conflict resolution
• Problem-solving
• Multitasking

PERSONAL ATTRIBUTES The successful candidate must demonstrate:

• Professional appearance
• Positive attitude
• High energy
• Friendly personality
• Calm under pressure
• Flexible approach
• Strong work ethic
• Initiative
• Integrity
• Reliability
• Confidentiality

KEY PERFORMANCE INDICATORS (KPIs) The employee will be measured on:

• Wedding enquiry response times.
• Wedding conversion rate.
• Event revenue generated.
• Accommodation occupancy linked to events.
• Reservation accuracy.
• Guest satisfaction scores.
• Online review ratings.
• Repeat business.
• Function execution quality.
• Sales target achievement.
• Administration accuracy.
• Client feedback.
• Departmental communication.
• Complaint resolution.
• Budget adherence.

WORKING CONDITIONS

• Five or six-day work week as operationally required.
• Weekend work is compulsory during weddings and events.
• Public holiday work required.
• Evening functions required.
• Additional hours during peak seasons.

PERFORMANCE EXPECTATIONS The incumbent is expected to:

• Deliver exceptional guest experiences.
• Coordinate flawless weddings and events.
• Maintain accurate reservations.
• Maximise event and accommodation revenue.
• Build lasting client relationships.
• Promote the lodge's reputation for outstanding hospitality.
• Uphold all standards expected of a 4-Star hospitality establishment.
• Maintain confidentiality and professionalism at all times.

To apply please send your full updated cv, with contactable references, head and shoulder photo, copies of your qualifications, notice period and availability for interviews to admin1@cedar-wood.co.za  

Executive Chef – Tanzania

We are seeking an accomplished Executive Chef to oversee and elevate the culinary operations of a prestigious 5-star property in Tanzania. This role demands a visionary leader with proven expertise in luxury hospitality and the ability to manage large-scale kitchen operations with precision and creativity.

✨ Key Responsibilities

• Menu design: Create innovative, world-class menus tailored to diverse clientele, balancing creativity with consistency.
• Costing: Implement accurate food costing systems to ensure profitability while maintaining exceptional quality.
• Training: Develop and deliver training programs to inspire, mentor, and upskill a large team of chefs and kitchen staff.
• Staff management: Lead and manage a sizeable staff complement, ensuring smooth operations, adherence to standards, and a collaborative work environment.
• Uphold the highest standards of hygiene, safety, and compliance with international culinary regulations.
• Collaborate with senior management to align culinary offerings with the property’s brand and guest expectations.

🌟 Candidate Profile

• Minimum 3 years’ experience in a senior culinary leadership role.
• Proven background in 5-star bush lodge or luxury hotel environments.
• Formal culinary qualifications from a recognised institution.
• Strong leadership, organizational, and communication skills.
• Demonstrated ability to thrive in high-pressure environments while maintaining creativity and excellence.
• Passion for food innovation, presentation, and guest satisfaction.

💰 Compensation

• Net salary: $3,000 per month
• Accommodation and benefits included as part of the package.

📍 Location

Based in Tanzania, offering a unique opportunity to work in a world-class hospitality environment surrounded by natural beauty.

Description General Manager – Luxury Big 5 Lodge KZN R55,000-R65,000 Role Overview The General Manager holds full operational and strategic accountability for a privately owned luxury Big 5 lodge in KZN. This role leads every department to deliver a guest experience that is quietly extraordinary, while building a sustainable, profitable, and deeply respected business. Key Responsibilities Leadership & Governance Report directly to the shareholders and represent the lodge to owners, partners, board members and senior stakeholders. Provide steady, values‑driven leadership to all departments, including the lodge operations, kitchen, guiding team and reserve interface. Lead the senior management team (Head Chef, Head Ranger, Reservations and Finance Leads) with clarity, consistency and a long‑term vision. Commercial & Strategic Management Hold ultimate accountability for commercial performance, including revenue, occupancy, ADR, cost control and overall profitability. Develop and execute the annual business plan and capital programme in consultation with shareholders. Manage supplier relationships, contracting and procurement to protect margins without compromising standards. Guest Experience Drive a guest journey that consistently exceeds expectations, from first enquiry to post‑stay relationship management. Maintain exceptional standards of luxury hospitality, ensuring every touchpoint reflects warmth, pride and quiet excellence. Handle VIP guests and complex guest scenarios with professionalism and grace. People & Culture Build and nurture a strong organisational culture rooted in pride, respect and excellence. Oversee recruitment, onboarding, performance management and succession planning across all departments. Foster a cohesive, motivated team with clear communication and hands‑on leadership. Brand, Marketing & Partnerships Strengthen the lodge’s market positioning through relationships with travel partners, tour operators, journalists and industry bodies. Contribute meaningfully to brand development, marketing strategy and content creation aligned with a unique Big 5 experience. Sustainability & Conservation Champion sustainability across operations with measurable annual goals. Communicate and embody the lodge’s conservation ethos with guests, staff and visiting partners. Compliance & Operational Excellence Ensure full legal, regulatory and Health & Safety compliance across the property. Step into any operational area when required, modelling a “lead from the front” approach. Skills & Experience Required Professional Background Minimum 10 years of senior hospitality experience, including at least 3 years as a General Manager, Lodge Director or Resident Manager at a comparable luxury lodge, boutique hotel or private reserve. Formal qualification in Hospitality Management, Business or a related field; postgraduate studies advantageous. Operational & Commercial Competence Proven commercial acumen with a track record of revenue growth, margin management and successful delivery of business plans. Working knowledge of property management systems, channel management tools and financial reporting platforms. Leadership & Guest Relations Strong leadership presence with a calm, hands‑on style suited to a small, tight‑knit team. Deep experience in luxury guest relations, including managing VIPs and high‑expectation guests. Regulatory & Environmental Knowledge Solid understanding of South African labour legislation, Health & Safety regulations and relevant lodge‑sector compliance frameworks. Genuine passion for wildlife, conservation and the rhythms of the bush. Personal Attributes Polished, professional and approachable, with excellent written and spoken English. A second language is an advantage, particularly isiZulu or major international languages. High stamina, resilience and willingness to live on or near the property. Valid South African driver’s licence. South African nationality or valid work permit. Please forward applications to cameron@cedar-wood.co.za #LuxuryLodgeCareers #Big5Hospitality #SafariLeadership #GeneralManagerJobs #LuxuryHospitalityJobs

Description

We are recruiting for a Head Ranger - Guide for a Luxury Safari Lodge in the Northern Kruger National Park with a hands-on, guest focused approach. Key Responsibilities

1. Departmental Leadership & Staff Management

• Manage and schedule guiding and tracking rosters.
• Mentor and develop junior guides through continuous evaluation and training.
• Mediate staff issues utilizing a basic understanding of South African Labour Law.
• Conduct performance reviews and alignment meetings for the operational team.

2. Guest Experience & Hospitality

• Host high-net-worth international and local clientele during meals and evening events.
• Deliver exceptional safaris including game drives, bush walks, and specialized lectures.
• Resolve guest complaints smoothly regarding wildlife sightings, safety, or routes.

3. Safety & Fleet Asset Management

• Enforce strict safety rules regarding Big Five encounters, rifle handling, and off-roading.
• Inspect and maintain the lodge’s fleet of open 4x4 safari vehicles.
• Manage shooting proficiency cycles and rifle maintenance for the guiding team.

4. Conservation & Concession Management

• Liaise with reserve wardens regarding environmental policies, fires, and road conditions.
• Monitor traversing rights to ensure ethical and legal boundaries are respected by all guides.

Candidate Requirements Qualifications & Certifications

• FGASA Level 2 (NQF 4) Advanced Field Guide minimum; FGASA Level 3 Master Guide preferred.
• Lead Trails Guide
• Advanced Rifle Handling (ARH) qualification with a valid SAPS firearm competency certificate.
• DEAT / NDT Registration as a legal tourist guide in Limpopo or Mpumalanga.
• Professional Driving Permit (PrDP) alongside a valid South African code 8/10 driver's license.
• Valid First Aid Certificate (Level 1 or higher).

Experience & Skills

• Guiding Experience: Minimum 8 years as a field guide in a Big Five territory.
• Management Experience: At least 3 years in a senior or head guiding role within a 4- or 5-star luxury lodge environment.
• Soft Skills: Exceptional public speaking, crisis management, and diplomatic communication.

Typical Remuneration & Benefits

• Salary: Market-related salary depending on qualifications and lodge tier.
• Accommodation: Live-in position with fully provided on-site housing.
• Meals: All daily meals provided while on duty.
• Uniforms: Full safari-grade uniforms provided.
• Cycle: Typically operates on a 3-weeks-on, 1-week-off rotation (or similar schedule

  To apply forward comprehensive CV in word format, proof of all qualification and at least three contactable references contact email addresses to ronel@cedar-wood.co.za Only short-listed candidates will be contacted within 7 working days’  

We are recruiting for a Senior Front of House (FOH) Lodge Anchor / Assistant Lodge Manager for a Luxury Safari Lodge in the Northern Kruger National Park with a hands-on, guest focused approach. Key responsibilities include: Acting Lodge Manager in the absence of the Lodge Manager, take full responsibility for the management of the following teams.

• Front of House:
• Inspire, stimulate and lead the FOH team
• Maintain the Pan FOH system
• Day Sheets / Rooming List / Arrival Report
• Reception, Curio Shop and Switch Board
• Banking, Invoices and Gratuities
• Welcome & Good Bye
• Site Inspections – Show Time
• Guest Feedback – Centricity Feedback system
• Housekeeping:
• Inspire, stimulate and lead the housekeeping team
• Maintain the Housekeeping standards with in the Lodge
• Spot check of rooms & turndowns
• Staff Uniform Control
• Lodge Maintenance:
• Inspire, stimulate and lead the Lodge Maintenance team
• Control and supervise the Lodge Maintenance teams
• Work closely with the Maintenance Manager
• Preventative maintenance service schedules
• Staff Accommodation
• Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
• Pest Control

Health & Safety:

• Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
• Head up the Lodge Health & Safety committee
• Risk assessments for the Lodge
• Firefighting equipment / drill
• Provide a safe working environment for all staff

  Other Responsibilities

• Finance & Budgeting:
• This includes compiling monthly reports, participate in the budget process and managing budget lines.
• Budget expenditure & control
• Monthly finance meeting
• Human Resources:
• Staff development and training
• Staff management
• Staff welfare & staff morale
• Inspire, stimulate and lead the team and maintain discipline
• Manage leave cycles and training files
• Knowledge of food & beverage
• Hosting of guest
• Guest Delight and bush banqueting
• Ensure any negative guest feedback is addressed and solutions found
• Assist Head Ranger / Snr Ranger team with Vehicle Inspections
• Go on Safari to ensure that we deliver on our safari experience

POSITION INFO: Qualifications and experience required:

• Minimum 5 years Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment
• Hospitality management qualification
• Strong Operational and Financial experience
• High Emotional Intelligence
• Hospitality and service training experience
• Room Division Experience
• Practical with some experience in maintenance
• Valid driver’s license and own transport

  What my client offers as remuneration Highly negotiable salary depending on experience, live-in position with normal benefits e.g. meals uniform etc. To apply forward comprehensive CV in word format, proof of all qualification and at least three contactable references contact email addresses to ronel@cedar-wood.co.za Only short-listed candidates will be contacted within 7 working days’  

We are recruiting for a Front of House (FOH) Lodge Anchor for a Luxury Safari Lodge in the Northern Kruger National Park with a hands-on, guest focused approach. Duties and responsibilities:

• Face of the Lodge: Welcome VIP guests, media, and international trade representatives with professional South African warmth.
• Bush Hospitality & Dining: Host international guests for breakfast, lunch, and dinner service, managing complex dietary requirements and fine-dining logistics in a remote setting.
• Conservation Advocacy: Proactively champion and communicate the lodge's conservation and sustainability initiatives through guest engagement.
• Operations Backup: Stand in for departmental heads (Housekeeping, F&B, or Reception) and assume full operational responsibility of the lodge in the absence of the General Manager.
• Admin & Procurement: Coordinate remote stock control, conduct daily room checks, manage local budgets, and execute procurement logs under tight logistical timelines.

Job Requirements

• Experience: Minimum 4 years of experience in a world-class 5-star safari lodge or premium hotel environment.
• Soft Skills: High emotional intelligence, exceptional problem-solving skills under pressure, and a natural ability to lead and uplift local staff.
• Technical Skills: Competency in lodge property management systems, financial literacy for stocktaking, and basic administrative software.
• Licenses: Valid South African Code 08 Driver’s License is mandatory, and a PDP (Public Driver Permit) is highly beneficial for guest transfers.

What my client offers as remuneration Highly negotiable salary depending on experience, live-in position with normal benefits e.g. meals uniform etc. To apply forward comprehensive CV in word format, proof of all qualification and at least three contactable references contact email addresses to ronel@cedar-wood.co.za Only short listed candidates will be contacted within 7 working day’s  

🌿 Job Specification: Head of Gardens – KZN 📌 Position Title Head of Gardens 📍 Location KwaZulu-Natal (KZN) 👤 Reports To Chief Executive Officer 💰 Salary Market-related and negotiable based on experience, starting from R50,000 CTC per month. Additional benefits and package details will be discussed during the interview process. 🌱 Position Overview A luxury hospitality property in KZN is seeking an experienced, disciplined and hands-on Head of Gardens to lead the full gardens department across the estate. This senior leadership role covers the day-to-day running, presentation, planning and management of all gardens, including: 🌳 Legacy gardens 🌸 New developments 🏵️ Specialist garden areas 💧 Dams & water infrastructure 🚶 Pathways & guest areas 👥 Garden teams (±20 staff including Garden Manager) This is a hands-on operational role, requiring strong leadership, planning, scheduling and a commitment to immaculate, guest-ready garden standards. 🛠️ Key Responsibilities 🌿 Gardens Leadership & Operations

• Take full responsibility for daily garden operations.
• Oversee all garden zones, lawns, pathways, dams and guest-facing outdoor spaces.
• Maintain luxury-level presentation standards.
• Lead a team of ±20 staff.
• Ensure planning, scheduling, supervision and accountability.
• Maintain discipline, structure and productivity.
• Deliver work to required standards, timelines and budgets.

✨ Guest Experience & Presentation Standards

• Ensure gardens are always guest-ready, clean, safe and beautifully presented.
• Maintain premium standards for hotel guests, day visitors, spa guests, weddings and events.
• Keep pathways, lawns and features consistently maintained.
• Identify issues proactively and ensure follow-through.
• Collaborate with other departments to support the overall guest experience.

📅 Planning, Scheduling & Reporting

• Prepare daily, weekly, monthly and seasonal work schedules.
• Conduct daily inspections and maintain action lists.
• Report to the CEO on standards, risks, progress and resource needs.
• Coordinate maintenance, planting programmes, irrigation checks and seasonal tasks.
• Use basic systems (email, Excel, budgets, schedules, reports).

👥 Team Leadership & Staff Management

• Lead the gardens team with discipline and consistency.
• Manage productivity, conduct, attendance and performance.
• Train, coach and develop staff.
• Support performance management and disciplinary processes.
• Build a culture of pride, detail and excellence.
• Lead by example and be hands-on when required.

🌸 Horticulture, Plant Health & Specialist Coordination

• Maintain oversight of plant health and horticultural standards.
• Work with external experts on orchids, grasses, trees and specialist plants.
• Implement approved garden plans and seasonal programmes.
• Translate expert advice into practical action.
• Monitor plant condition and garden health continuously.

💧 Water, Infrastructure & Maintenance Coordination

• Oversee dams, irrigation and water reticulation systems.
• Work with Maintenance for repairs and technical support.
• Identify and report issues with pumps, pathways, irrigation or infrastructure.
• Coordinate contractors and specialists where needed.

💼 Budget, Suppliers & Contractors

• Manage the gardens department within budget.
• Control spend on tools, equipment, consumables, plants and resources.
• Coordinate external experts, contractors and suppliers.
• Ensure contractor work meets standards and timelines.
• Use resources responsibly and efficiently.

⚠️ Health & Safety

• Ensure safe working practices.
• Oversee correct use of tools, chemicals, PPE and procedures.
• Monitor safety around pathways, dams and guest-facing spaces.
• Support company health and safety standards.

📚 Required Experience

• Minimum 5 years’ practical experience in gardens, horticulture, landscaping, botanical environments, luxury hospitality, lodges, nurseries or large private gardens.
• Proven experience leading garden or operational teams.
• Experience in guest-facing or high-standard environments is advantageous.
• Experience with contractors, suppliers or specialists is beneficial.
• Experience with large gardens or luxury outdoor spaces is highly suitable.

🎓 Qualifications

• Horticultural or botanical qualifications are advantageous but not essential.
• Practical experience, leadership ability and attention to detail are more important.

⭐ Skills & Attributes

• Disciplined and structured
• Hands-on when required
• Strong, confident leader
• Highly organised
• Excellent planner and scheduler
• Detail-driven
• Guest-aware and presentation-focused
• Practical and solutions-focused
• Comfortable with external experts and contractors
• Strong operational manager
• Calm under pressure
• Proud of maintaining exceptional standards
• Collaborative across departments
• Committed to excellence

✔️ Essential Requirements

• Valid driver’s licence
• Strong spoken and written English
• Basic computer literacy (email, Excel, schedules, budgets, reporting)
• Comfortable in a guest-facing hospitality environment
• Able to work hospitality hours (weekends, public holidays, peak periods, major events)
• Must live within reasonable travelling distance of KZN or be willing to relocate
• Must be available to start as soon as possible (subject to notice period)

📨 Application Requirements Applicants must submit:

• A current CV
• A short cover note outlining relevant experience
• A recent professional head-and-shoulders photograph (no older than 6 months)

We are recruiting for a Regional Standards & Guest Experience Manager for a Luxury Safari Lodge group based in Botswana. Primary Purpose To set, uphold, and continuously elevate service and operational standards across the region. This role ensures that all camps align with group and brand standards while maintaining their unique identity through style, service delivery, and guest experience. Workshops, mentoring, and innovation form key components of this position. Key Responsibilities Guest Experience & Brand Standards

• Drive an exceptional, personalized guest experience aligned with company philosophy.
• Create, update, and refine brand standards and SOPs across Front of House, Housekeeping, Guest Experience, and Family Offering.
• Ensure clear and focused communication of standards into camps.

Compliance, Audits & Reporting

• Monitor adherence to standards through observation, audits, and structured reporting.
• Conduct service audits and deliver timely feedback to relevant stakeholders.
• Identify gaps and recommend improvements.

Training, Mentorship & Support

• Provide on-the-ground mentoring, motivation, and guidance during camp visits.
• Collaborate with the Training Department to identify needs and develop support tools.
• Participate in internal and external training trips when required.

 Innovation & Experience Development

• Analyze guest feedback and industry trends to enhance service delivery.
• Develop signature experiences and “magic moments” using a small-effort-big-impact philosophy.
• Collaborate with camp teams, concession managers, food experience teams, and procurement.
• Create fun, unique experiences tailored for family guests.

Brand & Asset Management

• Guide camps on correct use of guest gifting and branded materials.
• Assist with monitoring softs and décor asset management when required.
• Contribute innovative ideas to keep guest engagement ahead of competitors.

Cross-Department Collaboration

• Work with the Food Experience team to implement new food concepts.
• Assist with VIP visits and photographic visits when required.

Candidate Profile & Experience Required

• Diploma in Tourism & Hospitality or equivalent.
• Minimum 5 years’ experience in the luxury travel industry.
• At least 2 years in a similar role.
• Strong understanding of hospitality service and standards.
• Proven management experience.
• Mentoring/coaching experience advantageous.
• Extensive exposure to international luxury clientele.
• Experience conducting service and standards audits.
• Background in brand management.

Competencies

• Outstanding people skills and communication ability.
• Strong international perspective and cultural awareness.
• Excellent verbal and written communication skills.
• Keen eye for detail and strong sense of style.
• High energy and enthusiasm for driving guest experience.
• Passion for developing and motivating staff.

  To apply, forward a comprehensive CV as well as all required proof of qualifications and references full email details to Ronel@cedar-wood.co.za Only shortlisted candidates will be contacted.

Couple Appointment: General Manager & Member Services Facilities Manager (Private Big 5 Reserve – Share Block Structure) Overview A privately owned Big 5 reserve operating under a Share Block structure seeks an experienced management couple to lead its operational, conservation, administrative, and member‑service functions. The reserve comprises thousands of hectares of traversable wilderness, a substantial lodge footprint, a multi‑generational shareholder base, and a complex operational environment including conservation management, anti‑poaching operations, member services, lodge maintenance, and financial administration. The couple will form two critical pillars of the Management Team:

• General Manager (GM) – responsible for strategic execution, conservation oversight, operational leadership, financial controls, infrastructure management, regulatory compliance, and member satisfaction.
• Member Services Facilities Manager (MSFM) – responsible for member-facing operations, reception and front office management, facilities upkeep, shop management, insurance administration, and ensuring exceptional service delivery to all shareholders and authorised users.

This dual appointment ensures seamless leadership across all departments, strong member engagement, and consistent delivery of the reserve’s standards.

1. GENERAL MANAGER ROLE

Purpose To work closely with the Board to execute the annual strategy and ensure the effective, compliant, and efficient operation of the reserve. The GM safeguards the reserve’s reputation as a premier private nature reserve through strong leadership, conservation management, financial discipline, and exceptional member experience. Key Responsibilities

1. Leadership & Team Management

• Lead and motivate a multidisciplinary management team (Technical, Security/AP, Member Services, Administration).
• Ensure a productive, healthy workforce aligned with labour policies.
• Drive performance, accountability, and adherence to budgets and protocols.
• Oversee staff issues, wage negotiations, and labour law compliance.

1. Conservation & Ecology

• Implement annual Conservation Management Plan aligned with regional frameworks.
• Manage fauna/flora conservation, alien plant removal, culling, relocations, and ecological interventions.
• Collaborate with Balule wardens and advisors on ecological and elephant management plans.
• Ensure compliance with APNR, GLTFCA, NEMPA, NEEMA and other regulatory requirements.

1. Infrastructure & Facilities

• Oversee maintenance of roads, dams, water systems, solar pumps, clubhouse, workshop, office, airstrip, hides, picnic sites, and staff village.
• Supervise new infrastructure projects and ensure delivery on time, on spec, and on budget.
• Monitor member lodge servicing standards, including firebreak skoffels.

1. Security & Anti-Poaching

• Support AP Manager in maximising security effectiveness.
• Align with BNRA protocols and African Parks rhino holding facility requirements.
• Oversee AP operations, training, K9 development, and follow-ups.

1. Member Relations & Communications

• Maintain strong member interface and service orientation.
• Issue bi-monthly newsletters and ensure consistent communication.
• Enforce use agreements, protocols, rules, and regulations.

1. Financial & Administrative Oversight

• Ensure accurate monthly financial results and accounting integrity.
• Oversee levy collections, creditor payments, share certificate processes, and legal secretarial functions.
• Prepare annual operating budget, capex budget, reserve operating plan, and financial statements.

1. Strategic & External Relations

• Build relationships with neighbouring reserves, wildlife organisations, municipalities, and community upliftment initiatives.
• Support Balule Outreach Trust and community development strategies.

Outputs

• Annual Operating Budget
• Annual Reserve Operating Plan
• Annual Capex Budget
• Annual Financial Statements
• Monthly Management Report
• Quarterly Member Newsletter
• Conservation Management Plan
• Compliance with Land & Elephant Management Plans
• Project delivery (Forest, Rhino, staff village upgrades, asset enhancements)

2. MEMBER SERVICES FACILITIES MANAGER ROLE

Purpose To serve as the primary point of contact for all members, ensuring exceptional service delivery, strong relationships, and well-maintained member facilities. This role is central to member satisfaction and credibility within the reserve community. Core Responsibilities

1. Performance Management & Administration

• Maintain clear goals and accountability across the Member Services team.
• Conduct weekly one-on-one sessions with the GM.
• Submit bi-annual self-evaluations.
• Manage staff motivation, pride, and service orientation.
• Oversee leave cycles, uniform procurement, and temporary staff deployment.
• Perform monthly shop and fuel stocktakes (advanced Excel recommended).

1. Member Services & Front Office

• Oversee reception, front desk, and member-facing operations.
• Ensure facilities (clubhouse, cottage, office complex) meet board-defined standards.
• Manage member requests, feedback, and special services.
• Capture and report compliance data (bookings, servicing, menu offerings).
• Oversee job cards, invoices, arrivals/departures, and special requests.

1. Team Interdependencies

• Align with Financial Manager on procedures, invoice approvals, and payments.
• Ensure accurate financial data capture (stock receipts, petty cash, fuel logs).
• Support Technical Manager with admin for repairs, upgrades, and asset maintenance.
• Assist with board meetings, AGM setup, Christmas functions, and biannual braais.
• Serve as a key team member for the annual Pedal Power Fundraiser.

1. Shop Management

• Maintain shop aesthetics and housekeeping.
• Stock essential items and manage inventory levels.
• Drive sales of slow-moving items through discounting.
• Introduce and evolve product ranges and merchandise quality.

1. Membership Liaison & Credibility

• Engage proactively with members via phone and in-person.
• Promote shop offerings and specialty items.
• Follow up with a “surprise and delight” approach.
• Manage entry/exit permits, contractor access, and radio interface.
• Maintain accurate member files and user lists.
• Update member contact details across all platforms.

1. Insurance Administration

Biannually

• Liaise with insurer and director.
• Summarize and distribute collection letters.
• Follow up on payments and invoice members.

Annually

• Renew insurance schedules.
• Add/remove assets.
• Compile and submit member insurance claims.

3. Couple Suitability Requirements

Qualifications & Experience (GM)

• Conservation, hospitality, business management, or related tertiary education.
• 5+ years conservation management experience.
• Lodge/share block management experience.
• Strong financial and administrative literacy.
• Project management and infrastructure oversight.
• Security/AP exposure.
• Labour relations experience.
• Broad bushveld knowledge and strong service orientation.

Qualifications & Experience (MSFM)

• Hospitality, administration, or member services background.
• Strong organisational, interpersonal, and service skills.
• Financial administration literacy.
• Advanced Excel advantageous.
• Experience in reception, housekeeping coordination, and member-facing operations.

Shared Attributes

• Hands-on, practical, and proactive.
• Strong interpersonal and communication skills.
• High integrity, confidentiality, and professionalism.
• Cool-headed in crises; decisive problem-solvers.
• Collaborative team players with attention to detail.
• Comfortable living and working in a remote Big 5 environment.

4. Package & Start Date

• Competitive package aligned with seniority.
• On-site housing provided.
• Suitable company vehicle for business use.
• Start date: As soon as possible, no later than 01 October 2026.

Please forward applications to cameron@cedar-wood.co.za

LODGE MANAGEMENT COUPLE - ZAMBIA We are seeking a management couple to join a long -standing  team and work alongside the GM team in one of Africa's premier wilderness destinations. This is definitely NOT a desk job.  We require a hands-on couple to be part of a great team. We are looking for a practical, energetic and resilient couple who are prepared to immerse themselves in the daily realities of operating a remote safari camp. The successful applicants will be hands-on, self motivated and willing to contribute wherever required to ensure exceptional guest experiences and smooth camp operations. Life in the bush is rewarding, but it is demanding. The role requires commitment, adaptability and a strong work ethic. Long hours are often necessary, particularly during busy periods, and applicants must be comfortable living and working in a remote environment for extended periods.   The Roles Working directly with camp management, responsibilities will  include but not limited to: 

• Guest hosting and guest relations
• Housekeeping supervision and quality control
• Food and beverage oversight
• Maintenance co-ordination and basic practical problem-solving, as we are 100% self sufficient and too far away to call someone for mechanical breakdowns
• Stock control and camp logistics.  Critical as we only receive orders once a week 
• Staff supervision and mentorship.  A team of 40 
• Assisting with basic administrative duties

Who We Are Looking For We are seeking a mature couple with proven life experience and a demonstrated history of commitment, responsibility and hard work with at least 7 years experience in remote management The ideal candidates will:

• Be physically fit and capable of an active remote outdoor lifestyle
• Possess a positive, can do attitude
• Be willing to work long and sometimes irregular hours
• Have excellent interpersonal skills

We as a business the lodge is very involved with the staff, their families as well as community  work. Being compassionate and taking an interest in our staff wellbeing as well as the  local community and their needs is a very important requirement in our business.  We are not looking for a couple to work one season , we need a long term commitment. Expectations and Skill requirements  She - must be a strong, motivated and dynamic person. Well developed inter-personal skills are vital as the role requires positive guest and staff interaction.   Requirements Not limited to:

• Record keeping of payment, reconciling  weekly payments
• Petty cash, stock controls as well as submitting all this information  monthly for reporting. 
• Food and Beverage background is important because the role requires supervising the kitchen, menu planning and consistency in menus and presentation. The cuisine plays a key role in the overall  guest experience and consistency in standards is vital. 
• Orders and stock control 
• Weekly planning of shopping trips 
• Oversee Front Of house and ensure standards are consistent 
• Oversee House keeping 
• Work closely with the reservations team to ensure that prior planning is done for guests arrivals, departures , guests information, dietary requirements  and accommodation details
• Drivers license 

HE: Excellent people skills along with the requirements  below .The position includes working in a close-knit team with  guest interaction and hosting. The lodge is extremely remote and requires constant safety standards and awareness of the risks involved in a remote area with a high game concentration - especially during the dry season.

• Experience in general maintenance and work closely with a team that are already trained and have a a wide understanding of lodge requirements and operations 

      Good knowledge of the following and able to guide the team in the following: 

• Toyota engines and general vehicle maintenance 
• Generators 
• Outboard motors and driving boats 
• Water systems : purification and pumps 
• Solar 
• Inverter batteries 
• Advanced first aid 
• Fire fighting or military type  experience advantageous 
• Drivers license - Driving Tractors and other machinery. 

Start date: March 2027 Package:

• U$5000 to U$7000 per couple gross, negotiable – depending on experience
• This is  paid  during operating/working months – these months include pre-opening work and the  packing up of the lodge after season. ( working months March - November) There after on a retainer of 40% for the time off site. 

2 Days per month annual leave and public holidays will be accrued and taken from November. Monthly time off taken will be negotiated at the time of appointment. They will qualify 1.5 days a week off. 

• Accommodation and meals while on duty
• DSTV
•  Medical evacuation insurance 
• Uniforms 
• Work permit applications and payment thereof 
• Two flights annually into Zambia onward to Mfuwe from Johannesburg or Cape Town and return. 
• company mobile phone, there is not any telephone connectivity at the lodge, only wifi)

A 13th cheque and annual increases, linked to personal and company performance.    Other Requirements 

•  Police Clearance along with other work - permit application requirements 
• Both must have driver’s licenses. He should have more than a code 8 
• Valid passports to enable work permit applications 
• Valid Yellow Fever vaccinations 
• Written References to be sent with application 

Email: ash@cedar-wood.co.za