We are now recruiting for our client for a Guest Relations Officer to be based at their lodge in Limpopo The Guest Relations Officer serves as the first point of contact for lodge guests, delivering a warm, welcoming, and memorable arrival and departure experience. This role ensures high levels of guest satisfaction through proactive service, effective communication, problem-solving, and seamless coordination between departments.

Key Responsibilities

Guest Experience

• Welcome guests on arrival, assist with check-in and check-out.
• Provide lodge information, answer questions, and handle special requests.
• Ensure a friendly, professional, and efficient guest journey at all touchpoints.
• Collect guest feedback and ensure follow-up on concerns.

Guest Issue Resolution

• Manage guest complaints and queries promptly and effectively.
• Act as a liaison between guests and internal teams to resolve issues quickly.
• Maintain accurate guest information and communication logs.

Operational Coordination

• Review arrival, occupancy, and VIP reports, ensuring room allocations and special requests are prepared.
• Monitor PMS and reservation systems.
• Coordinate with Housekeeping and other departments for guest requirements.
• Ensure smooth handling of VIP arrivals, pre-registrations, and departures.

Administration

• Complete daily reports, logs, and operational checklists.
• Maintain compliance with lodge policies, grooming standards, and SOPs.
• Keep updated knowledge of lodge offerings, promotions, and competitor landscape.

Requirements

• Hospitality qualification or relevant experience preferred.
• Strong customer service and interpersonal skills.
• Excellent communication skills (English – written & verbal).
• Ability to work under pressure in a busy lodge environment.
• Professional, well-presented, organised, and detail-oriented.
• Positive attitude with strong teamwork and problem-solving abilities.
• Ability to work shifts, weekends, public holidays and evenings.
• Able to travel to Johannesburg for in-person interviews (no virtual interviews).

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Additional Information

• Entry-level position.
• Provident fund (5%) – compulsory.
• Medical aid (Discovery Classic Saver )– optional.
• Live-in single accommodation only
• Meals provided on duty.
• Candidates must be able to relocate.

To apply please send your cv to admin1@cedar-wood.co.za

Purchasing & Procurement Manager – Luxury Safari Lodge (Sabi Sand / Kruger Region)

Overview A leading luxury safari lodge in the Sabi Sand/Kruger region is seeking an experienced Purchasing & Procurement Manager to oversee all procurement, purchasing, and stock management functions across a multi‑lodge operation. This role is central to ensuring the seamless sourcing of quality goods and services that directly support an exceptional guest experience. The position requires a hands‑on, detail‑driven, solutions‑focused leader who can balance daily operational demands with strategic procurement planning in a remote bush environment. As Head of Department, the successful candidate will uphold company policies, drive cost efficiencies, maintain supplier integrity, and support profitability in line with approved budgets.

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Key Responsibilities

Procurement Leadership & Compliance

• Implement and uphold company procurement policies, procedures, and ethical standards.
• Ensure all purchasing activities comply with internal controls and audit requirements.
• Provide guidance on procurement best practices, supplier selection, and cost‑control measures.
• Continuously review and refine procurement strategies to improve efficiency and reduce costs.
• Draft, review, and manage supplier contracts in line with company requirements.

Supplier & Stakeholder Management

• Build and maintain strong supplier relationships to ensure consistent service delivery.
• Resolve supplier issues proactively and professionally.
• Oversee credit applications and maintain accurate supplier records.

Purchasing Operations

• Manage the end‑to‑end purchasing process, ensuring timely ordering and delivery of goods.
• Anticipate operational needs and ensure uninterrupted supply of critical items.
• Oversee stock management processes to minimise wastage, shrinkage, and overstocking.
• Coordinate and supervise monthly stock takes with accuracy and accountability.
• Lead, mentor, and develop the stores team, providing ongoing performance feedback.

Financial Management & Reporting

• Prepare and manage procurement budgets aligned with operational requirements.
• Monitor expenditure and identify opportunities for cost savings and efficiency improvements.
• Produce accurate monthly reports on procurement, stock, and cost performance.
• Drive the implementation of cost‑control and cost‑reduction initiatives.

Store Oversight

Responsible for the management and control of the following stores:

• Frozen, fresh, dry goods and perishables
• Consumables
• Printing and stationery
• Maintenance (tools, consumables, gas, petrol, diesel)
• Beverages
• Chemicals
• Operating equipment

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Qualifications & Experience

• Minimum 5 years’ experience in a purchasing/procurement role, preferably within hospitality.
• Strong computer literacy: Excel, Word, Outlook, Internet, PowerPoint, Sage X3.
• HMS Infor experience advantageous.
• Strong numerical and analytical skills with budgeting experience.
• Excellent command of English (written and verbal).

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Behaviours & Competencies

• Passion for people, service excellence, and high‑end hospitality standards.
• Excellent organisational and administrative skills with strong prioritisation ability.
• Clear, confident communicator.
• Hands‑on, proactive, and solutions‑driven approach.
• Willingness to work long and flexible hours when required.
• Strong interpersonal skills with cultural sensitivity and patience.
• High level of accountability, ownership, and pride in work.
• Exceptional attention to detail and accuracy.
• Adaptable mindset suited to remote bush living.
• Professional presentation and high personal hygiene standards.
• Positive attitude, resilience, and a collaborative spirit.

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Package & Benefits

• Permanent employment
• Basic monthly salary: R27 000
• Live‑in, basic furnished accommodation (possible sharing)
• R2 514 food allowance at Stores (in addition to salary)
• Medical Aid – 50% company contribution (after successful 3‑month probation)
• Pension Fund – 50% company contribution (after successful 3‑month probation)
• Share of gratuities (upon lodge reopening in 2027)
• 1% company revenue gratuity (upon lodge reopening in 2027)
• 20 bed nights per year for family and friends at a discounted rate (from 2027)
• 2 complimentary gym memberships (after 3‑month probation)
• Leave cycle: 4 weeks on / 2 weeks off

LODGE MANAGER POSITION   An exclusive Private Game Reserve in the Barberton region of Mpumalanga, invites applications for an accomplished LODGE MANAGER to oversee all aspects of lodge operations. We are looking for a dynamic and inspiring team leader to ensure exceptional guest experiences and operational excellence.   Minimum Requirements: -  Guest-focused hospitality professional -  Strong organisational and leadership skills with team development capabilities. -  Attention to detail and strong problem-solving skills -  Excellent guest relations and communication -  Previous experience as a lodge manager -  Ability to manage budgets and financial reports effectively   Responsibilities: -  Manage all lodge operations and ensuring exceptional service standards across all        departments -  Deliver and maintain exceptional guest experiences -  Ensure service excellence and maintain company standards -  Lead, mentor, and inspire a high-performance team -  Control budgets, costs, operational expenses and lodge resources -  Ensure compliance with health, safety, and hygiene regulations according to industry standards.   Further Requirements: -  Good references from all previous employers. -  Fluent in English and Afrikaans – (any additional African language helpful but not necessary) -  Valid driver’s license own reliable transport -  South African residency.   Salary Package: -  R45 000 – R50 000 pm (depending on experience) -  Live-in accommodation (House provided – spouse welcome and a pet is allowed)   This is an excellent opportunity for a motivated hospitality professional to take on a leadership role in a luxury safari lodge.  If you meet the requirements, please send your CV (in Word format) along with references and a recent head & shoulder picture to: jacques@cedar-wood.co.za

 

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📌 Job Specification: Field Guide / Lodge Anchor Couple – 5★ Game Lodge, Mpumalanga

Overview

A prestigious 5‑star game lodge in Mpumalanga is seeking an experienced, professional Field Guide / Lodge Anchor Couple to join their team. This dynamic couple will play a key role in delivering exceptional guest experiences, ensuring smooth lodge operations, and upholding the high standards expected in a luxury safari environment.

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Role 1: Lodge Anchor

Key Responsibilities

• Hosting guests and ensuring a warm, professional lodge experience
• Managing guest check‑ins and check‑outs
• Overseeing stock control, ordering, and consumption tracking
• Conducting room checks to maintain 5★ standards
• Handling office administration, filing, and daily operational paperwork
• Supporting all lodge departments when required
• Maintaining clear communication with management and operational teams

Requirements

• Minimum 2 years’ experience in a 4★ or 5★ lodge environment
• Strong administrative and organisational skills
• Computer literate (MS Office, email, lodge systems advantageous)
• Excellent verbal and written English communication
• Sound understanding of lodge operations and departmental workflows
• Basic financial understanding (costs, stock, petty cash, reporting)
• Grade 12

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Role 2: Field Guide

Key Responsibilities

• Conducting daily game drives for guests
• Hosting duties and guest interaction throughout the stay
• Guest activity and airport transfers
• Taking guests on excursions to nearby reserves
• Driving guests on day safaris and external excursions
• Assisting other lodge departments when needed
• Conducting bush walks in line with safety protocols

Requirements

• Minimum 2+ years’ experience as a Field Guide in a 4★ / 5★ lodge
• FGASA Level 1 or 2 (higher levels advantageous)
• Valid RSA Driver’s License + PDP
• Valid First Aid certification
• Rifle Handling qualification
• SAPS Firearm Competency
• DEAT Registration
• Strong communication and guest‑engagement skills
• Professional, safety‑focused guiding approach

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Package on Offer

• Salary: Negotiable based on experience
• Live‑in accommodation provided
• Additional benefits to be discussed with shortlisted candidates

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Ideal Couple Profile

• Professional, guest‑focused, and passionate about hospitality
• Strong teamwork and communication as a couple
• Reliable, mature, and able to work independently
• Committed to delivering exceptional guest experiences
• Flexible and willing to assist across departments

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Please froward applications to cameron@cedar-wood.co.za

🌿 EXCITING OPPORTUNITY: CONCESSION MANAGEMENT COUPLE – BOTSWANA 🌿

We are currently seeking an experienced and dynamic couple for a unique Concession Manager role based in a remote wilderness location in Botswana. This is an incredible opportunity for a hands-on couple who are passionate about the bush and thrive in remote, off-the-grid environments. ✨ What we’re looking for: • Strong lodge management experience, ideally in remote safari settings • Confident in community engagement & stakeholder relations • A true “jack-of-all-trades” mindset – adaptable and resourceful • Self-motivated, proactive, and comfortable working independently • A genuine love for wilderness living • Values-driven individuals aligned with conservation and community impact 🌍 This role goes beyond operations – it’s about representing a meaningful conservation ethos, building strong community relationships, and ensuring exceptional concession and lodge management. If you and your partner are ready for a rewarding challenge in one of Africa’s most beautiful and remote locations, we’d love to hear from you. 📩 Send your CVs to: calista@cedar-wood.co.za