Cedar Wood Recruitment - Hospitality Jobs
Cedar Wood Recruitment is a specialized recruitment agency catering for the hospitality industry. With over 18 years’ experience servicing our clients we stand out as an industry leader in sourcing superior candidates. Our main objective is to introduce high quality staff to companies in the hospitality sector. We believe in developing and maintaining long-term relationships with our clients as well as our candidates, who are carefully selected to ensure a successful introduction of candidate to client.
Protection of Personal information policy (PoPi)
As a recruitment business we introduce candidates to clients for permanent employment, temporary worker placements or independent professional contracts. The exchange of personal data of our candidates and our client contacts is a fundamental and essential part of the recruitment process. In order to support our candidates' career aspirations and our clients' resourcing needs we require a database of candidate and client personal data containing historical employment information as well as current resourcing requirements. To maintain, expand and develop our business we need to record the personal data of prospective candidates and client contacts. Due to the nature of our business we will never store your personal data for a period longer than 5 years without having meaningful contact with you in this time period. If you have not received any meaningful contact from us or have not accessed our website in the past 5 years, your personal information will be deleted from our systems. Your personal information will not be shared or sold to any 3rd party. Your information is solely used for the purposes of job recruitment.
By applying for a job via the Cedar Wood Recruitment website your CV and Cedar Wood Recruitment profile will be shared with the Recruiter who has advertised the position. We recommend that you remove any non-essential personal information from your CV and Profile. Cedar Wood Recruitment will store your information until you ask us to delete your Cedar Wood Recruitment account or you have not engaged with our services for a period of 5 years or more.
Latest Job Listings
- Design and implement structured training and mentorship programs for lodge and camp managers across the three countries.
- Develop skills in spotting operational and aesthetic enhancements and executing corrective measures.
- Train front-of-house and service staff to achieve elevated hospitality standards.
- Coach front-of-house and service teams to deliver polished, exceptional guest experiences consistently.
- Upskill at least two local managers annually to manage standards independently.
- Track progress and facilitate skill transfer to local managers for long-term sustainability.
- Collaborate with HR to evaluate employee knowledge and skills via performance observations, identifying gaps for targeted development.
- Support camp/lodge management in developing onboarding processes to integrate new hires swiftly, ensuring they grasp their roles and organizational culture.
- Stay current with industry trends and best practices to keep training content innovative and effective.
- Partner with camp/lodge managers, operations, and HR to assess specific training needs and tailor programs to align with business objectives.
- Perform routine evaluations of lodges and camps to verify adherence to service and operational benchmarks.
- Pinpoint deficiencies in guest-facing operations, aesthetics, and team performance, proposing actionable improvement strategies.
- Establish uniform front-of-house protocols and ensure seamless, consistent service delivery across all properties.
- Analyze guest feedback and relay practical insights to lodge and camp managers, integrating them into training and processes.
- Oversee guest reviews from platforms like TripAdvisor, Guest Revu, and direct communications to detect trends, persistent challenges, and enhancement opportunities.
- Serve as a mentor and coach to managers, empowering them to lead teams with accountability and a commitment to service excellence.
- Cultivate a culture of ownership, pride, and proactive guest engagement among staff.
- Assist lodge leaders in analyzing guest feedback and incorporating enhancements into everyday operations.
- Compile and deliver detailed monthly reports to the Head of Operations, outlining achievements, obstacles, and priorities.
- Monitor key performance indicators (KPIs) across all properties to drive and sustain measurable improvements.
- Offer strategic recommendations for upholding excellence beyond the initial engagement period.
- Extensive senior management background in bush luxury camps and lodges; experience in East Africa is a plus.
- Proven track record in training, coaching, and enhancing managerial capabilities.
- In-depth expertise in front-of-house operations and guest service excellence.
- Prior experience in Africa or remote hospitality settings is highly beneficial.
- Outstanding communication, cultural awareness, and interpersonal abilities.
- Inspirational leadership and coaching prowess.
- Sharp attention to detail, especially in lodge aesthetics.
- Robust organizational, planning, and problem-solving capabilities.
- Deep passion for guest service, embracing a personalized "one size fits one" philosophy.
- Skill in aligning regional strategies with hands-on support.
- Annual upskilling of at least two lodge/camp managers to independent standard management.
- Demonstrable uplift in guest satisfaction scores across all properties.
- Full compliance with established service and operational standards.
- Regional implementation of standardized front-of-house operations.
- Delivery of scheduled training sessions to 100% of front-of-house and service staff within the year.
- Successful implementation of improvements by at least 80% of trained managers within six months of coaching.
- Resolution of at least 90% of audit-identified improvement areas within agreed timelines.
- Monthly structured coaching sessions with each lodge/camp manager.
- Year-on-year reduction of recurring front-of-house or service issues by at least 20%.
- Submission of timely, precise, and insightful monthly reports to the Head of Operations.
Job Features
Description Regional Hospitality Training and Development Manager – East Africa Job Summary To enhance service excellence and operational consistency across a portfolio of high-end lodges and mi...
Job Features
Our client, a luxury lodge and spa based in Magaliesburg is now looking for a Reservations manager to join their team Need PMS Systems experience. Able to work on Apex, Pluspoint & ESP Salary nego...
- Live out position
- Waiter and barman, with knowledge of cocktails, drink pouring etc.
- Have some experience in five-star service standards
- Excellent communication skills
- Must be very presentable with confidence
- Will be picked up at the main road before shift starts and drop them off at the main road after shift has ended during the day
- Will be picked up the main road before night shift starts and dropped at their house once night shift has ended (Thus, must be someone staying in the area)
- Hours are normal 8-hour shifts and lunch is provided on site for staff that are on duty (Morning shift is 08h00-17h00 and night shift is 14h00-22h00, depending on Guests needs, may run later)
Job Features
Our client a 5* Lodge based in the Bela – Bela area is recruiting for a skilled Bartender / Waiter for their excellent restaurant and bar. Live out position Waiter and barman, with knowledge of ...
Job Features
We are now recruiting for a Luxury Lodge based in Addo in the Eastern Cape for a Senior Duty Manager Salary R 15 000 -R 20 000 Single live in position Job description: •Supervise, train, and motivat...
Job Features
Assistant Lodge Manager / Duty Manager required in the Limpopo province. Description Assistant Manager / Duty Manager required for a 5* game lodge Mpumalanga. Competitive Compensation Package: Includ...