We are recruiting for a Family Restaurant situated within Mabula Game Reserve, serving owners, timeshare guests, and visitors. We are seeking a Hands-on Restaurant Manager who will be fully present and involved in the daily running of the restaurant and bar. Core Purpose of the Role To ensure The Restaurant operates as a profitable, well-controlled, family-friendly restaurant through disciplined stock management, strong financial oversight, hands-on leadership, and consistent service standards. This is not an operations Manager role and not a formal Food & Beverage Manager position, but the successful candidate must have a solid practical understanding of restaurant operations, stock control, financial discipline, and team leadership. The restaurant operates as a cashless environment, requiring strict financial accuracy and system control. The key focus of this role is:

• Tight stock control
• Elimination of shrinkage and stock losses
• Accurate daily cash-ups and reconciliations
• Strong staff supervision and training
• Maintaining a clean, efficient, family-friendly environment

Key Responsibilities 1️⃣ Stock Control & Inventory Management (Critical Focus Area)

• Full control of food, beverage, and alcohol stock
• Strict management of bar storeroom and key control
• Implementation of FIFO stock rotation principles
• Weekly and monthly stock takes (bar, kitchen, operational equipment)
• Investigation of stock variances
• Reduction of shrinkage and losses
• Capturing and managing stock on the CIMSO system
• Procurement of food and beverages within approved budgets
• Supplier liaison and order control

2️⃣ Financial Control & Administration

• Daily reconciliation of cashless transactions
• Accurate daily cash-ups
• Invoice capturing and expense control
• Cost of Sales (COS) calculations
• Expense allocation to correct accounts
• Menu costing and recipe capturing on KIMSO
• Monitoring profitability of menu items

3️⃣ Restaurant & Bar Supervision

• Hands-on daily management of restaurant and bar
• Supervision of waitresses and barmen
• Coordination with kitchen staff and chefs
• Training staff on:
  • Service standards
  • Stock handling procedures
  • Hygiene and cleanliness
  • System usage and accountability
• Ensuring service efficiency and guest satisfaction
• Maintaining high cleanliness standards in:
  • Restaurant
  • Bar
  • Kitchen
  • Public toilets

4️⃣ Facility & Area Oversight The Restaurant includes surrounding family entertainment areas. The Restaurant Manager will oversee the general neatness and condition of:

• Restaurant and bar area
• Public restrooms
• Garden areas
• Putt-putt course
• Table tennis and chess areas
• Tennis court area

This includes basic oversight of cleanliness, presentation, and reporting of maintenance issues. 5️⃣ Guest Interaction

• Professional interaction with guests and patrons
• Handling guest concerns promptly and professionally
• Creating a welcoming, family-friendly atmosphere
• Supporting occasional entertainment or special events

Required Experience & Skills

• 3- 5 years restaurant management experience
• Strong stock control background
• Experience reducing stock losses and shrinkage
• Understanding of Cost of Sales and basic financial reporting
• Experience with stock/financial systems (KIMSO advantageous)
• Strong reconciliation and cash-up skills
• Menu costing and recipe management knowledge
• Staff training and supervision ability
• High level of integrity and accountability
• Hands-on leadership style

Personal Attributes

• Detail-oriented and financially disciplined
• Strong organisational skills
• Practical problem-solver
• Firm but fair leadership approach
• Trustworthy and accountable
• Comfortable working in a live-in reserve environment

Remuneration & Benefits

• Market related Salary on offer - DOE
• Single accommodation unit included
• Water and electricity included
• 13th cheque after 12 months of service
• Live-in position within reserve environment

To apply for the position, forward a comprehensive CV, all supporting documentation and references to ronel@cedar-wood.co.za or 0826729782 Only shortlisted candidates will be contacted, if you don't get feedback within 7 days, please regard your profile as not shortlisted / not successful    

We are now recruiting for our client, a 4* star Lodge and Spa based in Magaliesburg, Gauteng for a Reservations Manager Job Purpose To oversee and manage the reservations department, ensuring optimal occupancy, revenue maximisation, and exceptional guest service standards aligned with a four-star lodge & spa experience. The Reservations Manager is responsible for managing booking systems, distribution channels, forecasting, reporting, and ensuring seamless communication between reservations, front office, sales, and operations teams. Key Responsibilities 1. Reservations & Revenue Management · Oversee all reservations (direct, OTA, corporate, group, spa packages). · Ensure accurate and timely processing of bookings. · Manage room inventory, rate loading, and availability. · Monitor daily pickup, occupancy, ADR, and RevPAR. · Implement yield and pricing strategies in collaboration with management. · Manage OTA platforms (e.g., Booking.com, Expedia) and channel manager systems. · Control allotments and contracted rates. 2. Guest Experience & Service Standards · Ensure all guest enquiries are handled professionally and within response time standards. · Personalise bookings (special occasions, spa packages, dietary needs). · Manage VIP reservations and special requests. · Resolve booking-related guest complaints promptly and effectively. 3. Systems & Administration · Oversee Property Management System (PMS) accuracy. · Ensure all reservation records are updated and compliant. · Generate daily, weekly, and monthly reports. · Maintain filing systems and reservation documentation. · Conduct regular system audits to prevent overbookings. 4. Team Leadership · Supervise and train reservations staff. · Develop SOPs for reservations processes. · Conduct performance reviews and training needs analysis. · Ensure coverage during peak seasons and high-demand periods. 5. Financial Control · Forecast occupancy and revenue. · Assist with budgeting and rate strategy. · Monitor commission payments and OTA reconciliations. · Minimise no-shows and cancellations through policy enforcement. 6. Sales & Marketing Collaboration · Work closely with Sales & Marketing on promotions and packages. · Assist with spa and accommodation bundling strategies. · Analyse booking trends and market segments. · Support local and international travel agent relationships. --- Minimum Requirements Qualifications · Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related field. Experience · Minimum 3–5 years’ experience in reservations or front office in a 4-star or 5-star property. · At least 2 years in a supervisory or managerial role. · Experience within lodge, boutique hotel, or spa environment advantageous. Technical Skills · Proficient in PMS (e.g., Apex, Opera, Protel, NightsBridge, etc.). · Strong knowledge of OTA platforms and channel managers. · Advanced Microsoft Excel skills. · Revenue management knowledge. · Understanding of South African hospitality market. Personal Attributes · Strong attention to detail. · Excellent communication skills (verbal and written). · Strong organisational and time-management skills. · Analytical mindset. · High level of professionalism and guest focus. · Ability to work under pressure and during peak periods. Key Performance Indicators (KPIs) · Occupancy % · ADR (Average Daily Rate) · RevPAR · Response time to enquiries · Booking accuracy rate · OTA ranking performance · Guest satisfaction scores related to reservations process Advantageous · Knowledge of spa reservations integration. · Experience in luxury leisure market. · Familiarity with Magaliesburg tourism and wedding/conference market. To apply please mail your full updated cv with contactable references to admin1@cedar-wood.co.za

We are now recruiting for our client, a luxury 5* lodge based in the Eastern Cape for a Lodge Manager The Lodge Manager will be responsible for the overall operation, guest experience, and financial performance of the lodge Requirements

• Relevant qualification in Hospitality

• Minimum 3–5 years’ experience in hospitality, with management experience preferred.

• Strong leadership, financial, and operational management skills.

• Excellent communication and guest service abilities.

• Computer literacy and knowledge of reservation systems.

• Ability to work flexible hours and, where required, live on-site.

• Salary R 15 000 to R 18 000 DOE

To apply send your full updated cv with contactable references, and copies of qualifications to admin1@cedar-wood.co.za

Job Specification

Position Title: Front Office Manager

Department: Front Office Reporting To: General Manager Employment Type: Full-Time

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Role Overview

The Front Office Manager is responsible for overseeing all front office operations to ensure exceptional guest experiences, operational efficiency, and strong interdepartmental coordination. This role combines operational leadership, guest relations, revenue optimisation, financial oversight, and team management. The successful candidate will uphold high hospitality standards while actively driving occupancy, revenue growth, and service excellence.

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Key Responsibilities

1. Guest Service & Front Office Operations

• Deliver a professional, welcoming guest experience from arrival to departure.
• Oversee efficient and accurate check-in and check-out procedures.
• Manage guest inquiries, requests, and complaints promptly and professionally.
• Supervise reservations, room allocations, and guest registration processes.
• Ensure seamless coordination of guest services across departments.
• Maintain high customer satisfaction standards and confidently manage challenging guest situations.
• Act as Duty Manager when required.

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2. Staff Management & Development

• Lead, supervise, and support front office team members (reception and guest services).
• Prepare duty rosters and manage departmental workflow.
• Conduct regular team meetings and structured training sessions.
• Coach and develop staff to enhance performance and service standards.
• Manage performance reviews and disciplinary procedures when necessary.
• Oversee departmental payroll administration.

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3. Communication & Coordination

• Serve as the primary liaison between guests, operational departments, and senior management.
• Facilitate clear and effective communication across all departments.
• Coordinate service delivery to ensure smooth daily operations.

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4. Financial & Administrative Management

• Monitor daily financial transactions and prepare daily revenue reports.
• Manage and control departmental budgets.
• Balance and reconcile cash transactions and petty cash.
• Submit weekly invoices and financial documentation to the finance department.
• Conduct monthly reconciliation of card transactions.
• Ensure accurate and timely completion of all reports and administrative tasks.
• Ensure procurement activities remain within approved budgets.

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5. Revenue & Reservations Management

• Monitor direct rental and hospitality industry trends.
• Manage forecasting, pricing strategies, promotional offers, and revenue targets.
• Maintain a thorough understanding of rate structures and online booking platforms.
• Optimise occupancy through effective reservation management and yield control.
• Identify opportunities to enhance room revenue and guest spend.

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6. Compliance & Operational Control

• Ensure compliance with company policies, procedures, and operational standards.
• Audit and monitor cash-handling procedures.
• Respond effectively to emergencies and operational challenges.
• Maintain awareness of applicable operational rules and safety regulations.

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7. Digital & Pre-Arrival Communication

• Review and update property information across online platforms.
• Maintain accurate, professional pre-arrival communication documentation.
• Ensure digital communication with guests is consistent and aligned with brand standards.

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Internal & External Liaison

Works closely with:

• Reception
• Housekeeping
• Maintenance
• Security
• Entertainment / Guest Activities
• Finance Department
• Senior Management

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Skills & Technical Requirements

• Strong knowledge of Property Management Systems (PMS).
• Understanding of timeshare processes, exchanges, and related principles (where applicable).
• Proficiency in Microsoft 365 (Word and Excel required; Publisher advantageous).
• Familiarity with digital communication platforms (e.g., WhatsApp Business).
• Strong administrative and reporting capabilities.
• Sound financial literacy for reporting and reconciliations.
• Ability to manage departmental budgets effectively.
• Knowledge of reservations systems, forecasting, and booking platforms.
• Understanding of hospitality rate structures and revenue strategies.
• Proven team management capability, including scheduling and disciplinary procedures.

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Qualifications & Experience

Required:

• Relevant experience in hospitality or front office management.

Advantageous:

• Health & Safety Certification.
• First Aid Certification.

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Personal Attributes

• Professional appearance and high personal presentation standards.
• Strong leadership presence with excellent interpersonal skills.
• Calm, solution-oriented approach under pressure.
• Excellent organisational and time-management skills.
• Ability to handle emergencies and difficult situations with professionalism.
• Respectful and collaborative leadership style aligned with organisational values.

Please forward applications to cameron@cedar-wood.co.za

We are looking for a highly organised, detail-obsessed professional to manage the day-to-day guest and reservations flow of our clients Route 62 & Cape Town property. We Don’t Need Help. We Need Excellence. We need someone to be the Quiet Force Behind Every Perfect Arrival. This is not a junior admin role. It requires ownership, initiative, and sharp problem-solving ability. Required Qualifications: 🎓 Experience Required * 2–5 years’ experience in hospitality admin, guesthouse operations, or property management * Experience managing booking platforms (Airbnb, Booking.com, Nightsbridge or similar) * Working knowledge of basic bookkeeping and accounting software * Strong written and verbal English * High digital literacy * Proficiency on Apple Mac highly advantageous What You’ll Manage * Guest bookings from confirmation to check-out * All guest communication and special requests * Coordination of housekeeping and linen services * Ensuring the Cape Town property is fully prepared for every arrival * Basic bookkeeping, reconciliations, and payment tracking * Handling operational issues calmly and efficiently * Assisting with additional travel requests e.g. activities and transfers The Type of Person Who Thrives Here Are: * Extremely detail-focused — small things never slip past you * An independent self-starter who does not need micromanagement * Proactive and solutions-driven * Comfortable making decisions and taking responsibility * Naturally organised and structured * Calm under pressure and able to problem-solve practically You do not wait to be told what to fix. You notice, act, and resolve. Only applicants who meet the experience requirements will be considered. If you take pride in running a tight, beautifully organised operation and enjoy being the person who makes everything work seamlessly behind the scenes, we would love to hear from you. Please send applications with your CV and a short motivation with 5 reasons why you believe you make a great candidate. Also tell us what dream destination you have always wanted to travel to and why.   Forward the required CV, Motivation with reasons to ronel@cedar-wood.co.za