Key Responsibilities

• Welcome guests on arrival, assist with check-in and check-out.
• Provide lodge information, answer questions, and handle special requests.
• Ensure a friendly, professional, and efficient guest journey at all touchpoints.
• Collect guest feedback and ensure follow-up on concerns.

• Manage guest complaints and queries promptly and effectively.
• Act as a liaison between guests and internal teams to resolve issues quickly.
• Maintain accurate guest information and communication logs.

• Review arrival, occupancy, and VIP reports, ensuring room allocations and special requests are prepared.
• Monitor PMS and reservation systems.
• Coordinate with Housekeeping and other departments for guest requirements.
• Ensure smooth handling of VIP arrivals, pre-registrations, and departures.

• Complete daily reports, logs, and operational checklists.
• Maintain compliance with lodge policies, grooming standards, and SOPs.
• Keep updated knowledge of lodge offerings, promotions, and competitor landscape.

Requirements

• Hospitality qualification or relevant experience preferred.
• Strong customer service and interpersonal skills.
• Excellent communication skills (English – written & verbal).
• Ability to work under pressure in a busy lodge environment.
• Professional, well-presented, organised, and detail-oriented.
• Positive attitude with strong teamwork and problem-solving abilities.
• Ability to work shifts, weekends, public holidays and evenings.
• Able to travel to Johannesburg for in-person interviews (no virtual interviews).

Additional Information

• Entry-level position.
• Provident fund (5%) – compulsory.
• Medical aid (Discovery Classic Saver )– optional.
• Live-in single accommodation only
• Meals provided on duty.
• Candidates must be able to relocate.

Purchasing & Procurement Manager – Luxury Safari Lodge (Sabi Sand / Kruger Region)

Key Responsibilities

Procurement Leadership & Compliance

• Implement and uphold company procurement policies, procedures, and ethical standards.
• Ensure all purchasing activities comply with internal controls and audit requirements.
• Provide guidance on procurement best practices, supplier selection, and cost‑control measures.
• Continuously review and refine procurement strategies to improve efficiency and reduce costs.
• Draft, review, and manage supplier contracts in line with company requirements.

Supplier & Stakeholder Management

• Build and maintain strong supplier relationships to ensure consistent service delivery.
• Resolve supplier issues proactively and professionally.
• Oversee credit applications and maintain accurate supplier records.

Purchasing Operations

• Manage the end‑to‑end purchasing process, ensuring timely ordering and delivery of goods.
• Anticipate operational needs and ensure uninterrupted supply of critical items.
• Oversee stock management processes to minimise wastage, shrinkage, and overstocking.
• Coordinate and supervise monthly stock takes with accuracy and accountability.
• Lead, mentor, and develop the stores team, providing ongoing performance feedback.

Financial Management & Reporting

• Prepare and manage procurement budgets aligned with operational requirements.
• Monitor expenditure and identify opportunities for cost savings and efficiency improvements.
• Produce accurate monthly reports on procurement, stock, and cost performance.
• Drive the implementation of cost‑control and cost‑reduction initiatives.

Store Oversight

• Frozen, fresh, dry goods and perishables
• Consumables
• Printing and stationery
• Maintenance (tools, consumables, gas, petrol, diesel)
• Beverages
• Chemicals
• Operating equipment

Qualifications & Experience

• Minimum 5 years’ experience in a purchasing/procurement role, preferably within hospitality.
• Strong computer literacy: Excel, Word, Outlook, Internet, PowerPoint, Sage X3.
• HMS Infor experience advantageous.
• Strong numerical and analytical skills with budgeting experience.
• Excellent command of English (written and verbal).

Behaviours & Competencies

• Passion for people, service excellence, and high‑end hospitality standards.
• Excellent organisational and administrative skills with strong prioritisation ability.
• Clear, confident communicator.
• Hands‑on, proactive, and solutions‑driven approach.
• Willingness to work long and flexible hours when required.
• Strong interpersonal skills with cultural sensitivity and patience.
• High level of accountability, ownership, and pride in work.
• Exceptional attention to detail and accuracy.
• Adaptable mindset suited to remote bush living.
• Professional presentation and high personal hygiene standards.
• Positive attitude, resilience, and a collaborative spirit.

Package & Benefits

• Permanent employment
• Basic monthly salary: R27 000
• Live‑in, basic furnished accommodation (possible sharing)
• R2 514 food allowance at Stores (in addition to salary)
• Medical Aid – 50% company contribution (after successful 3‑month probation)
• Pension Fund – 50% company contribution (after successful 3‑month probation)
• Share of gratuities (upon lodge reopening in 2027)
• 1% company revenue gratuity (upon lodge reopening in 2027)
• 20 bed nights per year for family and friends at a discounted rate (from 2027)
• 2 complimentary gym memberships (after 3‑month probation)
• Leave cycle: 4 weeks on / 2 weeks off

📌 Job Specification: Field Guide / Lodge Anchor Couple – 5★ Game Lodge, Mpumalanga

Overview

Role 1: Lodge Anchor

Key Responsibilities

• Hosting guests and ensuring a warm, professional lodge experience
• Managing guest check‑ins and check‑outs
• Overseeing stock control, ordering, and consumption tracking
• Conducting room checks to maintain 5★ standards
• Handling office administration, filing, and daily operational paperwork
• Supporting all lodge departments when required
• Maintaining clear communication with management and operational teams

Requirements

• Minimum 2 years’ experience in a 4★ or 5★ lodge environment
• Strong administrative and organisational skills
• Computer literate (MS Office, email, lodge systems advantageous)
• Excellent verbal and written English communication
• Sound understanding of lodge operations and departmental workflows
• Basic financial understanding (costs, stock, petty cash, reporting)
• Grade 12

Role 2: Field Guide

Key Responsibilities

• Conducting daily game drives for guests
• Hosting duties and guest interaction throughout the stay
• Guest activity and airport transfers
• Taking guests on excursions to nearby reserves
• Driving guests on day safaris and external excursions
• Assisting other lodge departments when needed
• Conducting bush walks in line with safety protocols

Requirements

• Minimum 2+ years’ experience as a Field Guide in a 4★ / 5★ lodge
• FGASA Level 1 or 2 (higher levels advantageous)
• Valid RSA Driver’s License + PDP
• Valid First Aid certification
• Rifle Handling qualification
• SAPS Firearm Competency
• DEAT Registration
• Strong communication and guest‑engagement skills
• Professional, safety‑focused guiding approach

Package on Offer

• Salary: Negotiable based on experience
• Live‑in accommodation provided
• Additional benefits to be discussed with shortlisted candidates

Ideal Couple Profile

• Professional, guest‑focused, and passionate about hospitality
• Strong teamwork and communication as a couple
• Reliable, mature, and able to work independently
• Committed to delivering exceptional guest experiences
• Flexible and willing to assist across departments

🌿 EXCITING OPPORTUNITY: CONCESSION MANAGEMENT COUPLE – BOTSWANA 🌿

• Valid Driver’s license
• Minimum 2 years working experience in 4*or 5* lodge environment
• Tourism/hospitality qualifications
• Food & Beverage Experience
• Computer literate essential + knowledge of bookings systems
• Administrative skills and experience
• Hosting experience and service
• Attention to detail
• Some marketing knowledge or experience

• Valid Driver’s license & PDP
• Minimum 1 years guiding experience
• Good general bush knowledge of Lowveld area (minimum FGASA level 1 or equivalent knowledge)
• Specialty knowledge of birds/trees a bonus
• Hosting experience and service
• General maintenance skills and experience
• Land management experience (knowledge of land maintenance and invasive species removal, etc.)
• First Aid

• Good references from all previous employers.
• Fluent in English – Afrikaans/African language helpful but not necessary
• Own vehicle
• South African residency.

We are recruiting for a Lodge Group based in Ballito KZN for a Digital Marketing Assistant.

Overview of the position :

• Prepare monthly management accounts (P&L, Balance Sheet, Cash Flow).
• Perform month-end close processes (journals, accruals, prepayments, depreciation).
• Maintain general ledger accuracy.
• Produce weekly and monthly financial reports for management.
• Accounts Payable & Receivable
• Oversee AP processing (supplier invoices, purchase orders, GRNs).
• Ensure timely supplier payments and maintain supplier reconciliations.
• Oversee AR billing, credit control, and debt collection.
• Cash & Banking
• Perform daily, weekly, and monthly bank reconciliations.
• Monitor cash flow and liquidity.
• Ensure proper cash-handling procedures (front office, bars, restaurants, petty cash).
• Revenue & Cost Control (Hospitality-specific)
• Verify daily revenue reports from PMS/POS systems (Opera, Micros, GAAP, etc.).
• Review room revenue, F&B revenue, banqueting/events income.
• Monitor cost of sales and inventory movements (food, beverage, consumables).
• Support stock takes and variance analysis.
• Taxation & Compliance
• Prepare VAT calculations and submissions.
• Ensure compliance with hospitality and finance regulations.
• Liaise with auditors during internal and external audits.
• Budgeting & Forecasting
• Assist with annual budgets and rolling forecasts.
• Support operational teams (F&B, Rooms, Front Office, Events) with cost insights.
• Internal Controls
• Ensure strong controls around revenue, procurement, stock, cash, and assets.
• Enforce company financial policies and SOPs.

• PMS: Opera, Apex
• POS: Micros, GAAP, Pilot
• Accounting: Pastel, Sage
• Ensure data integrity between systems.

• Bachelor’s degree in Accounting, Finance, or related field.
• Professional qualification or studying toward: SAIPA, SAICA, ACCA (advantage).
• Hospitality finance experience preferred.

• Minimum 2–4 years accounting experience (hospitality experience strongly preferred).
• Experience with PMS/POS integration and hospitality financial processes.
• Experience with stock control, food & beverage cost systems, and revenue controls.

• Strong knowledge of accounting principles and IFRS.
• Advanced Excel skills (VLOOKUP, pivot tables, reconciliations).
• Experience with hospitality systems and accounting software.

• Attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Problem-solving and analytical thinking.
• Ability to work under pressure and meet deadlines.
• High integrity and commitment to financial discipline.

• Hospitality environment (hotel/lodge/restaurant group).
• Rotational or extended hours during peak seasons, month-end, or audits.
• On-site presence required; occasional weekend/public holiday work depending
• on operations.

• Competitive salary and performance-based bonuses.
• Professional development opportunities.
• Comprehensive benefits package.