Cedar Wood Recruitment - Hospitality Jobs
Cedar Wood Recruitment is a specialized recruitment agency catering for the hospitality industry. With over 18 years’ experience servicing our clients we stand out as an industry leader in sourcing superior candidates. Our main objective is to introduce high quality staff to companies in the hospitality sector. We believe in developing and maintaining long-term relationships with our clients as well as our candidates, who are carefully selected to ensure a successful introduction of candidate to client.
Protection of Personal information policy (PoPi)
As a recruitment business we introduce candidates to clients for permanent employment, temporary worker placements or independent professional contracts. The exchange of personal data of our candidates and our client contacts is a fundamental and essential part of the recruitment process. In order to support our candidates' career aspirations and our clients' resourcing needs we require a database of candidate and client personal data containing historical employment information as well as current resourcing requirements. To maintain, expand and develop our business we need to record the personal data of prospective candidates and client contacts. Due to the nature of our business we will never store your personal data for a period longer than 5 years without having meaningful contact with you in this time period. If you have not received any meaningful contact from us or have not accessed our website in the past 5 years, your personal information will be deleted from our systems. Your personal information will not be shared or sold to any 3rd party. Your information is solely used for the purposes of job recruitment.
By applying for a job via the Cedar Wood Recruitment website your CV and Cedar Wood Recruitment profile will be shared with the Recruiter who has advertised the position. We recommend that you remove any non-essential personal information from your CV and Profile. Cedar Wood Recruitment will store your information until you ask us to delete your Cedar Wood Recruitment account or you have not engaged with our services for a period of 5 years or more.
Latest Job Listings
Job Features
We are now recruiting for our client, a Luxury Lodge located next to the Timbavati River for a Sous Pastry Chef Salary R 15000 to R 18000 DOE Requirements Pastry Diploma 3 years in a similar position ...
Job Features
We are now recruiting for our client, a Luxury Lodge located along the Timbavati River for an Assistant Lodge Management couple to assist in the running of the lodge A minimum of 3 years of work exper...
- Answer incoming calls, emails, and online booking enquiries promptly and professionally.
- Process individual and group reservations accurately in the Property Management System (PMS).
- Recon Credit Cards to opera (Operating System)
- Issue AR Invoices – assist Debtors department
- Advanced Deposits – allocate payments and post to applicable reservations
- Check POP file and clear file once payments have been posted
- Nedbank IVeri and Lite recon and post payments as well as links to guests
- Commissions and supporting Invoices. Issue to accounts for payment
- Process refunds / credit note paperwork
- Check room availability and quote rates according to property policies.
- Upsell rooms, packages, and property services to maximise revenue.
- Amend, cancel, and confirm reservations as required.
- Ensure all bookings have correct payment details and billing instructions.
- Liaise with Front Office, Sales and Marketing, and Revenue departments regarding bookings
- Maintain accurate guest profiles and reservation records.
- Handle special requests and VIP bookings.
- Ensure compliance with company policies and reservation procedures.
- Assist with reporting (daily pickup reports, occupancy updates, etc.).
- Excellent communication skills (verbal and written).
- Strong telephone etiquette.
- Good computer literacy (Microsoft Office, excel and word)
- PMS System - Opera
- Attention to detail and accuracy is vital
- Ability to multitask and work under pressure.
- Sales and upselling skills.
- Customer-focused attitude.
- Problem-solving ability in high pressurized environment
- Grade 12 (Matric).
- Hospitality qualification (advantageous).
- Minimum 1–2 years’ experience in reservations, front office,
- Professional and well-spoken.
- Reliable and punctual.
- Team player.
- Positive and proactive attitude.
Job Features
We are currently recruiting for a Reservationist for a Hotel Group based in Port-Elizabeth at their Head Office in Walmer. This role is within the Central Reservations Office (CRO) and reports to the ...
- Supervise front desk staff such as receptionists, porters, and concierge.
- Ensure smooth guest check-in and check-out procedures.
- Handle guest complaints and special requests professionally.
- Train and mentor front office staff.
- Prepare Monthly rosters for the receptionists
- Coordinate with housekeeping and maintenance departments.
- Prepare front office reports (occupancy, arrivals, departures).
- Ensure staff follow Lodge policies and service standards.
- Assist guests with information about hotel services and activities
- Maintain professional appearance and customer service at the front desk.
- Diploma or Degree in Hospitality Management, Tourism, or Hotel Management (preferred).
- Previous experience in Role of front office or reception super (2–3 years).
- Excellent communication and customer service skills
- Strong leadership and team supervision
- Problem-solving and conflict resolution
- Knowledge of hotel reservation systems (PMS)
- Ability to work under pressure
- Good organizational and multitasking skills
- Guest satisfaction scores
- Efficient check-in and check-out times
- Reduced guest complaints
- Team productivity and service quality
- Sometimes required to stand-in and host at the Lodge
Job Features
We are now recruiting for our client based in KZN on a Private Luxury Game Reserve for a Front Office Supervisor to join their team. Department Front Office / Guest Services Reports To Front Office Ma...
Hospitality Manager KZN
Reporting To
General Manager / CFO / Managing DirectorRole Purpose
The Hospitality Manager leads the full guest experience and operational performance of the hospitality division. This role oversees a team of Villa Managers and ensures that each villa delivers world‑class luxury service, operational excellence, and a consistently exceptional guest journey. The position requires strong leadership, meticulous attention to detail, and the ability to uphold premium hospitality standards across multiple properties.Key Responsibilities
🌟 Guest Experience & Service Excellence
- Uphold and continuously elevate luxury guest service standards across all villas.
- Oversee the complete guest journey from arrival to departure, ensuring seamless service.
- Personally manage VIP guests and resolve escalated service issues.
- Monitor guest feedback channels and drive improvements based on insights.
👥 Team Leadership & Staff Development
- Lead, mentor, and support Villa Managers and their hospitality teams.
- Conduct regular performance evaluations, coaching, and skills development.
- Recruit, train, and onboard hospitality staff to maintain high service standards.
- Build a positive, professional, guest‑centric team culture.
🏡 Operational Management
- Oversee daily villa operations to ensure smooth, efficient, and consistent service delivery.
- Ensure Villa Managers effectively manage housekeeping, food & beverage coordination, and guest activities.
- Monitor staffing levels, duty rosters, and operational planning.
- Collaborate closely with Maintenance, Wildlife, Security, Logistics, and other departments to ensure cohesive operations.
✔️ Quality Control & Standards
- Maintain and enforce luxury hospitality standards across all villas.
- Conduct regular inspections of villas, guest areas, and service touchpoints.
- Develop, implement, and monitor Standard Operating Procedures (SOPs).
- Ensure consistent brand alignment and service delivery across all units.
💰 Financial Oversight
- Monitor hospitality budgets, operational costs, and resource allocation.
- Approve villa-related purchases and oversee stock and inventory control.
- Work with senior management to identify cost‑saving opportunities and operational efficiencies.
📣 Communication & Coordination
- Serve as the primary communication link between Villa Managers and senior leadership.
- Provide structured operational reports, updates, and recommendations.
- Coordinate guest itineraries, special requests, and inter‑departmental communication.
🛡️ Health, Safety & Compliance
- Ensure all hospitality operations comply with health, safety, and hygiene regulations.
- Enforce safety protocols and emergency readiness procedures.
- Conduct regular safety checks and ensure staff compliance with standards.
Reporting Structure
General Manager → Hospitality Manager → Villa Managers → Villa Staff Direct Reports:- Villa Manager – Villa 17
- Villa Manager – Villa 18
- Villa Manager – Villa 19
- Villa Manager – Villa 22
- Villa Manager – Villa 23
- Villa Manager – Villa 42
Skills & Competencies
- Strong leadership and people‑management capability
- Excellent communication and guest‑relations skills
- Deep understanding of luxury hospitality standards
- Strong operational and organisational skills
- Effective problem‑solving and decision‑making ability
- Financial awareness and budget management capability
Qualifications & Experience
- Diploma or Degree in Hospitality Management, Tourism, or related field (preferred)
- 5–8 years’ experience in luxury hospitality, lodge operations, or multi‑unit property management
- Proven experience managing teams and high‑end guest service environments
- Strong understanding of premium guest expectations and service delivery
Key Performance Indicators (KPIs)
- Guest satisfaction and feedback scores
- Service quality, consistency, and adherence to standards
- Team performance, engagement, and retention
- Operational efficiency across villas
- Budget adherence and cost control
Job Features
Hospitality Manager KZN Reporting To General Manager / CFO / Managing Director Role Purpose The Hospitality Manager leads the full guest experience and operational performance of the hospitality div...